Wer nutzt diese Software?

Web-based and on-premise desktop client application that help businesses of all sizes manage diverse communications including conducting video calls, launching web conferences, and more.

Durchschnittliche Bewertung

20 Bewertungen
  • Gesamt 3.8 / 5
  • Benutzerfreundlichkeit 3.8 / 5
  • Kundenservice 3.7 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3.2 / 5

Produktinformationen

  • Preisinformationen Contact Zultys for pricing details.
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Zultys
  • http://www.zultys.com

Über MXIE

Ideal for businesses in retail, healthcare & more, it is a desktop client tool that helps users operate various communication functions, that includes sending emails, controlling phone calls, conducting audio/video calls and launching web conferences.

MXIE Funktionen

  • Anrufaufzeichnung
  • Anrufer-Identifikation
  • Anrufprotokoll
  • Audio / Video-Konferenzen
  • Chat / Messaging
  • Fax-Management
  • Kontaktmanagement
  • Umleitung der Anrufe
  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Prädiktive Wähler
  • Telemarketing-Management
  • VoIP (IP-Telefonie)

Die hilfreichsten Reviews für MXIE

Expensive!

Bewertet am 2.4.2018
Verifizierter Rezensent
Licensed Professional Counselor - Licensed Marriage & Family Therapist
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Vorteile: Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Nachteile: Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

If you want high quality outgoing messages, or to add your own custom messages, look elsewhere

Bewertet am 30.11.2019
Steve R.
Voiceover Artist/Producer
Rundfunkmedien, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: ...To continue the "cons" comments, if the company makes it SO difficult to find out the most basic information, I can only wonder what a nightmare it might be if you have a legitimate technical problem... Cannot recommend...

Vorteile: I am not an active user of this product, so cannot comment on any pros.

Nachteile: As an outside "value-added" provider of high quality custom voicemail messages, I was EXTREMELY disappointed with the fact that Zultys refused to provide me with even the most basic information regarding which file formats were supported by their system (MXIE) so that I could provide my clients (the users of the product) with the very best possible quality recordings. They claimed that all "customer support" had to go through their "channel providers." These are the people my clients would call if they were having a technical problem with their system (they weren't). They also asked me for identifying information regarding the client's name, which I would not give them out of respect for my client's privacy. I tried to explain that none of this was necessary, nor would I bother my clients with issues they didn't need to be dealing with (that was my job). In fact, I already knew the basic file requirements but wanted to make sure I was providing the very best possible quality audio to my clients. Zultys would not budge, despite the fact that sharing this information would only enhance their customers' experiences (and it's not the sort of stuff that anybody would call "trade secrets"). If this is the kind of customer service experience that you want to get stuck with, you have been warned... If I were considering buying a voicemail system for my company, the very first thing I would want to know is whether I could easily add high quality custom recordings ... nope!

MXIE Review

Bewertet am 7.11.2019
Leonard B.
Service Support Specialist
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Over the experience was average, nothing too difficult, nothing super amazing.

Vorteile: Setting up various queues was very easy to do, the entire setup portion is very user friendly.

Nachteile: Reporting was very lacking and difficult to work in

Good Network Phone Tool but with Complications

Bewertet am 30.4.2018
Verifizierter Rezensent
Associate
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Vorteile: It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Nachteile: Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

Mxie User

Bewertet am 4.12.2018
Charon D.
Senior Project Accountant
Umweltdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have had frustrations but think that there are more capabilities. The interface looks as though there is a lot of functions but it doesn't seem accessible to the general user as it should.

Vorteile: I like that you can access your phone via the computer. Messages are e-mailed to you. That you can reroute calls, binding for front desk coverage all from the computer.

Nachteile: It is not user friendly. Even when you poke around to figure things out it is not right in front of you or easy to find. You have to know the system almost in and out.

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