INTOUCH®

INTOUCH®

von Top Down Systems

Wer verwendet INTOUCH®?

INTOUCH improves the customer experience of customer engagements involving customer communications, especially for healthcare, insurance, financial service, utility and governmental organizations.

Was ist INTOUCH®?

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

INTOUCH® – Details

Top Down Systems

http://www.topdownsystems.com

Gegründet 1982

INTOUCH® – Preisübersicht

INTOUCH® bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für INTOUCH® findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

INTOUCH® Funktionen

CEM Software (Customer Experience Management)
Analytik
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Survey/Poll Management
Textanalyse
Wissensmanagement
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Sprachdialogsystem (IVR)
Warteschlangenmanagement
Anpassbare Vorlagen
Audioinhalte
Bildbearbeiter
Dokument-Indexierung
Elektronische Formulare
SEO-Management
Textbearbeitung
Versionskontrolle
Video-Inhalte
Volltextsuche
Website-Management
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
Abwanderungsraten-Management
Analytik
Community-Management
Feedback-Sammlung
Gamification
Inhalt-Syndizierung
Kommunikationsmanagement
Live-Chat
Video-Inhalte

INTOUCH® – Nutzerbewertungen

Zeigt 4 von 4 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4.8/5
Funktionen
4.8/5
Preis-Leistungs-Verhältnis
4.5/5
Daniel O.
Director
Druck, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 25.5.2017

"Versatility of Intouch software can not be over emphasised especially in the business envroniment "

Kommentare: To ability to complete with our competitors
Have a robust innovate technologies by you as business, helps to overcome some challenges.

Vorteile: One of the reasons why I am very excited about Intouch is the micro services ability which has make it possible to integrate Intouch with any frontline application such as CRM e.t.c. The multi touch point of communications for small businesses. At Printcall we call it Touchpoint Marketing

  • Quelle des Nutzers 
  • Bewertet am 25.5.2017
Gerald E.
CTO
Druck, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 24.5.2017

"I have been involved with InTouch from concept through development and implementation. "

Kommentare: The main benefits is the ability to author content for multiple channels in a single location

Vorteile: I like the architecture of the product being an assemblage of micro services, open source, and easy to use interface. Its ground up approach gives it a utility that will be easy to on board

Nachteile: I worry that the industry is moving under the feet of the product. Composition as a stand alone entity may not last as there are many higher level tool sets that incorporate it into their offering. I think InTouch may need some partners to flesh out the delivery of a larger set of capability. I don't know how willing customers will be to invest in the stand alone product without them. Granted the plumbing for integration is there, but how many organizations will embark on large scale integrations is the question.

Antwort des Softwareanbieters

von Topdown Systems an 24.5.2017

Good news! INTOUCH was architected using microservices, and the INTOUCH SaaS product does include all capabilities required of a modern Customer Communications Management (CCM) application. While most customers will choose to use the entire application, they don't have to.

Customers can choose to deploy individual services from the INTOUCH architecture and integrate with other systems.

A customer could choose to use only the composition services (and UI) for designing customer communications that other systems then deliver and track. Or choose to integrate only the (real-time or on-demand) communication creation services to request and get back highly personalized and contextualized final-format content. Or they could choose to use only the history services for recording all inbound and outbound customer engagements.

The flexible, services-based architecture makes INTOUCH more future-proof than any other CCM solution currently on the market.

  • Quelle des Nutzers 
  • Bewertet am 24.5.2017
Ahmad S.
Contact Center Account Manager
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 3.11.2018

"InTouch Review"

Kommentare: Great experience. I've used many software products that do the exact same job, and I like this one!

Vorteile: InTouch is a great CRM software which the company I work for used and still uses. I like that it has many templates that help you with your support reports and serving customers. Their customer support is amazing, and the software is very good. I love it!

Nachteile: The interface is a little crowded with tabs scattered all over. Things might be little hard to reach, but once you get used to it, that no longer becomes a problem.

  • Quelle des Nutzers 
  • Bewertet am 3.11.2018
Erin P.
Founder/Creative Partner
Design, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 13.6.2017

"The INTOUCH product "

Kommentare: I was able to see how easy it is to create dynamic, customizable communication templates that are better than the quality you'd get from an MS Office product. I am in the field of design for my career, so I appreciate when software is not only functional, but efficient and benefits the greater CCM industry.

Vorteile: The dashboard was a great way to see a snapshot of overall performance; flexibility of click-and-drag functionality, combined with a single asset library to use across all needs; templates that are readily available and customizable.

Nachteile: User interface is still lacking, and the way to get to specific tasks still proved to be a bit frustrating/unintuitive. The demo sometimes crashed mid-stream, although it never seemed to lose any of my work when it did.

Antwort des Softwareanbieters

von Topdown Systems an 13.6.2017

This customer was part of our beta program and had been using pre-release software. The initial (i.e., beta) release provided the base functionality of the individual components. Each subsequent release has improved the flow between components and has added functionality. Customers on the production release report being incredibly pleased with the ease of use and level of functionality.

  • Quelle des Nutzers 
  • Bewertet am 13.6.2017