Wer nutzt diese Software?
Technischer Support, Helpdesk, IT, Managed-Service-Anbieter
Durchschnittliche Bewertung16 Bewertungen
- Gesamt 4.9/5
- Benutzerfreundlichkeit 4.8/5
- Kundenservice 4.9/5
- Funktionen 4.8/5
- Preis-Leistungs-Verhältnis 4.8/5
- Kostenlose Version Ja
- Gratis Testen Ja, Kostenlose Testversion
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2006
Über Splashtop On-Demand Support
Splashtop On-Demand Support (SOS) – jetzt auch mobil – ist eine kostengünstige, branchenführende, betreute schnelle Supportlösung für Helpdesks, Managed-Service-Anbieter und IT-Profis. Mit einem einfachen Sitzungscode ist man sofort mit dem Windows-, Mac-, und jetzt auch iOS- und Android-Geräten des Anwenders verbunden.
Splashtop On-Demand Support Funktionen
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
Die hilfreichsten Reviews für Splashtop On-Demand Support
Bewertet am 23.3.2019
Complete mobility and control
Vorteile: I can get to any of our work computers from anywhere! Remote work has never been so easy!
Nachteile: Sometimes, depending on connection, the remote session is dropped.
Bewertet am 6.9.2019
This is everything I need in a remote assistance application.
Kommentare: Support has been phenomenal. I talk and they listen. They even implemented a suggestion I had which made Splashtop a more competitive product and it has eliminated the last of my frustrations with the product. They really do listen and the response time is reasonably short. I'd like to tell you about the response time when I have a real problem but I have never had any.
Vorteile: I can drag and drop files from my desktop to the client's; It is easy for the client to install and use, the client's agent is quite small; Video update time is subjectively short; I frequently do not remember there is a short lag between what happens on the client's computer and when I see the change on my screen. I can see the client's mouse pointer on my screen. This makes it so much easier for the client to explain to me what is happening on their computer. (It is an option, you have to select it.) I can arrange an unattended connection to the client's computer. Some of my clients prefer this.
Nachteile: My version has a limited number of unattended connections. I don't need an unlimited supply but I do need more than 10.
Bewertet am 5.9.2019
Great, full featured remote tool
Kommentare: I do technical support, and training for users on a daily basis. I'm often connected to multiple computers at the same time. It pretty well always works perfectly well.
Vorteile: It does everything that the more expensive programs do, and it works very well. I can have as many concurrent connections open as I need to which I often do.
Nachteile: Honestly, trying to say the name so that people understand it is the most difficult part.
Bewertet am 3.12.2019
Splashtop makes a SPLASH!
Kommentare: Using it currently as an alternative to our primary remoting tool.
Vorteile: Easy to install as a silent installer and run in the background of the computer. Works perfect as a backup software to our primary remoting tool.
Nachteile: Misses some useful tools that other remoting and RMM software has. File transfer is buggy at best and there is not a drag and drop software either.
Bewertet am 5.9.2019
Great Product for a Great Price!
Kommentare: We have not had to use Support, which says something about the product.
Vorteile: This product is very easy for our teams to use. It helps us tremendously when our clients do not allow us to RDP into their site. One thing I like about Splashtop that you don't have with some of the other products is the ability to transfer files. This is really important when we are doing an installation and don't have direct access to the server or workstation. The product is also a very good price compared to other products.
Nachteile: I really can't think of any cons at this time.