VoiceOps

VoiceOps

von VoiceOps

Wer verwendet VoiceOps?

Designed for businesses in insurance, travel, and lending industries, it is a call coaching and training platform that monitors calls and provides coachable analytics.

Was ist VoiceOps?

Call coaching and training platform that assists by call monitoring and giving feedback, coaching sessions, reports, etc.

VoiceOps – Details

VoiceOps

https://voiceops.com

VoiceOps – Preisübersicht

VoiceOps bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für VoiceOps findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

VoiceOps Funktionen

Call Tracking Software
Anrufaufzeichnung
Anrufer-Identifikation
CRM
Campaign Attribution
IVR / Spracherkennung
Konversion-Tracking
Stichwort-Nachverfolgung
Weiterleitung von Anrufen (Call Routing)

VoiceOps – Nutzerbewertungen

Zeigt 3 von 3 Nutzerbewertungen

Gesamt
5/5
Benutzerfreundlichkeit
5/5
Kundenservice
5/5
Funktionen
5/5
Preis-Leistungs-Verhältnis
5/5
Dave H.
Sales Manager
Internet, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.5.2017

"40% increase in effective close attempts"

Kommentare: Unclear what to focus on w/ sales coaching. This has provided that clarity, and we no longer have to listen to hours of call recordings.

Vorteile: When we used to sit down with our junior SDRs, we'd hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn't know what to focus on, or how to customize our feedback for each rep. VoiceOps data showed us immediately where to focus for each rep, exactly what skill/tactic is being ignored, and the context for exactly where we see those tactics used by our best team members. It's made our sales coaching effort a more effective process, one that we may not have continued with had we not started digging into our call data.

Nachteile:

Antwort des Softwareanbieters

von VoiceOps an 17.5.2017

Thanks Dave! Always appreciated. Let us know if there's anything we can do to make the experience better or the product more functional.

  • Quelle des Nutzers 
  • Bewertet am 17.5.2017
Cameron R.
Head of Sales
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.5.2017

"Made coaching new sales reps 10X easier"

Kommentare: We had inefficient call shadowing and training for new SDRs. This helped us speed that process up, almost automating the process of preparing for feedback sessions. Whether or not it's a direct effect of the tool, we've also seen a huge increase in cross-selling and up selling from our entire team. Hard to imagine VoiceOps didn't contribute to that increase.

Vorteile: We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback. VoiceOps isn't based on instinct, it's based on data across all calls, so we were able to have consistency in our coaching. That's been huge for us.

Nachteile:

Antwort des Softwareanbieters

von VoiceOps an 17.5.2017

Thanks for the kind words, Cameron. We'll keep plugging away on the product, but glad we're making your sales coaching an easier, more effective process.

  • Quelle des Nutzers 
  • Bewertet am 17.5.2017
Tymour F.
Sales Ops
Internet, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.5.2017

"Reliable call analytics you can coach to"

Kommentare: We had zero insight into the difference between our top performers and bottom performers, or any real sense of what our reps are actually saying on their calls. VoiceOps solved both of those issues.

Vorteile: Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context.

Nachteile:

Antwort des Softwareanbieters

von VoiceOps an 17.5.2017

Thanks Tymour - we appreciate your feedback and having you as a customer!

  • Quelle des Nutzers 
  • Bewertet am 17.5.2017