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Was ist Vetstoria?

Vetstoria bietet Online-Terminbuchung für Tierärzte. Der Prozess der Kundenplanung wird durch die nahtlose Integration in die Praxisverwaltungssoftware für Tierarztpraxen revolutioniert. Tierbesitzer können Termine jederzeit und überall von jedem Gerät aus buchen. Der Dienst ist über die Übungswebsite, Google My Business oder andere soziale Medien wie Facebook zugänglich.

Wer verwendet Vetstoria?

Tierkliniken

Wo kann Vetstoria bereitgestellt werden?

Cloudbasiert
On-Premise (vor Ort)

Über den Anbieter

  • Vetstoria
  • 2014 gegründet

Support für Vetstoria

  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, China, Deutschland, Dänemark, Finnland und 14 weitere

Sprachen

Chinesisch, Deutsch, Dänisch, Englisch, Französisch und 4 weitere

Vetstoria Kosten

Startpreis:

137,00 €/Monat
  • Keine kostenlose Testversion
  • Keine Gratisversion

Vetstoria bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Vetstoria ist ab 137,00 €/Monat verfügbar.

Preismodelle

Über den Anbieter

  • Vetstoria
  • 2014 gegründet

Support für Vetstoria

  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, China, Deutschland, Dänemark, Finnland und 14 weitere

Sprachen

Chinesisch, Deutsch, Dänisch, Englisch, Französisch und 4 weitere

Vetstoria – Videos und Bilder

Vetstoria Software - 1
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Videos zu Vetstoria
Vetstoria Software - 1
Vetstoria Software - 2
Vetstoria Software - 3
Vetstoria Software - 4
Vetstoria Software - 5

Vetstoria Funktionen

  • Confirmations/Reminders
  • Terminplanung
  • Zahlungsabwicklung

Alternativen für Vetstoria

Mit PetDesk können Tierpfleger ihre Mitarbeiter glücklich stimmen und Tiere gesund halten, indem die Kommunikation mit den Tierhaltern optimiert wird.
123Pet ist eine einfach zu bedienende Software zur Verwaltung deines Haustiersalons, deines mobilen Salons, deiner Tierpension oder Haustiertagesstätte auf Mobilgeräten, PCs und im Web.
Automatisiere Kundenbuchungen, Stornierungen, Mahnungen und sogar Zahlungen mit der weltweit elegantesten Online-Planungssoftware.
Digitail ist eine dedizierte Cloud-Softwarelösung für Tierarztpraxen.
Cloudbasierte Software der nächsten Generation, die die Art und Weise verändert, wie Tierärzte ihre Praxis betreiben, und die Abläufe auf innovative Weise automatisiert.
Cloudbasierte Tierarztpraxisverwaltungssoftware
Entwickelt in Finnland ist Provet Cloud eine vollumfängliche, cloud-basierte Praxismanagementsoftware Lösung für Praxen und Kliniken jeder Art und Größe.
Rationalisiere und vereinfache die Verwaltung deines Unternehmens und erhöhe gleichzeitig den Umsatz und die Nutzung verpasster Umsatzchancen.
Transformiere deine Tierarztpraxis mit VETport, einer preisgünstigen cloudbasierten Software für die Verwaltung von Tierarztpraxen.

Bewertungen über Vetstoria

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
81%
4
18%
3
2%
Silke
Fachangestellte in Deutschland
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Fachangestellte

4,0 vor 10 Monaten

Vorteile:

Online Termine ersichtlich und farblich abgesetzt

Nachteile:

beantworten wir später habe noch keine Erfahrung

Antwort von Vetstoria

vor 9 Monaten

Hi Silke, Thanks for the great review! We're pleased to hear that you're finding the color-coding helpful. If at any point you need assistance with Vetstoria, please don't hesitate to reach out to our support team and we would be happy to help. Thanks Team Vetstoria

Sarah
Anästhesietechnikerin in Deutschland
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Die Fortbuldungen für den Alltag

5,0 vor 4 Monaten

Vorteile:

Die Möglichkeit mich nach meinen Bedürfnissen und Interessen weuterzubilden - bequem von zu Hause.

Nachteile:

Ich fände eine Sachleiste für verschiedene Fortbildungsthemen würde die Seite weiter verbessern.

Will
Will
Veterinarian, Director & Co-Owner in Australien
Verifizierter Nutzer auf LinkedIn
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Stress-free implementation of veterinary online booking

5,0 vor 7 Jahren

Kommentare: Ease of booking for clients, therefore more bookings.
More efficient use of employees' time.

Vorteile:

Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Nachteile:

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Fiona
Practice Manager in UK
Tierarzt, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Highly Recommend

5,0 vor 4 Monaten

Kommentare: 10/10. So many bookings come in after hours

Vorteile:

Very efficient, loads of content for social media and staff are always happy to help. Highly recommend.

Nachteile:

nothing, everything works perfectly. Staff very helpful

Antwort von Vetstoria

vor 3 Monaten

Hi Fiona, Thanks for the lovely review, we're so glad to hear that you're enjoying Vetstoria and our social content! Thank you Team Vetstoria

Stephanie
Hospital Manager in USA
Tierarzt, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

If you use Avimark, this isn't the online booking tool you want.

3,0 vor 5 Jahren

Kommentare: I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money.

Vorteile:

It enables clients to make their own appointments online at their convenience.

Nachteile:

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.

Michelle
Hospital Director in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Vetsoria Review

5,0 vor 3 Monaten

Kommentare: Great. Good training with friendly and knowledgeable representative. Went at our pace, but kept us on track. She made sure we were ready before going live and answered all of our questions.

Vorteile:

Easy to use. Very customizable. Allows our clients to schedule at any hour of the day.

Nachteile:

Setting up with our PIMS was a little challenging, this was more an issue with our PIMS.

Antwort von Vetstoria

vor 3 Monaten

Thanks Michelle - we're glad to hear you're enjoying Vetstoria and our onboarding process! Thanks for taking the time to review us. Team Vetstoria

Joanne
Practice Manager in UK
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zetland Vets

4,0 vor 5 Monaten

Kommentare: Overall we have a good positive experience

Vorteile:

It saves time for our staff not having to take as many calls for booking appointments

Nachteile:

The way the appointments display in merlin after client has booked

Antwort von Vetstoria

vor 4 Monaten

Thanks for the great review Joanne, we're glad to hear you're enjoying the product! Thanks Team Vetstoria

Carla
General Manager in Australien
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Try it, it is worth it

5,0 vor 4 Monaten

Kommentare: Very good experience, their customer support makes all the difference.

Vorteile:

It integrates very well with the POS and their support is excellent.

Nachteile:

I can't say I have one., but if Im really critical, sometimes doesn't show all the appt available., but that is mainly from the selection of the pet owner

Antwort von Vetstoria

vor 4 Monaten

Hi Carla, Thanks for the great review - we're glad to hear you're loving Vetstoria! Thanks, Team Vetstoria

Chris
Clinical Director in UK
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Does what it says on the tin

4,0 vor 8 Monaten

Kommentare: Reasonable, I guess it's a necassesity in todays world.

Vorteile:

Allows clients to make appts on line at home

Nachteile:

Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin

Antwort von Vetstoria

vor 5 Monaten

Hi Chris - thanks for the review! Your feedback has been passed onto the team. Thanks Team Vetstoria

Shere
Practice Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Vetstoria Review

5,0 vor 3 Monaten

Kommentare: Great demo, easy onboarding and set up process!

Vorteile:

Vetstoria works in real time with my practice management software. Client's are booking their own appointments within our scheduling guidelines.

Nachteile:

I have no cons at this time, all of my questions have been answered.

Antwort von Vetstoria

vor 3 Monaten

Hi Shere, thanks so much for taking the time to leave us a review. We're so glad to hear you're enjoying our product and easy onboarding process! Thanks, Team Vetstoria

Kelsey
Practice Manager in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very User Friendly!

5,0 vor 4 Monaten

Vorteile:

Vetstoria is user friendly and integrates with your PMS software :)

Nachteile:

There is nothing I dislike at this time, it has a lot of settings to customize it to your hospital!

Antwort von Vetstoria

vor 3 Monaten

Hi Kelsey, Thanks for the great review, we're glad you're enjoying Vetstoria! Thanks, Vetstoria Team

Tiffany
Practice Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Vetstoria-Amazing!

5,0 vor 3 Monaten

Kommentare: Fantastic! From the demo to onboarding this has been a great experience.

Vorteile:

The ease of use. Doesn't seem to fussy. Looks nice as well.

Nachteile:

I haven't found anything yet that I do not like.

Antwort von Vetstoria

vor 2 Monaten

Thanks so much for the lovely review Tiffany, we're so glad you're enjoying Vetstoria! Thanks, Team Vetstoria

Richard
Practice Administrator in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Washington DC veterinary manager reviews Vetstoria

4,0 vor 3 Jahren

Kommentare: Very happy with this product overall

Vorteile:

It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff.

Nachteile:

I wish the new client form was customizable. The analytics could be stronger.

Todd
Practice Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Thank you VetStoria

5,0 letztes Jahr

Vorteile:

The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.

Nachteile:

I don't like that this survey REQUIRES me to answer this question when I have done nothing but praise this product.

Antwort von Vetstoria

letztes Jahr

Hi Todd - Thanks for the lovely review! We're so glad to hear that you're enjoying Vetstoria and finding a reduction in inbound calls. It's great that the CSR team are noticing the difference too! Thanks again for the review, Team Vetstoria

Bridget
Hospital Administrator in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Vetstoria saves time and money!

5,0 vor 2 Jahren

Kommentare: We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service.

Vorteile:

The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients.

Nachteile:

We have not had any issues or concerns with Vetstoria.

Antwort von Vetstoria

vor 2 Jahren

Hi Bridget, thanks for the great review and for supporting Vetstoria for nearly two years! We're glad you're enjoying the product and our customer support team were very pleased to see your review. Thanks Team Vetstoria

Tiffany
Practice Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The best online appointment scheduler

5,0 letztes Jahr

Vorteile:

Very easy to navigate and several ways to ask for help if needed.

Nachteile:

All is great! No issues or concerns at this time.

Antwort von Vetstoria

letztes Jahr

Hi Tiffany, the team were very happy to receive your review - we're so pleased to hear that you think Vetstoria is the best online scheduler our there! If you ever need anything our team are always on hand to support you. Many thanks Team Vetstoria

Michael
Mr. in Irland
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good system

4,0 letztes Jahr

Kommentare: good product - easy to use - once platform
Integrated well

Vorteile:

good clear system - simple set up Online booking options are clear

Nachteile:

no communication function as a vet its noice to be able to communicate with pet owners

Antwort von Vetstoria

letztes Jahr

Hi Michael, thanks for the great review! We're glad that Vetstoria is working so well for you. Thanks, Team Vetstoria

mayuri
vet in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy onboarding process

5,0 letztes Jahr

Vorteile:

Easy onboarding, very helpful staff. The process was made easy

Nachteile:

None I can think of so far.

Antwort von Vetstoria

letztes Jahr

Hi Mayuri - thank you so much for the great review, we're glad you enjoyed our easy onboarding process and are up and running with Vetstoria! Thanks, Team Vetstoria

Emily
Practice Manager in UK
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Experience

5,0 vor 2 Jahren

Kommentare: Really impressed with the system and the integration with our practice management system

Vorteile:

Easy to use, easy to navigate around the website. easy for clients

Nachteile:

Nothing to add here happy with everything

Antwort von Vetstoria

vor 2 Jahren

Hi Emily - thanks for the fantastic review, we're glad to hear that you're enjoying Vetstoria! If you ever need a hand with anything, please don't hesitate to reach out and our customer support team are on hand and happy to assist! Many thanks Vetstoria Team

Jasmine
Practice Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Practice Manager

5,0 vor 2 Jahren

Kommentare: I love that it is user friendly

Vorteile:

That clients can schedule after hours when office is closed or on weekends .

Nachteile:

So far haven’t found anything to dislike

Antwort von Vetstoria

vor 2 Jahren

Thanks so much for the lovely review Jasmine! We are glad to hear you are enjoying Vetstoria. If you ever need any assistance, please don't hesitate to reach out. Team Vetstoria

Lisa
Practice Manager in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Vetstoria is an exciting program!

5,0 vor 2 Jahren

Kommentare: Everyone that I spoke to was extremely helpful and informative and we are looking forward to implementing the program.

Vorteile:

We are getting ready to go live with Vetstoria, so I don't have any experince with it as yet, other than the learning process. I like the fact that our clients will be able to schedule their appointments for their pets at their leisure, even when we are closed. This will save us so much time on the telephone, enabling us to take more calls that we might not be able to get to.

Nachteile:

I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. I would much rather have had, 1 very long call over the course of a day to get it going.

Antwort von Vetstoria

vor 2 Jahren

Hi Lisa, thanks for the great review, and feedback! The team were happy to read your review and we are pleased to report that we are now starting our new onboarding journey - ensuring a faster setup process for our clients! We look forward to seeing what your clinic achieves with Vetstoria, and once you're up and running for a while we'd love to hear your thoughts on the 'Value for Money' criteria too. If you ever need any assistance please don't hesitate to reach out. Many thanks Vetstoria Team

Matthew
Clinical Director in UK
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New to Vetstoria, looks good so far

5,0 vor 2 Jahren

Kommentare: so far so good, hoping for a successful launch

Vorteile:

Easy to use, integrates with Merlin, Real time appoinment booking

Nachteile:

so far havent found anything that causes a problem

Antwort von Vetstoria

vor 2 Jahren

Hi Matthew - thanks for the review! We can't wait to see what you achieve with Vetstoria. Many thanks Vetstoria Team

Keenan
Managing Director in Australien
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Comprehensive online booking platform that fully integrates with RX Works.

4,0 vor 7 Jahren

Vorteile:

The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients. It's able to be fully customised, allowing us to have 100% control over what appointments are available when, with which vet and for what animal. The customer service and technical support has also been 1st class, with any and all issues promptly resolved, along with many suggestions and support on how to maximise the software 100%.

Nachteile:

For future upgrades it would be highly beneficial for the software to have the ability to automatically update the client and patient info in RX Works, along with further increasing the compatibility of the two platforms to interact with each other more seamlessly.

Samantha
Practice Manager in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Vetstoria is a Great help to Reception Team

5,0 vor 3 Jahren

Kommentare: Everybody that I have spoken with has been truly pleasant and always makes sure my questions are answered before finishing a phone call or email chain.

Vorteile:

The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.

Nachteile:

Would like to see a feature added to Facebook as a Book Now option.

Andrew
Director of Business Development in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great platform for a rapidly expanding, multi-location practice

5,0 vor 6 Jahren

Kommentare: Online booking is incredibly easy and user intuitive. No problems at all from our clients. We've had roughly 200 online appointment bookings in the past month.

Vorteile:

- Pricing structure is perfect. ROI in one day, easy. - Onboard process was thorough and informative (not super quick, but for good reason). - The team have been excellent communicators and provide great customer service. - Swift and thorough responses to any questions - Seamless widget and great user experience - Very customizable; many of the concerns my DVMs and receptionists had with online booking were addressed through settings. - Minimal staff training required (I have access to the VetStoria dashboard, and my reception team just works through Vetter per usual.)

Nachteile:

New clients booking online require a follow-up phonecall or email in order for us to obtain additional pertinent information or know where to call for previous records. This can become an inefficiency and time-suck for receptionists if you have a great deal of new clients booking online (we're growing rapidly - 400 new clients a month overall with 90 of these new clients booking online in the past month). This is truly my only perceived con. I have been discussing this with VetStoria and will update this review if they build out a feature to solve this problem.

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