Aesthetic Record

Easy to use and great value!

Vorteile:

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

Nachteile:

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

Best Software for Business Big or Small!

Kommentare: The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. [SENSITIVE CONTENT HIDDEN] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher.

Vorteile:

Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date.

Nachteile:

I can't really think of anything I don't like about this software.

Aesthetic Record Review

Kommentare: I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet my expectations.

Vorteile:

I liked the ease of set up and implementation the most.

Nachteile:

I found it to be very inefficient system for what we needed it for.

Do not use Aesthetic Record

Kommentare: I am so disappointed that I decided to go the cheap route. Aesthetic Records is cheap for a reason.. Because they have bad tech and bad customer service. Spend a few extra dollars and go to a better company.

Vorteile:

Other than it being cheap there was pretty much nothing else.

Nachteile:

Bad tech, bad customer service, charge an onboarding fee and then provide no onboarding, said they give a refund on the monthly user fee. I have asked for the refund and I don't hear back.

Customer Service

Kommentare: Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this afternoon until about 7:15 pm to resolve a critical issue. The agent identified my problem and took action. The reason it took 3 hrs was because he had to call one of the administrators of the company on a Sunday afternoon who took his call and helped to resolve my issue. Now that is customer service. I had to forward documentation that I was who I was (understandably) and show that I was the true owner of my company and the legal administrator. My agent [SENSITIVE CONTENT HIDDEN] also took care of deactivating the employee who was fired and set me up as the legal administrator in a matter of minutes once they received my documentation. They did not make me wait until Monday for normal business hours to resolve the issue since this was a serious breach of confidentiality involving potential legal issues/problems caused by this employee. [SENSITIVE CONTENT HIDDEN] is definitely an asset to this company and a person with a great attitude. He made my issue a priority and validated me and my concerns without hesitation despite having to work overtime to get the job done. Well done [SENSITIVE CONTENT HIDDEN]

Vorteile:

Not into it just yet since I was just made the official administrator today. Will post updated review and impressions later.

Nachteile:

A little hard to navigate and find what I need however, I just discovered that an employee set herself up as the administrator which may be why I have not been able to do all the things I have needed to do to get this program up and running efficiently. I will update my review once I am able to actually run this program as the real administrator.