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Was ist Vetstoria?
Vetstoria bietet Online-Terminbuchung für Tierärzte. Der Prozess der Kundenplanung wird durch die nahtlose Integration in die Praxisverwaltungssoftware für Tierarztpraxen revolutioniert. Tierbesitzer können Termine jederzeit und überall von jedem Gerät aus buchen. Der Dienst ist über die Übungswebsite, Google My Business oder andere soziale Medien wie Facebook zugänglich.
Wer verwendet Vetstoria?
Tierkliniken
Wo kann Vetstoria bereitgestellt werden?
Über den Anbieter
- Vetstoria
- 2014 gegründet
Support für Vetstoria
- Telefon-Support
- 24/7 Live-Support
- Chat
Vetstoria Kosten
Startpreis:
- Keine kostenlose Testversion
- Keine Gratisversion
Vetstoria bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Vetstoria ist ab 137,00 €/Monat verfügbar.
PreismodelleÜber den Anbieter
- Vetstoria
- 2014 gegründet
Support für Vetstoria
- Telefon-Support
- 24/7 Live-Support
- Chat
Vetstoria – Videos und Bilder






Vetstoria Funktionen
Bewertungen über Vetstoria
Fachangestellte
Vorteile:
Online Termine ersichtlich und farblich abgesetzt
Nachteile:
beantworten wir später habe noch keine Erfahrung
Antwort von Vetstoria
vor 9 Monaten
Hi Silke, Thanks for the great review! We're pleased to hear that you're finding the color-coding helpful. If at any point you need assistance with Vetstoria, please don't hesitate to reach out to our support team and we would be happy to help. Thanks Team Vetstoria
Die Fortbuldungen für den Alltag
Vorteile:
Die Möglichkeit mich nach meinen Bedürfnissen und Interessen weuterzubilden - bequem von zu Hause.
Nachteile:
Ich fände eine Sachleiste für verschiedene Fortbildungsthemen würde die Seite weiter verbessern.

Stress-free implementation of veterinary online booking
Kommentare:
Ease of booking for clients, therefore more bookings.
More efficient use of employees' time.
Vorteile:
Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.
Nachteile:
Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.
Highly Recommend
Kommentare: 10/10. So many bookings come in after hours
Vorteile:
Very efficient, loads of content for social media and staff are always happy to help. Highly recommend.
Nachteile:
nothing, everything works perfectly. Staff very helpful
Antwort von Vetstoria
vor 3 Monaten
Hi Fiona, Thanks for the lovely review, we're so glad to hear that you're enjoying Vetstoria and our social content! Thank you Team Vetstoria
If you use Avimark, this isn't the online booking tool you want.
Kommentare: I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money.
Vorteile:
It enables clients to make their own appointments online at their convenience.
Nachteile:
It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.
Vetsoria Review
Kommentare: Great. Good training with friendly and knowledgeable representative. Went at our pace, but kept us on track. She made sure we were ready before going live and answered all of our questions.
Vorteile:
Easy to use. Very customizable. Allows our clients to schedule at any hour of the day.
Nachteile:
Setting up with our PIMS was a little challenging, this was more an issue with our PIMS.
Antwort von Vetstoria
vor 3 Monaten
Thanks Michelle - we're glad to hear you're enjoying Vetstoria and our onboarding process! Thanks for taking the time to review us. Team Vetstoria
Zetland Vets
Kommentare: Overall we have a good positive experience
Vorteile:
It saves time for our staff not having to take as many calls for booking appointments
Nachteile:
The way the appointments display in merlin after client has booked
Antwort von Vetstoria
vor 4 Monaten
Thanks for the great review Joanne, we're glad to hear you're enjoying the product! Thanks Team Vetstoria
Try it, it is worth it
Kommentare: Very good experience, their customer support makes all the difference.
Vorteile:
It integrates very well with the POS and their support is excellent.
Nachteile:
I can't say I have one., but if Im really critical, sometimes doesn't show all the appt available., but that is mainly from the selection of the pet owner
Antwort von Vetstoria
vor 4 Monaten
Hi Carla, Thanks for the great review - we're glad to hear you're loving Vetstoria! Thanks, Team Vetstoria
Does what it says on the tin
Kommentare: Reasonable, I guess it's a necassesity in todays world.
Vorteile:
Allows clients to make appts on line at home
Nachteile:
Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin
Antwort von Vetstoria
vor 5 Monaten
Hi Chris - thanks for the review! Your feedback has been passed onto the team. Thanks Team Vetstoria
Vetstoria Review
Kommentare: Great demo, easy onboarding and set up process!
Vorteile:
Vetstoria works in real time with my practice management software. Client's are booking their own appointments within our scheduling guidelines.
Nachteile:
I have no cons at this time, all of my questions have been answered.
Antwort von Vetstoria
vor 3 Monaten
Hi Shere, thanks so much for taking the time to leave us a review. We're so glad to hear you're enjoying our product and easy onboarding process! Thanks, Team Vetstoria
Very User Friendly!
Vorteile:
Vetstoria is user friendly and integrates with your PMS software :)
Nachteile:
There is nothing I dislike at this time, it has a lot of settings to customize it to your hospital!
Antwort von Vetstoria
vor 3 Monaten
Hi Kelsey, Thanks for the great review, we're glad you're enjoying Vetstoria! Thanks, Vetstoria Team
Vetstoria-Amazing!
Kommentare: Fantastic! From the demo to onboarding this has been a great experience.
Vorteile:
The ease of use. Doesn't seem to fussy. Looks nice as well.
Nachteile:
I haven't found anything yet that I do not like.
Antwort von Vetstoria
vor 2 Monaten
Thanks so much for the lovely review Tiffany, we're so glad you're enjoying Vetstoria! Thanks, Team Vetstoria
Washington DC veterinary manager reviews Vetstoria
Kommentare: Very happy with this product overall
Vorteile:
It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff.
Nachteile:
I wish the new client form was customizable. The analytics could be stronger.
Thank you VetStoria
Vorteile:
The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.
Nachteile:
I don't like that this survey REQUIRES me to answer this question when I have done nothing but praise this product.
Antwort von Vetstoria
letztes Jahr
Hi Todd - Thanks for the lovely review! We're so glad to hear that you're enjoying Vetstoria and finding a reduction in inbound calls. It's great that the CSR team are noticing the difference too! Thanks again for the review, Team Vetstoria
Vetstoria saves time and money!
Kommentare: We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service.
Vorteile:
The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients.
Nachteile:
We have not had any issues or concerns with Vetstoria.
Antwort von Vetstoria
vor 2 Jahren
Hi Bridget, thanks for the great review and for supporting Vetstoria for nearly two years! We're glad you're enjoying the product and our customer support team were very pleased to see your review. Thanks Team Vetstoria
The best online appointment scheduler
Vorteile:
Very easy to navigate and several ways to ask for help if needed.
Nachteile:
All is great! No issues or concerns at this time.
Antwort von Vetstoria
letztes Jahr
Hi Tiffany, the team were very happy to receive your review - we're so pleased to hear that you think Vetstoria is the best online scheduler our there! If you ever need anything our team are always on hand to support you. Many thanks Team Vetstoria
Good system
Kommentare:
good product - easy to use - once platform
Integrated well
Vorteile:
good clear system - simple set up Online booking options are clear
Nachteile:
no communication function as a vet its noice to be able to communicate with pet owners
Antwort von Vetstoria
letztes Jahr
Hi Michael, thanks for the great review! We're glad that Vetstoria is working so well for you. Thanks, Team Vetstoria
Easy onboarding process
Vorteile:
Easy onboarding, very helpful staff. The process was made easy
Nachteile:
None I can think of so far.
Antwort von Vetstoria
letztes Jahr
Hi Mayuri - thank you so much for the great review, we're glad you enjoyed our easy onboarding process and are up and running with Vetstoria! Thanks, Team Vetstoria
Great Experience
Kommentare: Really impressed with the system and the integration with our practice management system
Vorteile:
Easy to use, easy to navigate around the website. easy for clients
Nachteile:
Nothing to add here happy with everything
Antwort von Vetstoria
vor 2 Jahren
Hi Emily - thanks for the fantastic review, we're glad to hear that you're enjoying Vetstoria! If you ever need a hand with anything, please don't hesitate to reach out and our customer support team are on hand and happy to assist! Many thanks Vetstoria Team
Practice Manager
Kommentare: I love that it is user friendly
Vorteile:
That clients can schedule after hours when office is closed or on weekends .
Nachteile:
So far haven’t found anything to dislike
Antwort von Vetstoria
vor 2 Jahren
Thanks so much for the lovely review Jasmine! We are glad to hear you are enjoying Vetstoria. If you ever need any assistance, please don't hesitate to reach out. Team Vetstoria
Vetstoria is an exciting program!
Kommentare: Everyone that I spoke to was extremely helpful and informative and we are looking forward to implementing the program.
Vorteile:
We are getting ready to go live with Vetstoria, so I don't have any experince with it as yet, other than the learning process. I like the fact that our clients will be able to schedule their appointments for their pets at their leisure, even when we are closed. This will save us so much time on the telephone, enabling us to take more calls that we might not be able to get to.
Nachteile:
I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. I would much rather have had, 1 very long call over the course of a day to get it going.
Antwort von Vetstoria
vor 2 Jahren
Hi Lisa, thanks for the great review, and feedback! The team were happy to read your review and we are pleased to report that we are now starting our new onboarding journey - ensuring a faster setup process for our clients! We look forward to seeing what your clinic achieves with Vetstoria, and once you're up and running for a while we'd love to hear your thoughts on the 'Value for Money' criteria too. If you ever need any assistance please don't hesitate to reach out. Many thanks Vetstoria Team
New to Vetstoria, looks good so far
Kommentare: so far so good, hoping for a successful launch
Vorteile:
Easy to use, integrates with Merlin, Real time appoinment booking
Nachteile:
so far havent found anything that causes a problem
Antwort von Vetstoria
vor 2 Jahren
Hi Matthew - thanks for the review! We can't wait to see what you achieve with Vetstoria. Many thanks Vetstoria Team
Comprehensive online booking platform that fully integrates with RX Works.
Vorteile:
The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients. It's able to be fully customised, allowing us to have 100% control over what appointments are available when, with which vet and for what animal. The customer service and technical support has also been 1st class, with any and all issues promptly resolved, along with many suggestions and support on how to maximise the software 100%.
Nachteile:
For future upgrades it would be highly beneficial for the software to have the ability to automatically update the client and patient info in RX Works, along with further increasing the compatibility of the two platforms to interact with each other more seamlessly.
Vetstoria is a Great help to Reception Team
Kommentare: Everybody that I have spoken with has been truly pleasant and always makes sure my questions are answered before finishing a phone call or email chain.
Vorteile:
The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.
Nachteile:
Would like to see a feature added to Facebook as a Book Now option.
Great platform for a rapidly expanding, multi-location practice
Kommentare: Online booking is incredibly easy and user intuitive. No problems at all from our clients. We've had roughly 200 online appointment bookings in the past month.
Vorteile:
- Pricing structure is perfect. ROI in one day, easy. - Onboard process was thorough and informative (not super quick, but for good reason). - The team have been excellent communicators and provide great customer service. - Swift and thorough responses to any questions - Seamless widget and great user experience - Very customizable; many of the concerns my DVMs and receptionists had with online booking were addressed through settings. - Minimal staff training required (I have access to the VetStoria dashboard, and my reception team just works through Vetter per usual.)
Nachteile:
New clients booking online require a follow-up phonecall or email in order for us to obtain additional pertinent information or know where to call for previous records. This can become an inefficiency and time-suck for receptionists if you have a great deal of new clients booking online (we're growing rapidly - 400 new clients a month overall with 90 of these new clients booking online in the past month). This is truly my only perceived con. I have been discussing this with VetStoria and will update this review if they build out a feature to solve this problem.