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Inovalon Provider Cloud
Was ist Inovalon Provider Cloud?
ABILITY Network bietet führende Anwendungen und Analysen, die wichtig für das Revenue-Cycle-Management wichtig sind. Inkludiert sind Vorauthorisierung, Berechtigungen, Reklamationsverarbeitung und ERAs. Diese webbasierten Anwendungen basieren auf einer leistungsstarken, integrierten Plattform, die Konnektivität zwischen und unter Zahlern sowie Anbietern ermöglicht. ABILITY stellt seine Dienste tausenden von Anbietern zur Verfügung und verarbeitet mehr als eine Milliarde Transaktionen pro Jahr. Im Jahr 2016 wurde es von Forbes zu den besten 100 Cloud-Unternehmen gezählt.
Wer verwendet Inovalon Provider Cloud?
Revenue-Cycle-Führungskräfte, Praxis-Manager, Rechnungssteller und Mitarbeiter der Verwaltung, Förderfähigkeit, Vorautorisierung, Reklamationsbearbeitung, Wiederaufbereitung sowie Überwachung der Kostenerstattung.
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Bewertungen über Inovalon Provider Cloud
Very pleased with ease of use for outpatient rehab
Kommentare: The ease of use and the dependability are top notch.
Vorteile:
We've found them so easy to use. We've been using this for over 12 years and transitioned from transmitting via single phone line to web based transmissions. Our primary use is to transmit Medicare claims. Never had any problems in the years we've been using them. We are always contacted personally in regards to upgrades in software and the changes being made.
Nachteile:
Being with them for so long, we've seen the price increase over time. While it really hasn't been that bad, especially compared to other software, it has steadily gone up with a new increase just this month.
Inovalon is truly top in the market!
Kommentare: Great customer service, US based. Everyone is super friendly and quick to respond. They are competitive with their pricing.
Vorteile:
Easy to use, free remits and tons of analytics and reporting. Take a look, its definitely worth it!
Nachteile:
The do try and sell you their full RCM platform but ive found its worth it.
They did not provide what they promised
Kommentare: So now i am paying a monthly fee of $180 per month and since i could not transmit my claims i had to sign up with cortex edi. So i pay double and i had more than 30 patients whos claims i had to miss out on payment due to timely filing because my claims are always being rejected. I told them what they need to do. I told them what was the problem. I even had a developer that is ansi x12 experienced look at my 5010 claim and he explained it to me and i explained it to them but its like no one knows better than they do, so they ignored me.
Vorteile:
We are a DME supplier and signed up with them because they claimed they were CEDI preferred network service provider/clearinghouse for Medicare Jurisdiction D. Everything was going well till the first claim was created and rejected for enteral feeding. We are to attach a CMN to our claims for enteral feeding patients and they have it on their system and its a simple form that is filled out that is it. I only bill four codes for every patient only four and every claim has been rejected by the intermediary, them. Stating i am missing something a certain code.
Nachteile:
So far let me say i have not been able to transmit any enteral feeding claim to medicare. Medicare doesn't receive the claims. When my contract was renewed i told them i was adding new products and that i needed to be able to bill to medicare jurisdiction d and have the cmn electronically attached. they assured me that it wont be a problem. it has been since April and i have made calls spoke to different techs and issues have been escalated and till today i have not heard back. i also have medicare eligibility features and not once have i been able to verify patient eligibility. I try to get a hold of our account rep and he doesn't return my calls or emails. Tried upper management and nothing gets resolved.
Stay away! Very poor customer support
Kommentare: Very, very poor. If you can't send claims and no one can help you, why bother?
Vorteile:
With Ability Network (10+ years I had no problems and if I needed support I always was able to speak with a knowledgeable and helpful representative. Over the past two months, I've had difficulty sending my claims to the MAC. I tried calling Inovalon just to hear that "all reps are busy with other customers." I never did get a return call. I canceled my account today. Why pay $131.95 per month when you can't send your claims or speak to someone who could explain the problem? Alan Medina, MD
Nachteile:
Very poor customer support, in fact, no customer support.
ABSOLUTELY THE WORST COMPANY WITH WHOM I HAVE EVER DONE BUSINESS! STAY AWAY!!
Kommentare: I used it to bill Medicare over a telephone modem, which worked seamlessly. When Medicare ended that option, I signed with Ability as a clearinghouse. Ability's techs altered my free version of PC ACE and made it so that it required a different password to open the program, enter claims, and transmit them. They signed me up for a one year contract. Soon after, I discovered Office Ally, which is the direct opposite of Ability and FAR superior. I stopped transmitting claims through Ability. Nevertheless I was forced to keep paying for the year's contract. Then I learned that the contract had renewed automatically and had to pay them for another year in spite of not transmitting through them! I was told that at the contract's end, my software would be restored to its pre-Ability state so that the passwords for the quarterly updates would no longer be required. My second year ended in August 2019. As of now I am locked out of my software because I refuse to continue paying Ability, since my contract has ended, and they are refusing to give me the password or make me whole. SO MAKE NOTE OF THIS: Once you let Ability into your work life, it's very similar to signing up with Hell's Angels. IT'S FOREVER! The other unfavorable reviews here are right on target. This company is as bad as they come! DON'T EVEN THINK ABOUT SIGNING UP WITH THEM! THE ABSOLUTE WORST! AWFUL!
Vorteile:
The free version of PC ACE, downloaded and supported for free from Medicare, is an excellent medical billing program. It has many advantages over paper claims. I used it to bill Medicare over a telephone modem. When Medicare ended that option, I signed with Ability as a clearinghouse. They altered my free version of PC ACE and made it so that it required a different password to open the program, enter claims, and transmit them. ABILITY then holds you hostage to pay them every month, in the form of a minimum one year contract that renews automatically and requires 3 months advance notice to cancel. Even then, it doesn't cancel, and the password requirement continues!
Nachteile:
It becomes a nightmare once Ability installs the requirement of their password in order to access your data, enter data, and transmit claims. Let me be clear: PC Ace is a wonderful software program for medical claims. Ability Network takes it and manipulates it and the customer to their advantage. An analogy would be that a sharp knife is a wonderful implement, until someone uses it to stab you repeatedly in the back!