ProProfs Chat

ProProfs Chat

von ProProfs

Wer verwendet ProProfs Chat?

ProProfs Chat is the need of the hour for any online business or a brand. With ProProfs Chat, all online businesses capture more leads, close more sales and provide exceptional customer support.

Was ist ProProfs Chat?

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI.

ProProfs Chat – Details

ProProfs

http://www.proprofs.com

Gegründet 2006

ProProfs Chat – Preisübersicht

ProProfs Chat ist verfügbar ab 9,00 $/Monat. ProProfs Chat bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für ProProfs Chat findest du unten.

Startpreis

9,00 $/Monat

Preisinformationen

Starts at $8 when paid annually, $9 when paid monthly

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

ProProfs Chat Funktionen

Chatbot Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung

ProProfs Chat – Nutzerbewertungen

Zeigt 5 von 41 Nutzerbewertungen

Gesamt
4.8/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.8/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.6/5
Preethi R.
Informationstechnologie & -dienste
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    Unrated
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 27.5.2015

"Affordable and highly valued Service"

Kommentare: It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Vorteile: The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Nachteile: The extended functionality provided need extensive time frame to explore

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your review.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 27.5.2015
Tami D.
VP of Operations
Professionelles Training & Coaching, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.7.2019

"Great Chat Program"

Kommentare: Wonderful. We enjoy using this CHAT software.

Vorteile: Ease of use. Cost was in a reasonable amount for our budget.

Nachteile: How to add to your website instructions are not real easy to understand. Random software issues had to be addressed by calling support.

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your review.

  • Quelle des Nutzers 
  • Bewertet am 8.7.2019
Svein R.
Head of support services
Fluggesellschaften/Luftfahrt, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.11.2018

"Great service for our customers"

Kommentare: Good value and affordable prices.

Vorteile: Easy set up and this Product reduce our incoming phone calls

Nachteile: Nothing I can mention as I remeber now!!!

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your review.

  • Quelle des Nutzers 
  • Bewertet am 30.11.2018
Monica R.
Marketing Manager
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 14.6.2017

"Best live chat tool I've worked on!"

Kommentare: Awesome features.
I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Vorteile: As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

  • Quelle des Nutzers 
  • Bewertet am 14.6.2017
Joya A.
Geschäftsbedarf & -einrichtung
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 27.6.2015

"Simple and customizable"

Kommentare: With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Vorteile: It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.

Nachteile: Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your review.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 27.6.2015