UltraLinq

Kommentare: Good product, but terrible support!!!

Vorteile: It functions very well... East for the physician to read from... Interfaces well with HMR (Epic). Display resolution is good.

Nachteile: Can never get support on the phone.... Waiting 2 to 3 days to finally speak to a technician and then the person is not knowledgeable to fix the problem. They need to pass it on to the next level which usually take another day or two. In the meantime, the patients study is waiting to be read.

Vorteile: The product allows cloud-based storage of ultrasound images, measurements, and reporting in an excellent browser-based system accessible from any computer or tablet. Set-up is easy, customizing reports and transfers with cooperation of the support staff was efficient and smooth, and it worked seamlessly with all our ultrasound systems and all our clinic sites. The set-up fee was a steal in this market, and the per-exam storage/transfer fee very reasonable, especially for a small to medium-sized organization. It also is an AthenaHealth partner, so integration and mapping of exams, images, and reports with AthenaHealth cloud systems was terrific.

Nachteile: The company has excellent templates for common studies and applications (especially vascular), but there were a few initial issues with mapping DICOM data across the network from the machine to UltraLinq's field patterns, and it took a while to get our boilerplate and interface straightened out. There also were a few hiccups sorting out Athena's info mapping with UltraLinq, but in the end things worked out smoothly and reliably. Support response often varies, sometimes with a little delay.