Zingle

Zingle

von Zingle

Wer nutzt diese Software?

Zingle provides unprecedented connection with guests, members and customers for SMBs and enterprise companies across industries including hospitality, food and beverage, health, fitness and retail.

Durchschnittliche Bewertung

112 Bewertungen
  • Gesamt 4.6/5
  • Benutzerfreundlichkeit 4.6/5
  • Kundenservice 4.7/5
  • Funktionen 4.5/5
  • Preis-Leistungs-Verhältnis 4.6/5

Produktinformationen

  • Startpreis 179,00 $/Monat
  • Preisinformationen Contact Zingle for pricing.
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung Online

Angaben zum Hersteller

  • Zingle
  • https://www.zingle.me
  • Gegründet 2009

Über Zingle

Zingles guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data & two-way messaging to create meaningful interactions throughout the entire customer journey.

Hotels use Zingle to serve guests faster, optimize tedious processes, improve guest satisfaction, drive better reviews & more. Our mission is to make the experience of being a guest effortless.

Zingle Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
  • Chatbot
  • Email-Automatisierung
  • Gruppen-Messenger
  • Human Handover
  • Lead-Distribution
  • Lead-Qualifizierung
  • Mobiles Nachrichtensenden
  • Multi-Channel-Kommunikation
  • Produktempfehlungen
  • Segmentierung der Audienz
  • Terminplanung
  • Video-Chat
  • CRM
  • Catering
  • Einzelne Immobilie
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Berichterstattung / Analyse
  • Geplanter Nachrichtenversand
  • Kontaktmanagement
  • Kurzwahlnummern
  • MMS
  • Massen-SMS
  • Mobile Coupons
  • Mobile Keywords
  • Nachrichten-Personalisierung
  • Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
  • Umfragen/Abstimmungen
  • Zwei-Wege-Messaging

Die hilfreichsten Reviews für Zingle

Best B2C communication platform available

Bewertet am 12.2.2019
Heather A.
Chief Operating Officer
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

Vorteile: Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

Nachteile: We would like to see improvements with the exportable reports from the provided analytics.

Great text messaging Application!

Bewertet am 1.4.2019
Roland I.
Instant Service Manager
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: From a guest experience and satisfaction standpoint, Zingle has helped increase our overall satisfaction
scores with our guests. Our guests really appreciate being able to use this service and even communicate with us after they have departed. What makes me happy the most is the fact that guests actually write about it on TripAdvisor, which shows that when we take care of our guests, they do notice it.

Vorteile: Utilizing a product like Zingle provides our guests the convenience they need when it
comes to requesting things they need without waiting on the phone or in line, which saves both our
staff and guests time. Also, Zingle’s instant translation feature enables our staff to respond to international guests where English is not their first language. If a guest texts us in Spanish, our staff sees it in English, and vice versa, which is great because we can communicate with guests in any language they choose. Zingle integrated our Oracle Opera PMS and our ticketing system Amadeus HotSOS into
Zingle. The integration provided us with guest data and streamlined processes that enable us to provide a
quicker and more efficient service. Zingle saves our front desk from having to write down every guest request, and then input it into the ticketing system, all requests are taken care of with Zingle. When our guest sends a text message request via Zingle, the message gets automatically sent to the right department and the HotSOS service ticket is created seamlessly.

Nachteile: Love the software! It is extremely friendly!

zingle your way to success

Bewertet am 7.5.2019
Micael J.
Hotel Manager/Contact Center Manager
Gastgewerbe, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have reduced the number of calls on the phone to our contact center which improves our overall efficiency and increases the ability for us to handle more contacts serving more of our guests and reducing the time they take to see their answers. internally, the process is simple and faster than our previous systems for communicating and replying to guests. We no longer need to put people on hold or call them back to answer questions so they can do business with us.

Vorteile: The User-friendliness. I have 24 people in the Contact Center who are responsible for all guest text communications, different system actions, like HotSOS for service orders, etc. Training for the entire team was about 10 minutes and they were up to speed.

Nachteile: Honestly, nothing. The set-up, the implementation, the software, an most of all the customer support has all be superb.

Single is very helpful in my daily work but can be very frustrating to use at times.

Bewertet am 7.2.2018
Verifizierter Rezensent
Leasing Professional
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis

Vorteile: Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Nachteile: Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Amazing Product - Perfect For Our Property

Bewertet am 12.2.2019
Jenna S.
PM Operations Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Amazing, very helpful, and a great new-age way to give our guests the best service.

Vorteile: We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

Nachteile: We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

Lies weitere Bewertungen