HENO

Kommentare: Heno has been the best EMR system we have used. I do all the hiring and training in our busy outpatient PT practice with 40 + new patient evaluations per a week. So being able to have a program that is super easy to use and quick to train someone was ideal. Having everything all in one place doesn't just make my life easier it makes my staff be more efficient and cuts monthly costs down. Heno has scheduling, billing, faxing, documentation, marketing, reporting, patient online portal (they can schedule, make payment), email/phone/text appointment reminders, General Store (for wellness and or self pay items that is seperate from the insurance billing), along with graphs to see how many physician referrals you get per week/month/year.

Vorteile: Ease of use - my staff have been able to learn Heno in the matter of minutes. Quickly schedule an appointment with 1 click and name search , check eligibility, collect copays, Auto Posting for electronic payments, instant messaging to contact staff in other locations, faxing, daily reporting to show the office productivity (cancel, no show %, amount collected cash/credit/check along with the full outcome how much money we made). This is the most adaptable software we have used where you can customize it to meet your needs and help streamline your staff process and save time to create a better patient experience.

Nachteile: I don't have any cons but I will say the software team is always implementing new/updating options to make it even easier to use and navigate and help streamline my practice.

Kommentare: Heno has been an amazing software and EMR system to work with. Their customer service is top notch and their responsiveness to questions and issues has also been superb. The system is easily customizable to your individual practice needs. The billing portion has been excellent and has decreased my need for a biller by saving me over 30 labor hours per week. This has allowed my staff to focus on other issues and be more productive and has allowed me to lower my labor costs. This system has provided an End to end a solution for my physical therapy practice scheduling, documentation, and billing. Excellent system!

Vorteile: I have been really impressed with the overall functionality of this software and how well it has integrated with my practice. I have looked at other EMR’s and Heno has hands-down been the best. It is easy to use and quick to implement. I found that my staff picked up the use very well. I really like how well the support has been from Heno. You are able to customize it to your individual practice needs very easily and the support team has always been responsive to questions and issues with in 24 hours. I would highly recommend this software for any physical therapy practice.

Nachteile: There really isn’t anything that I liked least about this software. The only issue I found was during the on boarding of the software, the training was a little hard to follow at first. But the support team did a fantastic job of helping me through this .

Kommentare: Check out a demo and see for yourself.

Vorteile: 1 login for everything you need to access to run your business, causing ease of use and better overall employee utilization and less room for data entry issues, etc. Built on a platform that far exceeds the competition - no blackout hours/days...like many have recently experienced with WebPT and Clinicient. The entire flow of the system makes sense and is easy and thorough for all members of the staff.
Amazing customer support if you get stuck...available easily through email, phone or they even have plenty of resources to figure it out on your own if you're that type of person.

Nachteile: Switching to a new software always presents a learning curve, but the support team holds your hand the whole way until you and your team are entirely comfortable.

Kommentare: Overall, a very robust and user-interface friendly EMR for medium to larger Physical Therapy practices, particularly if they offer additional wellness services. Considering that, I strongly recommend it to the right practice.

Vorteile: The all-encompassing structure of HENO allows our Physical Therapy, Aquatics, Fitness, & Wellness practitioners to enter & track clients, manage their attendance & payments, and even marketing. They have AMAZING customer service too! Plus the husband & wife team owners / founders are intimately involved and using it every day in their clinics...not to mention they're just nice people!

Nachteile: Billing, for sure. This is the 3rd EMR we've used and the processes and steps to complete fairly routine, basic tasks take more steps and more time than any of the others did. BUT support has been great in TRYING to help us find solutions, but unfortunately their most common response to our inquiries is, "Well, the system just doesn't do that..." I will say that they are VERY receptive to feedback and making updates and changes reflecting user input.

Kommentare: OptimaLivings overall experience with HENO has been SATISFACTORY! They will bend over backwards to help your practice run as smoothly as possible. They even provide routine meetings to go over statistics and questions and to make sure your clinic is reaching its fullest potential.

Vorteile: HENO provides amazing scheduling abilities, informational data reports on anything you can think of, fast and efficient billing as well as amazing customer support for any questions you might encounter.

Nachteile: No cons. They are always improving their systems and doing updates to fix any issues that might arise.