VoiceOps

VoiceOps

5 / 5 3 Bewertungen

Wer nutzt diese Software?

Inside sales and customer success teams


Durchschnittliche Bewertung

3 Bewertungen
  • 5 / 5
    Gesamt
  • 5 / 5
    Bedienkomfort
  • 5 / 5
    Kundenservice
  • 5 / 5
    Funktionen
  • 5 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Kostenlose Version
    Nein
  • Einsatz
    Cloud, SaaS, Web
  • Training
    Persönlich
  • Kundenbetreuung
    24/7 (Live Vertreter)
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • VoiceOps
  • https://voiceops.com

Über diese Software

A call monitoring solution that transcribes conversations and provides coachable call analytics for teams.


VoiceOps Funktionen

  • Anrufaufzeichnung
  • Anrufer-Identifikation
  • CRM
  • IVR / Spracherkennung
  • Kampagnenmanagement
  • Konversion-Tracking
  • Stichwort-Nachverfolgung
  • Weiterleitung von Anrufen (Call Routing)

VoiceOps Neueste Bewertungen

40% increase in effective close attempts

Ins Deutsche übersetzen
5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Unclear what to focus on w/ sales coaching. This has provided that clarity, and we no longer have to listen to hours of call recordings.

Vorteile: When we used to sit down with our junior SDRs, we'd hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn't know what to focus on, or how to customize our feedback for each rep. VoiceOps data showed us immediately where to focus for each rep, exactly what skill/tactic is being ignored, and the context for exactly where we see those tactics used by our best team members. It's made our sales coaching effort a more effective process, one that we may not have continued with had we not started digging into our call data.

Nachteile:

Made coaching new sales reps 10X easier

Ins Deutsche übersetzen
5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: We had inefficient call shadowing and training for new SDRs. This helped us speed that process up, almost automating the process of preparing for feedback sessions. Whether or not it's a direct effect of the tool, we¿ve also seen a huge increase in cross-selling and up selling from our entire team. Hard to imagine VoiceOps didn't contribute to that increase.

Vorteile: We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback. VoiceOps isn't based on instinct, it's based on data across all calls, so we were able to have consistency in our coaching. That's been huge for us.

Nachteile: