HENO

EMR you actually want to use

Kommentare: Hino offers us time savings and various hacks through the documentation process. He has adapted and with each new rollout, we find another tool they’ve added that helps us save even more time.

Vorteile:

Heno is the simplest EMR we have used. It has increased our efficiency and frees up time every single day

Nachteile:

Opening multiple tabs for various patients through the day I forget which patient is in which tab.

It's a great system

Kommentare: The reps at HENO have been fabulous. Always get answers to questions within hours. They were SUPER helpful with a lot of hand holding during the set up/changing of the systems. It is very reasonably cost for everything you get. I would definitely recommend.

Vorteile:

It is all in one and multiple clinics can use it and home office has access to everything. We use it from patient initial contact, to scheduling, to therapy notes and billing, to superbills. Very easy to use.

Nachteile:

All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template.

Ease of Use

Kommentare: I have enjoyed it and am very found of it.

Vorteile:

I appreciate the look of how it is set up.

Nachteile:

There are some things I wish I could customize more fully, and wish I had a little more control over it all.

Do not trust this company.

Kommentare: Condescending. Terrible. Erroneous. Stay away from them. They may seem great until something happens, then you are at fault in their eyes.

Vorteile:

I don't have anything positive to say. I had a horrible experience, and I was only with them for a month. Stay clear of HENO.

Nachteile:

This company does not have your best interest in mind. They gave me a non-working fax number, then after I, myself, discovered the issue, they gave me a new fax number. But here's the kicker... they would not reimburse me for redoing my signs, postage, business cards, etc that had the wrong fax number on them. I had to pay all of that out of pocket to have it all redone. To add insult to injury, they also wouldn't let me out of my contract once I discovered the issue, even though I couldn't use their EMR for a full month because none of my faxes were coming in. I had no patient referrals, and HENO said it was because I was a new business. That's when I did some digging and found out the fax number they issued was incompatible. I had received many faxes from physicians for that month but couldn't access them. HENO made me pay them to get away from this terrible company. I will warn others to stay away from HENO if it's the last thing I do. As a start up business they instantly put me in the hole by about $1000 for their error.

So grateful for Heno

Vorteile:

I am so grateful for Heno. I hear a lot of complaints from people using other EMR systems who have to wait days or weeks for a customer support reply. With Heno, you can call or send in a ticket and they pick up the phone immediately or respond within the hour to the ticket. I find the support people amazing and they really care about resolving your question/issue. The system itself is also amazing. Writing notes is super quick and simple and the built-in HEP is awesome and time-saving. They are constantly adding new features too. They recently added the ability to track time in/time out on notes for specific payers (so we don't have todo it on all notes, but just for the one insurance company that requires it). We don't ever have any glitches or time when the system is down. I highly recommend Heno!

Nachteile:

The reports are sometimes challenging to use but that's probably because I haven't put in the effort to really learn how to use them well.

Thank you Heno. I love your product!

Kommentare: Excellent. I have been a therapist for 39 years and have been on paper charts. So to change this late in the game was scary. I was fairly convinced it would be painful but I liked the team right away and they really delivered for our clinic and I am seeing better reimbursement because the software is very organized and there are less errors and our biller is on top of any problem. Our documentation is much improved because of the prompting to do re evals and the ease of documentation.

Vorteile:

I love the way the software is set up. It takes time to learn the system but it is very comprehensive. The onboarding is excellent. The support is there. They guide you through the learning process . I went live with this software on June 1st. I thought it might take several months before I strarted seeing the money coming into my account. I started getting money in my account within the first month and was full speed by the second month. Our biller is excellent and always answers our questions within a few minutes to a day. I can sleep at night knowing I have better control over all aspects of my private practice.

Nachteile:

The first few weeks are a learning curve and initially you feel like you are learning a new language because in a sense you are. But it was worth the investment. The onboarding team is very helpful.

Great EMR for PT

Vorteile:

Billing software is easy to use and integrates into clearinghouse well with primary insurance. Billing time is quick and easy to track. Daily notes and HEP tracking is easy to track. Seamless carryover from evaluation to reassessments.

Nachteile:

Secondary insurance not populating in billing

No regrets!

Kommentare: Selecting an EMR is a high-stakes decision. I wanted to ensure that we had an integrated platform that my staff could learn quickly, would be easily integrated with billing services, and could grow with us for long-term use, but that wouldn't be cost-prohibitive for our non-profit. After utilizing the system for almost a year, I am thrilled that we decided to partner with HENO. Even though we are a small contract, I've never FELT like a small contract. We required substantial support initially, and the HENO staff was incredibly patient, thorough, and systematic. I have never had to wait for a HENO response for more than a few minutes. I would recommend HENO without reservation.

Vorteile:

I have many regrets in life and business but HENO is certainly not one of them. The comprehensive nature of this platform has streamlined our business and increased the efficiency of my team. It is built by and designed for therapists but continues to be customizable. Their experienced and friendly support team is eager to help.

Nachteile:

HENO was the first platform recommended by our billing agency. Initially, I thought HENO was too expensive for our small nonprofit. I spent countless hours researching other platforms. I discovered that many of the less expensive platforms had numerous additional fees for necessary services or required additional services, such as the clearing house. The bundled services of HENO actually left the final price quite competitive.

owner of clinic and establishing and using of Heno

Vorteile:

ease of use. Responsiveness of the staff when issues arise that get resolved quickly and always have f/u meetings to make sure I was satisfied

Nachteile:

There really isn't anything I can say I dislike about Heno

Useful and great customer service

Vorteile:

Customer service Scheduling patients Experience feature

Nachteile:

Tracking insurance Running reports- would like to run a productivity report

Great comprehensive system for PT

Vorteile:

Ease of use, comprehensive format for billing, scheduling, documentation, and analytics. Fast customer service for IT issues.

Nachteile:

Difficulty creating or editing templates. Lack of copy and paste feature for scheduling multiple appointments.

We are grateful to have [sensitive content hidden] as our account manager! She is our employee of the month because we couldn't do this without her!

Kommentare: We are glad we went with Heno! So far so good but above all else, having an actual person we can reach to problem solve or ask questions is truly why I have enjoyed Heno so much or even took the time to leave this review because I think excellent work deserves to be recognized! Truly, we appreciate the help so much. We feel supported and although I think we can be a burden, [sensitive content hidden] never makes us feel that way.

Vorteile:

automatic apt reminders, schedule, doc and billing all in one place

Nachteile:

pulling information over from eval for progress reports is an issue, carry over of information can be Difficult to locate

Happy and Satisfied

Kommentare: Very happy with the module. It is very user friendly and very rarely goes down. Maintenance seems to be done on the weekends so there is little to no disruption.

Vorteile:

Overall the navigation in Heno is pretty easy once you get acquainted with the system. It is mostly user friendly in comparison to other systems I have used in the past.

Nachteile:

Lots of clicking. When your in a case and you update something, primarily when your adding a new patient, every time you update it closes the case and you have to reopen. When you add info to the case description, you can't add info to the policy without updating which closes the case which you have to reopen. It's not a big deal, but there are a lot of clicking with Heno.

Beware.

Kommentare: If you are like me, you are trying to find a solution to an imperfect system, and thinking about taking a leap of faith and signing on to a platform that seems to offer everything you need. It doesn't. And when you realize it, and want to get out of the contract, you will find that this company will hold you responsible for the value of the whole 18-month contract, whether it bankrupts you or not. Not worth it. Please steer clear. I read similar reviews before I signed on and did not heed them. This company is a major lemon.

Vorteile:

Low price

Nachteile:

Predatory

Surge Mobile PT

Vorteile:

Email POC , intake, 2 way text and 2 way fax

Nachteile:

Filtering reports and not being able to integrate with other softwares

My experience with Heno

Vorteile:

I love how integrated the system is. I also recently added on RCM and I am astonished at the improvement in the rate of my payments and the attention paid to my AR. My business is more successful since switching to the Heno RCM!

Nachteile:

There are so many reports and ways to analyze metrics and data. It's a good problem, but it's overwhelming to try and understand how to target the appropriate metrics.

HENO for Mobile Physical Therapy

Vorteile:

Integrated billing and ease of use once it was all taught.

Nachteile:

Price but I understand why it’s higher in price.

So much more efficient

Kommentare: Excellent. It was a rough, rough transition, but my onboarding specialist [sensitive content hidden] is awesome, so patient & reassuring with our new system & our learning.

Vorteile:

It's so much more efficient. We were wasting so much time with redundant work. I literally have gotten hours of my life back.

Nachteile:

A little more clunky to get through training, with the training modules not in a clear order.

HENO is the market leader!!

Kommentare: Customer service is 2nd to no one with amazing communication starting from 1st demo to full clinic implementation.

Vorteile:

-EMR is by far the most profession-friendly platform on the market-amazing reporting capabilities-customer support whenever you need it -very affordable compared to competitors in the marketplace-HENO always willing to get better and listen to feedback

Nachteile:

Reports are plentiful but not easy to access until you understand Oracle reports

100% Satisfied with HENO

Kommentare: The support team is accessible and attentive and all questions are answered promptly. New enhancements and features are released every few months which are always beneficial. It has been a very positive experience working with the HENO team.

Vorteile:

HENO's product is comprehensive in addressing all EMR areas of our practice; it was easy to set up, implement and train and it is a pleasure to use it on a daily basis from both clinical and administrative roles.It is a very smart system and a one-stop host for all billing/payment information.

Nachteile:

There has been no disappointment with using HENO.

Enhanced Efficiency

Kommentare: Our experience with HENO has provided an overall sense of satisfaction and enhanced operational efficiency. The process flow has been well thought out. Tasks that previously involved multiple steps and manual interventions can be accomplished with a few clicks. This has been a time saver and has also minimized the risk of errors that often accompany manual processes.

Vorteile:

The reporting features have significantly elevated our operational efficiency and overall workflow. The customer support team deserves a mention too. Any time we've had questions or needed assistance, their responsiveness and willingness to help have been exceptional.

Nachteile:

The payment posting process isn't as user friendly as some other systems we've used.

Wanted to love it, left very disappointed

Kommentare: Unfortunately I did not have a good experience overall with HENO. I'm sure the EMR works for some people but it wasn't the right fit for our practice. The customer service, specifically their contract policy, is archaic. (and yes, I should have NOT signed the contract, so I will hold that responsiblity)

Vorteile:

The ability to manage your practice with one software was a huge pro for us, which is why we decided at the time to switch from WebPT to HENO. In some aspects, such as behaving like a CRM, with the ability to set reminders, it did accomplish this task fairly well.

Nachteile:

I worked with my biller for several weeks to try to work out the kinks in the billing software and clearinghouse, to no avail. Customer support was unavailable to work with us on this in a timely fashion, which ended up putting us in a significant cash-flow pinch. Additionally, upon using and attempting to learn HENO, I was underwhelmed by the UI/UX. It was very clunky and much of the language was in engineering-type language, making it more difficult than it needed to be when setting filters, or even figuring out where to upload and store certain documents and documentation. I ended up spending more time documenting than WebPT. I think the worst part about my experience was that we had only used the system for 2 months, were not satisfied with the product, and asked that the contract be voided, only to be met with "sorry you signed a contract." This was a two-year contract that we signed (in retrospect we absolutely should NOT have done this), and had already paid for the transfer of data from WebPT. I did not ask for a refund, only to be let out of the contract, however they held fast, and will not budge. I hate writing reviews like these, however, I believe it to be unreasonable to hold someone in a contract for 2 years after only 2 months have passed. This is a horrible business practice and I hope that the owners consider changing this. At this time I cannot recommend anyone use HENO, even if it's a good EMR, as the customer experience is severely lacking.

Heno - the ALL in ONE solution every therapy companies needs!

Kommentare: Heno has been the best EMR system we have used. I do all the hiring and training in our busy outpatient PT practice with 40 + new patient evaluations per a week. So being able to have a program that is super easy to use and quick to train someone was ideal. Having everything all in one place doesn't just make my life easier it makes my staff be more efficient and cuts monthly costs down. Heno has scheduling, billing, faxing, documentation, marketing, reporting, patient online portal (they can schedule, make payment), email/phone/text appointment reminders, General Store (for wellness and or self pay items that is seperate from the insurance billing), along with graphs to see how many physician referrals you get per week/month/year.

Vorteile:

Ease of use - my staff have been able to learn Heno in the matter of minutes. Quickly schedule an appointment with 1 click and name search , check eligibility, collect copays, Auto Posting for electronic payments, instant messaging to contact staff in other locations, faxing, daily reporting to show the office productivity (cancel, no show %, amount collected cash/credit/check along with the full outcome how much money we made). This is the most adaptable software we have used where you can customize it to meet your needs and help streamline your staff process and save time to create a better patient experience.

Nachteile:

I don't have any cons but I will say the software team is always implementing new/updating options to make it even easier to use and navigate and help streamline my practice.

Heno Review

Vorteile:

I want to acknowledge [SENSITIVE CONTENT] for his ability to organize and onboard my practice into the Heno system. He was always available to help me with technical issues and solutions with his professional and calm demeanor that provided reassurance and confidence that we were going to make this work. I also appreciated his patience with me when I had to close during the pandemic and his support. The scariest thing about making the transition into private practice was billing. Every organization I had worked for had a specific department that provided that service so I understood next to nothing about the process. [SENSITIVE CONTENT] was so amazing- she held my hand, educating me on every step of the process. She is so professional and has such an in-depth understanding about the billing ecosystem. This diligence on her part allows me to be able to focus on caring for my patients. If I had known it would be this easy I would have gone into private practice a long time ago. I also feel like she provides a high level of service and support even though I am a small practice.

Nachteile:

Any issues you can contact support and they get back to you very promptly. They are constantly adding new features and are responsive to any requests to modifications.

Heno Is awesome!

Kommentare: Heno has been an amazing software and EMR system to work with. Their customer service is top notch and their responsiveness to questions and issues has also been superb. The system is easily customizable to your individual practice needs. The billing portion has been excellent and has decreased my need for a biller by saving me over 30 labor hours per week. This has allowed my staff to focus on other issues and be more productive and has allowed me to lower my labor costs. This system has provided an End to end a solution for my physical therapy practice scheduling, documentation, and billing. Excellent system!

Vorteile:

I have been really impressed with the overall functionality of this software and how well it has integrated with my practice. I have looked at other EMR’s and Heno has hands-down been the best. It is easy to use and quick to implement. I found that my staff picked up the use very well. I really like how well the support has been from Heno. You are able to customize it to your individual practice needs very easily and the support team has always been responsive to questions and issues with in 24 hours. I would highly recommend this software for any physical therapy practice.

Nachteile:

There really isn’t anything that I liked least about this software. The only issue I found was during the on boarding of the software, the training was a little hard to follow at first. But the support team did a fantastic job of helping me through this .