Wer nutzt diese Software?

Rivews is a healthcare survey solution tailored for a wide spectrum of healthcare facilities and practices from urgent care centers, to dental practices, etc.

Durchschnittliche Bewertung

5 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis 225,00 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Rivews
  • https://www.rivews.com
  • Gegründet 2016

Über Rivews

Rivews is a new generation patient satisfaction and online reputation management solution.

Enabling facilities to collect patient feedback and transform brand reputation by: Collecting 100s of reviews online to become the highest ranked facility in the city across Google, Facebook, etc.; improving patient retention rates by Identifying every single patient that has a negative experience to improve customer retention and Identifying patient satisfaction trends to understand quality of care.

Rivews Funktionen

  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden

Die hilfreichsten Reviews für Rivews

Fantastic service, amazing team

Bewertet am 27.4.2017
Nick S.
Practice Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This has been a tremendous service our clinic has used to market and promote our urgent care. Yasir and his team have gone out of their way time and time again to help our team fully utilize the analytical tools made available to us through their website. Rivews has supplied us with the ability to collect a reliable and complete patient feedback data set. With Rivews, every patient has an opportunity to provide their feedback in a comfortable matter by not having to supply it directly to an employee in the facility. I highly recommend Rivews to other companies looking to better their reputation online and for those looking to easily acquire and analyze accurate patient feedback data.

Vorteile: Ease of use and the software team's ability to tweak the analytical tools to better serve our reporting needs. Early on we liked that we were able to adjust the content of the text the patient received.

Nachteile: I thoroughly enjoyed each feature the software provided. The few cons I had with the analytical tools were quickly adjusted to meet our needs. No cons at this time.

Antwort des Softwareanbieters

von Rivews an 27.4.2017

Thank you, Nick. We genuinely appreciate your feedback! :)

Regards,
Rivews Team

Successful in improving our Google ratings across all our sites.

Bewertet am 10.4.2018
James J.
Director of Engagement
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Rivews has been a successful campaign for our organization and has boosted our google ratings to over a 4 at all four of our locations. Before Rivews, we were at a 3.5 average across all four sites. Rivews also notifies us of low scores which allows us to perform service recovery. This is a great tool to evaluate the customers experience. We find that customers are comfortable voicing their concerns through Rivews, which allows us to understand their experience better. Within less than 90 minutes, the patient receives a text to rate their experience. We are extremely happy that Rivews asks the customer to post their positive review on Google. This is why our ratings have improved significantly. Cost is reasonable and results are proven. If you are looking to boost your presence on Google, Rivews in the one to use.

Nachteile: I do not have any cons in regards to this product. We have had nothing but success so far with this product and we enjoy being a part of Rivews.

Review for Rivews

Bewertet am 25.4.2017
Katherine B.
Regional Assistant Office Manager
Gesundheit, Wellness & Fitness, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Rivews is an easy to use application that I have recently started using and I am already starting to see results. The customer service is great and I am looking forward to developing our online presence with them.

Vorteile: Easy to use and effective

Nachteile: I have not found any cons to this application thus far

Antwort des Softwareanbieters

von Rivews an 25.4.2017

Thank you, Katherine!

Regards,
Rivews Team

Rivews - Try It!

Bewertet am 25.4.2017
Carole F.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Rivews is a fantastic tool for our Urgent Care Centers to maximize the number of reviews we get while minimizing the efforts for our staff to obtain them! As a practice manager of 30 years I have never had a survey platform produce this kind of result in such a short time. A GREAT number of our new patients expressed they tried us based on our terrific and frequent reviews. It's also been very empowering to the staff to hear such great feedback from our patients.

Antwort des Softwareanbieters

von Rivews an 25.4.2017

Thank you Carole!

We appreciate your feedback as its been essential to our growth :)

Cheers,
Rivews Team

Collecting reviews and patient engagement made easy

Bewertet am 19.3.2019
Paul C.
MD
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy engagement with patients after surgery

Nachteile: No complaints thus far and happy with the easier engagement with patients and obtaining feedback.

Lies weitere Bewertungen