Cetaris

Cetaris Fleet - Built from a Business Point of View

Kommentare: Our primary business goals was to transition our shop structure of a "break/fix" to a "preventative maintenance" organization. As a result of the Cetaris implementation we realized a 51% reduction in road failures and a 15% reduction in maintenance costs within the first 18 months.

Vorteile:

At its core, Cetaris Fleet is a product that was built from a business point of view. The underlying capabilities of the software helped change the way we think about our business. Not only does the software provide features that help automate preventative maintenance, repairs, parts, and warranty. It did it in a way that recognized our ultimate success was reliant on user adoption and our ability to show measurable return on each investment.

Nachteile:

We moved the company from a non-computerized show to a shop that was fully automated. It would have been helpful to have more of an "get started" version of the product that provided us a set of guidelines to get started with.

Long time user

Kommentare: Overall the experience has been excellent. Customer service is quick and responsive and goes beyond the call of duty when needed. The data from the system helps us track maintenance costs and equipment performance.

Vorteile:

Software is very detailed and gathers data down to the component level of the repair. Data is easy to retrieve and use by management and shop level personnel.

Nachteile:

Some screens are a little busy but that is to be expected for the level of detail that is collected

The best platform to maintain the software system and maintain the system economy .

Kommentare: This platform is a supportive during implementation and maintenance and management of different stages of costs.

Vorteile:

This overall platform helps in saving the major time in maintaining the cost and the system. The cost tracking and billing and the complete cost management can be done very easily in this particular tool.

Nachteile:

This platform need to be worked off-line and some of the screens will be delayed due to some network issues.

Warranty process has been made easy

Kommentare: One of the biggest issues we had hoped to solve with Cetaris was the ability to easily find, process and track warranty claims. Cetaris has made this possible. Warranty is automatically flagged in the system, and reporting is available to show pending and reimbursed warranty claims.

Vorteile:

Cetaris is very easy to navigate. You can have several different sections open at one time making it easy to jump from one thing to another. Cetaris has the ability to automatically flag warranty based upon warranty agreements and parts replacement warranties. The warranty is easily visible, and the process is easy to follow from creating and submitting the claim to processing the reimbursement.

Nachteile:

I would like to see a few more options available in the ability to modify claims once they've been submitted.

Great value over time

Vorteile:

In a year of using we saw huge returns from both a warranty reimbursement and a labor efficiency standpoint.

Nachteile:

You get what you put in. Implementation took a lot of effort. We had a great Implementation specialist who helped get us back on track