Zoho Billing

Everything you need to bill consistently

Kommentare: This is a great tool for payment processing specially when integrated with other Zoho relevant tools

Vorteile:

Zoho Subscriptions takes care of every step of the payment process. After its setup, the process is smooth and simple for every new customer yhat signs up

Nachteile:

The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer

Secure, reliable and easy way to charge subscription

Kommentare: Overall i am happy with the secure environment which Zoho subscription has provided, we have tried to make this application but then decided to go with Zoho

Vorteile:

Easy navigation, support documents, and support team is very helpful. As usual a product from Zoho family is awesome.

Nachteile:

Option to charge from estimate is not available, in India specially we are charging customers from invoice after GST regulations, to avoid GST payment before receiving payment, i would request Zoho subscription to allow this.

Great Potential but a Few Key Failures

Kommentare: We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.

Vorteile:

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Nachteile:

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

Great way to keep track of subscription purchases

Kommentare: I'm not sure what we would do without Zoho Subscriptions. It has taken us from spreadsheets and manual invoicing to an automated process. This has saved us hours of manual labor. I love how we can keep track of our clients and quickly issue refunds if needed.

Vorteile:

I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.

Nachteile:

Didn't have any cons. Great program to use.

Good for Scaling

Kommentare: We needed to have one recurring invoice for partners that have multiple clients and subscriptions. And ZohoSubs was a great solution.

Vorteile:

Integrations with Payments is very seamless. Setting up WebForms to create subscriptions is fairly easy.

Nachteile:

Integration with ZohoCRM is not as seamless as hoped.

Great API and Support

Kommentare: I spent several weeks looking for the right subscription management platform for FilterSnap. There were e-commerce platforms for selling physical products, and subscription platforms for selling virtual subscriptions (gym membership, software license, etc), but nothing that seemed to be able to to sell a subscription to a physical product. Then I found ZOHO Subscriptions. While it was not a perfect fit right out of the box, I was able to use their APIs to build exactly what I needed. Now I am able to concentrate on building my business rather then worrying about by billing platform.

Vorteile:

1. Robust and fully-featured API 2. Support team is responsive, and goes the extra mile to help you 3. Pricing model is great for the startup and beyond

Nachteile:

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process. 2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

Saves a lot of time!

Kommentare: Saves us a lot of time.

Vorteile:

Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.

Nachteile:

It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.

Makes my monthly billing easy

Kommentare: Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly invoices. We send payment reminders 5 days before the end of the month. The invoicing app only allowed me to set a date we want reminders sent. So if the month had 30 days (or less), the reminder was one day off. Subscriptions sends reminders 5 days before the end of the month no matter how many days are in a month. This is just one of the many great things about Zoho Subscriptions.

Vorteile:

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

Nachteile:

There is not enough options or flexibility for hosted pages.

Great product to mange your recurring billing!

Kommentare: I've been using Zoho Subscriptions for over 5 months. I was looking for something to replace an outdated and hard to mange system. With Zoho, we are able to manage all aspects of our product's subscription services all in one elegantly designed place. The system is very intuitive and lends itself to naturally to easy customer management. I'd highly recommend it.

Vorteile:

There is a great product dev team behind this product that is eager to get any issue resolved in a proactive manor. If you find an issue, they are sure to help you find a solution.

Nachteile:

It's is tied to Zoho Books. It would be nice if it integrated into other accounting platforms such as Xero or Quickbooks, especially in the US. Reports could be a little more robust.

Good billing solution for a SaaS company

Vorteile:

Easy to setup, good product pricing features

Nachteile:

Would be nice to have a website embed feature.

Love subscriptions

Vorteile:

The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions

Nachteile:

I wish subscriptions had a more options of what date the recurring charges would apply. Other than that, no other complaints

Easy and efficient

Kommentare: We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.

Vorteile:

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Nachteile:

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

Zoho Subscriptions hits the sweet spot!

Vorteile:

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Nachteile:

Lack of a direct Quickbooks integration.

Executive Director

Kommentare: Overall, a positive experience in respect to CRM manangement

Vorteile:

-extremely powerful -subscription renewal an excellent feature

Nachteile:

-lag between CRM syncing with subscription -problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward -cannot change change on 2nd tier subscriptions automatically -updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

An excellent, automated software with great customer service

Vorteile:

It's automated and super customizable. Any questions are always answered promptly by the customer service team

Nachteile:

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

Great value!

Kommentare: It's been great!

Vorteile:

Was much better than Chargify or Recurly, as there was no % taken from the subcription.

Nachteile:

The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form

Review

Vorteile:

Easy recharge, integrations, automation, and communication

Nachteile:

glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte

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Kommentare: Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts.

Vorteile:

It is user friendly and could take care of the invoicing needs in my organization.

Nachteile:

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

Good

Vorteile:

Easy to use and add new subscription, mobile apps is cool

Nachteile:

Less flexible in terms of modifying subscription

Good solution for SAAS business model

Vorteile:

Good support Good software integrated with other payment system like Gocardless, Stripe, etc. Full solution with their Zoho CRM

Nachteile:

More detailed dashboard with more stats.

Easy to use, affordable, handles recurring charges like a champ

Vorteile:

We had a short list of needs: easy to use for non-technical folks, affordable, and able to handle recurring charges. Zoho fits all three, and everyone on the team finds it easy to use.

Nachteile:

This isn't a valid complaint, but the UI is a tiny bit dated. But the software works, and I don't particularly care that it looks like 2016 software and not 2019 software. When I say "a little bit dated" i mean a little bit. Literally, no one should care about this.

Excellent service for tracking subscriptions

Vorteile:

I recommend this wonderful tool, which saves me a tremendous amount of time and has become an indispensable assistant. He will automatically track who subscribed to the newsletter, and who, on the contrary, unsubscribed.

Nachteile:

Strongly lacks the normal support of the Russian language. If the developers came to our market, it was worth taking care of it.

zoho subscriptions is awesome!

Vorteile:

easy to use, does what it says , solid and reliable!

Nachteile:

not being able to have the same email be allowed to have access to multiple portals

Very useful, easy to integrate and over all very satisfied

Kommentare: makes my work a whole lot easier and saves time

Vorteile:

The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.

Nachteile:

Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.

Very good, it does what it needs to do without being a hassle. From time to time it bugs.

Vorteile:

It does what it needs to do without being a hassle, although it will bug from time to time. The interface is friendly and quite easy to use. We use this internally for recurring subscriptions and so far, no major issues have been brought up.

Nachteile:

Whenever we run into an issue, we contact their support team and the responses are great. The issue is that they take time (which to a certain extent is understandable) to answer. I believe that this is due to Zoho themselves and not this exact software.