Veterinary Online Booking
von Vetstoria5 / 5 27 Bewertungen
Wer nutzt diese Software?
Durchschnittliche Bewertung27 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2014
Über Veterinary Online Booking
Vetstoria bietet Online-Terminbuchung für Tierärzte. Der Prozess der Kundenplanung wird durch die nahtlose Integration in die Praxisverwaltungssoftware für Tierarztpraxen revolutioniert. Tierbesitzer können Termine jederzeit und überall von jedem Gerät aus buchen. Der Dienst ist über die Übungswebsite, Google My Business oder andere soziale Medien wie Facebook zugänglich.
Die hilfreichsten Reviews für Veterinary Online Booking
Bewertet am 9.10.2017
Vetstoria has been an excellent addition to our practice's suite of customer service tools.
Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7.
The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus.
Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc.
Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages.
The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas!
It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives.
Bewertet am 7.4.2018
Comprehensive online booking platform that fully integrates with RX Works.
Vorteile: The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients. It's able to be fully customised, allowing us to have 100% control over what appointments are available when, with which vet and for what animal. The customer service and technical support has also been 1st class, with any and all issues promptly resolved, along with many suggestions and support on how to maximise the software 100%.
Nachteile: For future upgrades it would be highly beneficial for the software to have the ability to automatically update the client and patient info in RX Works, along with further increasing the compatibility of the two platforms to interact with each other more seamlessly.
Bewertet am 12.9.2018
Great platform for a rapidly expanding, multi-location practice
Kommentare: Online booking is incredibly easy and user intuitive. No problems at all from our clients. We've had roughly 200 online appointment bookings in the past month.
- Pricing structure is perfect. ROI in one day, easy.
- Onboard process was thorough and informative (not super quick, but for good reason).
- The team have been excellent communicators and provide great customer service.
- Swift and thorough responses to any questions
- Seamless widget and great user experience
- Very customizable; many of the concerns my DVMs and receptionists had with online booking were addressed through settings.
- Minimal staff training required (I have access to the VetStoria dashboard, and my reception team just works through Vetter per usual.)
Nachteile: New clients booking online require a follow-up phonecall or email in order for us to obtain additional pertinent information or know where to call for previous records. This can become an inefficiency and time-suck for receptionists if you have a great deal of new clients booking online (we're growing rapidly - 400 new clients a month overall with 90 of these new clients booking online in the past month). This is truly my only perceived con. I have been discussing this with VetStoria and will update this review if they build out a feature to solve this problem.
Bewertet am 13.10.2017
An excellent service
Kommentare: About 400 clients book an appointment via Vetstoria every month, saving us time and allowing clients to book at any time of the day or night
Vorteile: This is so easy to use and the clients are really happy to access the service and use it to make bookings
Nachteile: The software works well and is fully integrated so the thing that I like least about the software is the fact that I still have to put in all the holiday dates to ensure that we don't get a booking on Christmas day
Bewertet am 6.5.2018
Clients love it and more importantly use it. It links to our PMS seamlessly and reduces staff work.
Kommentare: Flexibity for our clients in making bookings and the reduction of work on our reception team.
Vorteile: The seamless integration with RxWorks. The minimal maintenance and the ease with which to make changes within the program itself.
Nachteile: Nothing. I have found that the software is relevant to our needs and easy to use. It takes little of my time the manage and both staff and clients find it great.