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CAKE Guest Manager
Was ist CAKE Guest Manager?
CAKE Guest Manager ist ein System für Wartelisten, Reservierung und Tischverwaltung. Gäste werden per SMS benachrichtigt, wenn ihr Tisch bereit ist. Ein Blick auf die Besuchsgeschichte eines Gasts und du kannst diesen mit einer persönlichen Note begrüßen. Zugleich bietet eine Echtzeitansicht des Wartebereichs genaue Wartezeiten. Durch intelligentere Entscheidungen im Begrüßungsbereich der Gäste fühlt sich jeder Gast sehr gut behandelt und du kannst Abwanderung vermeiden und laut Hersteller bis zu 7 % mehr Gäste bewirten.
Wer verwendet CAKE Guest Manager?
Restaurants, die die Verwaltung ihrer Wartelisten verbessern und zugleich das Tischmanagement und den Reservierungsprozess optimieren möchten.
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CAKE Guest Manager
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Bewertungen über CAKE Guest Manager
It's been great!
Kommentare: Tracking guests information and the frequency of which they dine with us.
Vorteile:
Easy to use. Very reliable. It hasn't crashed in a year and a half. It keeps track of guests information to run advertising campaigns.
Nachteile:
I wish it would work on android systems. It would also be nice if the pos system would update the guest management system ie. When the server prints the check it shows on guest management system or when the check is paid it updates.
Antwort von Mad Mobile
vor 7 Jahren
Hi Robert - thanks so much for your review! We love to hear that you have been using the new Guest Email Offers to run advertising campaigns! I will pass on your feedback about Android to the Product Team to see what they can do. The good news is, your CAKE POS does update your Guest Manager system! Please visit CAKE University to learn how to setup this integration: https://university.cake.net/Guest_Manager/Control_Center/POS_GM_Integration. Also, support is available 24/7 if you need more assistance. for more info. Also, support is available 24/7 if you need more assistance at 855.696.CAKE.
Guest manager makes utilizing your tables simple and easy.
Kommentare: Having online reservations is a huge plus in my establishment. We have long waits on the weekend and this allows my customers to put their name on the lists with ease and without having to make a phone call and tying up our lines.
Vorteile:
I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.
Nachteile:
That you have to manually clear out tables after someone checks out. When tables check out, I would Like for the table on the floor map to clear. It did, but after the latest update it does not.
Antwort von Mad Mobile
vor 7 Jahren
Thank you, Sue Ann, for your review! We love hearing that online reservations and table assignments have been a breeze for you. As for clearing tables manually, the table status will update to `check paid¿, but tables won¿t clear automatically in case the guest decides to stay at the table after paying their check. I do understand where you're coming from, so hopefully that explains a bit why we made the decision to handle clearing table that way with POS + GM customers. If you have any questions at all, please contact us any time!
Deployment = Nightmare
Kommentare: Platform itself is decent and operable besides requiring Apple products for usage. Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.
Vorteile:
Ease of use, inexpensive. This form would like me to list more pros however there are none.
Nachteile:
Apple Store only, no web portal floorplan management, customer support, average call handling time 45 minutes to weeks.
Guest Manager has added the best options for our customers to dine with us.
Kommentare: We retain more customers by giving them the flexibility to leave the premises while they wait. It allows regular customers to make reservations during the busy tourist season so they can still dine with us.
Vorteile:
It provides all the functions we need to operate efficiently. The flexibility of the program is quite nice.
Nachteile:
We would like to be able to view historical data from prior days through the app. It would also be nice to correct mistaken entries to provide more accurate numbers. Being able to look up customer data from the app would also be nice. This would be aside from when a reservation is made.
Antwort von Mad Mobile
vor 7 Jahren
Thanks so much for your kind review! We're happy to hear that you are loving Guest Manager. Also your feedback is definitely appreciated, we are working now to include some of these features and will pass on this information to our Product Team.
Perfect
Vorteile:
Fast ...easy ... Perfect Love that I could send my guests info about directions, parking, etc... I would recommend to every bussiness that seats guests
Nachteile:
Disconnects some times There is really no negativity with cake guest management at all ..sorry we love it so much.
Antwort von Mad Mobile
vor 7 Jahren
Hi Christine - thanks so much for your kind review! We love to hear that you are using Guest Manager to make it easier to communicate with your customers. Please let us know if you have any more issues with disconnecting, our support staff may be able to offer advice to make sure you have everything properly setup.
