zHealth

I am so glad we brought our practice into the 21st century with ZHealth EHR and billing software

Kommentare: If we have an issue I or my staff can create a ticket for service and it is usually addressed same day.

Vorteile:

Our main initial driver was getting a software that allowed online scheduling. We chose zHealth for that and I like that I can complete my notes from anywhere and that I can see my schedule from my phone. Our biller can work remotely, so that helped me keep my biller who has worked for us for almost 20 years.

Nachteile:

Switching softwares is never easy, but it was worth it to get rid of our previous server-based software. I realized there was no way forward for our previous software. I wanted a company who would keep up with technology modernization and zHealth has been consistently adding new options over the past 2 years.

zHealth within a Multi-disciplinary Chiropractic Office

Kommentare: Our check in/check out process + appointment booking is fast and efficient. I've been most impressed by the customer service we have received from the zHealth team!

Vorteile:

Integrating zHealth into our Sports Chiropractic facility was a breeze! We had a few demo calls with zHealth prior to implementation and we were impressed by the layout, online booking capabilities and billing functions. Since switching to zHealth, they have released their POS system and consistently update their software. Billing through zHealth is easy and straightforward, it has saved our billing department a lot of time and energy. We enjoy the fact that patients/clients can book with multiple providers in the office and can either do so with our front desk or online. zHealth also offers automatic appointment reminders, virtual intake forms and patient communication options.

Nachteile:

There are a few features that our office would love to see... in depth CRM (client relations management) data and patient reporting + additional customizable options for SOAP notes.

Buyer Beware, do not sign the contract. It is all down hill from there. 6 months to Customize SOAP.

Kommentare: Terrible experience. Trying to switch to this product was a disaster and they don't care. I would never recommend this company. In my 23 years in practice I have been primarily with two companies prior to trying ZHealth. Timely support was lacking with Zhealth. They seem to be short staffed as they can't get anything done in a reasonable time frame, and because you can't customize yourself, you are sunk. Customizations were promised but non-existent. Once they get your money they neglect your needs as a client, because you have pre-paid and stuck in a contract.Read the other bad reviews. From my experience I believe they are accurate. I would not do business with this company. They did not care about me as a client.One time during a demo , on a shared screen I saw the salesman log into another client Doctors office without his knowledge. I asked about this, and how if I signed up with Zhealth that they would not access my site without my knowledge or consent each time they entered my site. Seeing this made me uneasy about office and patient privacy and confidentiality.After being with this company for 8-9 weeks I did not feel I could rely on them or trust them long term as I could not believe how poorly they supported their clients.

Vorteile:

Nothing. They promise to fully customize the software SOAP notes and the patient digital intake was the enticing sales pitch. Then after you sign the contract and pay for a year up front you find out they don't really care if you are ever able to launch the software for your office, or get your customizations done in a timely manner. You end up paying for software that you can not use.

Nachteile:

Do not sign the contract with this company.You can not customize this software yourself. You are fully dependent on the development team whom you can not contact directly. You have to go through support which involves opening a ticket. Then they tell you everything is on hold and they don't seem to have enough staff to get your work done. Customization's can take up to or possibly beyond six months to complete. The stock templates are terrible.If you leave Zhealth after a period of time you have no long term access to your previous patient notes and records in the system unless you agree to pay them $40 per month forever to access those records.

Excellent product!

Vorteile:

Very simple and easy to use. Staff gets back very quickly with any questions

Nachteile:

That I did'nt find it sooner. This does way more than last EHR and is half the price

Great tool to use in our office

Vorteile:

When we came on board with Zhealth a little over a year ago we had zoom meetings with our customer success specialist. I was given his cell phone number so I always have had a direct contact with ZHealth instead of being sent into some call center queue. When the representative we had took another job he gave his the name and phone number of our new rep. I would say there are 2 parts of the software I really like 1 is the reports feature, my chiropractic assistant does the billing for our office and she also tracks how many patient visits we have had each month. We have been doing this for 4 years and this software makes it very easy for her to access those numbers. The second feature that I really like is that my patients can be on their lunch break and schedule a same day appointment for later that day.

Nachteile:

When I use the last visit report and put a date range in it will give me every visit that patient had during that range. I would like this to be a true last visit so I can tell when someone has not been to my office for an extended period of time, so that I can reach out to them.