OurRecords

a great option for supplier document review/approval/update

Vorteile:

As a document database system, OurRecords provide you flexible design options. also, the collected resources are visualized with 3rd party appreciation (MS Power BI) to overseeing the progress and current status. For the supplier communication, We can use the tailored email by you as requesting organization, this actually helps to encourage the participation of suppliers. Your rep also has a strong knowledge of database systems, not a usual salesperson. they will work for modification of your system by themselves.

Nachteile:

The system is still in progress. However, this is also a good point. they reflect your suggestions of improvement right away.

OurRecords New Database

Kommentare: There was some kinks in it at first, but once I understood the system and our IT trainer walked us through the process patiently several times it's been Awesome!! The OurRecords support team is very helpful and is always there to help and support our providers when needed.

Vorteile:

It's very user friendly and easy to navigate once you get the hang of what your doing. It alerts us when the provider has updated documents in the database.

Nachteile:

The ability to mirror the provider would be nice that would help us to see what they are doing when they have trouble deleting and uploading data.

Record Review

Kommentare: Overall the set up was the most time-consuming process, after that it does get a little easier. Would have liked more training offered for team members who are not as savvy with new software. A downside is that some of our vendors refuse to self-manage and can be double work requesting information and then having to upload and double check all auto-field info is correct.

Vorteile:

Inbox reminders to perform credential reviews on items that have been submitted

Nachteile:

Set up for small teams with many vendors can be a pain-staking task

Outstanding customer service! This product quickly cut the time from three employees to less than 1

Kommentare: We were able to deploy a national solution for our vendor management and regulatory compliance. All paper files and excel sheets were removed instantly. Setup and support were easily done and deployed across multiple national regions. Very cost effective option that saved hours of manpower and continues to save time by monitoring compliance documents. Very well architected to meet a variety of needs and offer solutions to unique needs. It also presents a very professional front for our organization to our trade partners.

Vorteile:

The ease of use for not only the company user but the public user as well. Users have picked up the use with very little to almost no follow up support needs. The architecture of the system has made its use very flexible in meeting unique or alternative uses for the software. The company has also responded quickly to resolve any issues and releases frequent enhancements that listened to customer feedback.

Nachteile:

That more companies are not using it yet! The ability to share our networks and the ultimate vendor being able to share documents across companies is outstanding.

Rapid Customer Service

Vorteile:

Easy to use product, very helpful and fast responding rep we have

Nachteile:

I would suggest the improvement of archiving docs organization