Durchschnittliche Bewertung8 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis $15/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Angaben zum Hersteller
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
- Gesellschaftliche Anerkennung
- Nachverfolgung von Ranglisten / Aktivität
- Verwaltung von Erwähnungen (online, in soz. Netzwerken)
Die hilfreichsten Reviews für Hively
Bewertet am 9.11.2017
When it comes to receiving feedback on customer service, Hively, is for sure the go to. It helps provide a very accurate reflection of an organization's customer service based on the feedback received from its users.
Vorteile: It is great to know how your contractors feel about you and the areas, for which one needs to continue to be strong on and areas, were improvement is needed. Overall, it is a very solid and necessary program. Everything about the product is very solid. It is very user friendly and very easy to use. Data received from the program can directly be applied to improve and/or maintain customer service
Bewertet am 25.4.2018
Easy to use and provides decent feedback
Vorteile: The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.
Nachteile: It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.