Astra Web Security

Kommentare: I have not yet used their Malware removal as none of my websites were infected, so I cannot vouch for it. However, I'm part of a few communities for webmasters and have only heard success stories regarding Astra's malware removal (both automatic and manual, provided by the team at Astra). I prefer to periodically check the overview in the dashboard, rather than going through each website's report (which are much more detailed, but I don't really think that information is for the average user). Overall, I prefer Astra over any other firewall and malware cleaner tools/services that I have used before. Their dashboard is clean and and easy to understand.

Vorteile: I love the reports they send over email with how many attacks they have blocked on each website. It gives me a better idea of how often these attacks are and how useful it is to protect your websites from them. I also enjoy the fact that we can easily blacklist IPs (either previous attacks or add custom rules).

Nachteile: There really is nothing that I dislike about Astra. Maybe they can add other platforms for notifications besides Slack (although I'm a big fan of Slack and use it daily).

Kommentare: We use Astra to secure our servers against bad bots, injection and cross-scripting exploits, and more. It is deployed in conjunction with country-based IP blocks and, of course, development practices to maximize security. It is amazing how many exploits it logs in a day! It has contributed to lower server loads and helped us understand where and how intruders attack us; invaluable information. The detail provided for each incident makes it easy to block single or multiple IPs and highlight areas where we need to triple check our code for vulnerabilties.

Vorteile: This software is well designed, comprehensive, and flexible. It is also very easy to use. the threat data is presented clearly with a few button options to handle the disposition of each threat. You can also let it run unattended and provides just as much protection. I have a peculiar setup (6 sites on 12 subdomains on 2 servers running from common templates and database). With Astra's help I was able to configure the software to handle this load in the most efficient way possible. and I definitely sleep better at night knowing that this filter is part of our security stack. I have already recommended it to people and will continue to do so. Can't beat it for the price!

Nachteile: It does throw some false positives from time to time, although they are very easy to find and mitigate. I have mentioned this to the Astra team and they are looking at features to accommodate the problem.

Kommentare: One of our clients is really running their website on an antiquated version of WordPress. Astra not only managed to clean it up of all the malwares, they also have managed to defend the site against hacking pretty successfully.

Vorteile: We have two sites under active protection from Astra. One is our own site and second one is a clients site which is still operating on an antiquated version of WordPress. Our contracts are now into second year running. What do we like about Astra
1. Fast support
2. Up to date with latest protection measures
3. They listen to the feedback and take steps to include the feedback into their systems e.g. when Astra came on board, they had a daily threats reporting feature. We requested them for consolidated reports on monthly basis. Within a few weeks, the monthly reports had become a standard feature in their reporting. This saved us hours of work when reporting progress to our clients.
4. We get to talk to real people and not bots on their chat.

Nachteile: There is nothing to dislike about their software. The dashboard UI is pretty simple and easy to use. Response time is quick and prices are ok.

Kommentare: I had a major hack on a wordpress website which, because I use a shared server, spread to all my other sites. Installing getastra just lets me sleep easier at night – they don't solve every problem about hosting wordpress but they nail the biggest one –security.
Crucially the guys are on hand 24/7 365 should an issue arise and furthermore (and quite rare for help desks) the response is both instant and really well-informed. On more than one occasion they have been able to answer questions about issues that are not directly related to their product – this is called going the extra mile. For the record the help is equally responsive by chat or ticket. Again this is rare. One of the great frustrations of support systems is the pesky ticketing system where responses can be 2 to 3 days – this just isn't the case with Astra.
The BIG difference with these guys is that not only do they have a cast-iron WAF they also undertake to clean up in the event something does slip through (not happened yet!). So may WAFs will block hack attempts then walk away if there's a breach just leaving you with a nasty little message saying 'your website has been hacked' – which is really no service at all. It's so good to know that, with Astra, they not only put out the fire but help rebuild the house as well.

Vorteile: Ease of installation, the fact that it works seemlessly in the background and the fact that it works!

Nachteile: Honestly there's not much that could be improved on

Kommentare: I wouldn't keep them if I didn't like them. I have been pleased with the customer support overall and I very much like chatting with a real person. I don't feel like my chats or emails just go out into the cloud somewhere as a ticket, never to be seen again. Even though we have been hacked with Astra on the job I feel like that has been more of a weak password issue that the Astra team also helped to identify so we could fix it. I would recommend them to a friend and to me that is the ultimate compliment.

Vorteile: I think the price that I got was very reasonable. I like having the team at Astra at my fingertips when needed. I love using the chat feature on the getastra.com website. It's get's me help quickly when needed. I like that they took a few minutes to teach me how to use the site when I first got started. This has eliminated many questions that I know I would have asked if I hadn't been introduced to the product.

Nachteile: Twice when I had issues with my site, I was hacked, I felt that they were slow to respond. Once they did it was great and the team went to work. But, it took days and getting kind of pissy over email to get a response. They may have even been working on the solution in the background but I didn't know about it so I felt like there was nothing being done. When you have sites down that really sucks.