--- description: Detaillierte Informationen über INTOUCH zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: INTOUCH Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [INTOUCH](/software/163185/intouch) # INTOUCH Canonical: https://www.capterra.com.de/software/163185/intouch > INTOUCH ist eine cloudbasierte (SaaS)-Lösung zur Verwaltung von Omni-Channel-Kundenengagements während hochwertiger Customer-Journeys. > > Bewertung: **4.3/5** von 4 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet INTOUCH? INTOUCH verbessert das Kundenerlebnis bezüglich der Interaktion und Kommunikation, insbesondere für Unternehmen aus den Bereichen Gesundheitswesen, Versicherungen, Finanzdienstleistungen sowie für Versorgungsunternehmen und Behörden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 4 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Top Down Systems - **Gegründet**: 1982 ## Gewerblicher Kontext - **Startpreis**: 2.500,00 $ - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Anpassbare Vorlagen - Berichterstattung / Analyse - Dashboard - Dokumentenmanagement - Elektronische Formulare - Kommunikationsmanagement - Multichannel-Datenerfassung - Optionen zur Inhaltsveröffentlichung - Textbearbeitung - Versionskontrolle - Volltextsuche - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ## Optionen für Kundensupport - 24/7 Live-Support ## Category - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Content-Management-Systeme](https://www.capterra.com.de/directory/10007/content-management/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) ## Alternativen 1. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Whatfix](https://www.capterra.com.de/software/143008/whatfix) — 4.6/5 (77 reviews) 3. [Involve.me](https://www.capterra.com.de/software/168333/brandquiz) — 4.4/5 (67 reviews) 4. [Jahia](https://www.capterra.com.de/software/196073/jahia) — 4.6/5 (59 reviews) 5. [monday.com](https://www.capterra.com.de/software/147657/monday-com) — 4.6/5 (5726 reviews) ## Nutzerbewertungen ### "The INTOUCH product" — 4.0/5 > **Erin** | *13. Juni 2017* | Design | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The dashboard was a great way to see a snapshot of overall performance; flexibility of click-and-drag functionality, combined with a single asset library to use across all needs; templates that are readily available and customizable. > > **Nachteile**: User interface is still lacking, and the way to get to specific tasks still proved to be a bit frustrating/unintuitive. The demo sometimes crashed mid-stream, although it never seemed to lose any of my work when it did. > > I was able to see how easy it is to create dynamic, customizable communication templates that are better than the quality you'd get from an MS Office product. I am in the field of design for my career, so I appreciate when software is not only functional, but efficient and benefits the greater CCM industry. ----- ### "I have been involved with InTouch from concept through development and implementation." — 4.0/5 > **Gerald** | *24. Mai 2017* | Druck | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like the architecture of the product being an assemblage of micro services, open source, and easy to use interface. Its ground up approach gives it a utility that will be easy to on board > > **Nachteile**: I worry that the industry is moving under the feet of the product. Composition as a stand alone entity may not last as there are many higher level tool sets that incorporate it into their offering. I think InTouch may need some partners to flesh out the delivery of a larger set of capability. I don't know how willing customers will be to invest in the stand alone product without them. Granted the plumbing for integration is there, but how many organizations will embark on large scale integrations is the question. > > The main benefits is the ability to author content for multiple channels in a single location ----- ### "InTouch Review" — 4.0/5 > **Ahmad** | *3. November 2018* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: InTouch is a great CRM software which the company I work for used and still uses. I like that it has many templates that help you with your support reports and serving customers. Their customer support is amazing, and the software is very good. I love it\! > > **Nachteile**: The interface is a little crowded with tabs scattered all over. Things might be little hard to reach, but once you get used to it, that no longer becomes a problem. > > Great experience. I've used many software products that do the exact same job, and I like this one\! ----- ### "Versatility of Intouch software can not be over emphasised especially in the business envroniment" — 5.0/5 > **Daniel** | *25. Mai 2017* | Druck | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: One of the reasons why I am very excited about Intouch is the micro services ability which has make it possible to integrate Intouch with any frontline application such as CRM e.t.c. The multi touch point of communications for small businesses. At Printcall we call it Touchpoint Marketing > > To ability to complete with our competitors Have a robust innovate technologies by you as business, helps to overcome some challenges. ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/163185/intouch) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten