Intulse

Very responsive to requests. Has nearly all the features we could want.

Kommentare: The ability to work with multiple offices in multiple locations and excellent customer support.

Vorteile:

East of use. Dashboard is very handy, especially with multiple office locations in multiple states. The ability to integrate with our CRM, add notes, hot transfer calls to cell phones when on the way out, etc.

Nachteile:

I wish it had a video conference solution, drag-and-drop on fax feature, as well as a drag-and-drop transfer solution on the dashboard for calls.

Almost the whole enchilada!

Kommentare: The overall experience has been fantastic. I've had to have a bit of a difficult setup for our phones, because each employee has their quick keys setup depending on their position in the company and who they interact with the most. On top of that, we had a couple employees become remote - so we had to rearrange the extension numbers for a handful of the phones. It took a few times to get it right, but the Intulse team was great in helping get it all figured out and working. We also really like the special toggle button they gave our admin team for when we have to close for a day or afternoon. It lets us toggle on/off a special voicemail message that explains our temporary close for the day just the way my boss wants it.

Vorteile:

The dashboard that the company provides is great. I use it daily, and have introduced others in my company to it and they are beginning to use it all the time, too. I like the call feature that I can just copy a phone number from our CRM to the dashboard and hit call and the phone will automatically start calling the number. That's the big thing that has the other employees here using it besides the faxing from the dashboard. They made that real easy and the bookkeeper uses it all the time. Besides that, the app on the android is easy to use. We've implemented it with one of our remote employees, and we also wrote it into our emergency plan for use during times when we cannot get to our office due to some emergency.

Nachteile:

I was hoping the chrome extension would work already. I know I'm already used to copying and pasting from our CRM into the call box in the dashboard, but I was really hoping the "click to call" feature was working for our office because most of our professional staff does not use the dashboard, and that would help them immensely. But, you win some and lose some. The other thing is it'd be nice if I could manage the extension setup on the phones, but I'm alright with having to go to them all the time to update them.

We expected more and got less

Vorteile:

I like that we can get our calls anywhere and our clients can't tell the difference. We work from anywhere we have cell service. We can call clients without having our cell number show up on their phone since most people don't answer a call unless they know the number.

Nachteile:

We were told that the incoming calls would link directly into our client record in our CRM. That doesn't happen. Most times the incoming calls don't even show the callers name. The wireless headsets have been a problem for some of our users. They have replaced the headsets but issues still occur. Callers can't hear us or there is a big delay.

Helped cut down costs and saved time

Kommentare: I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.

Vorteile:

The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin. And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated. Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next.

Nachteile:

The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road.

Best for sales and customer relationships

Kommentare: Overall, besides the "look" of the software on the mobile app, the functionality is great. It's easy to use!

Vorteile:

I love that I can easily use my work phone when I am not in the office, and I can see the history of my calls with just a few clicks. Listening to voicemails is also very simple, and the email notification I receive is really helpful as a reminder to return calls.

Nachteile:

I think the speaker option on the phone and on desktop can be improved, sometimes I need to double tap the button or sometimes it wont be speaker at all. Also, the user interface on the mobile app I think could be improved to look modern and even more simplified.

Very happy

Kommentare: Intulse has been fantastic. Their staff has always been friendly & very professional. But, arguably more important, they've been incredibly competent. They do what they say they are going to do in the time frame they promise.

Vorteile:

Intulse has been one of the best tech related decisions we've ever made. Prior to working with Intulse, we were using another provider ... and we had tons of problems. With Intulse, our problems have gone to practically none and when we do have an issue, the Intulse team fixes it lightening quick. They have been fantastic.

Nachteile:

Can't think of any reasons why I don't like Intulse, sorry.

Intulse is a great company

Kommentare: After working with dozens of vendors selling many technology systems, Intulse is at the top for having the customer service to back up all their promises. There are always issues and growing pains as you start with new software and hardware. It is the vendor that backs up the sale and issues with great support and Intulse did this.

Vorteile:

Comparing many companies, I liked that Intulse was smaller and seemed to care about customer service and you knew you were talking to the same support when issues or changes arose. The software offered way more than we ever were expecting and I was shocked at how much more we could do with our phone system.

Nachteile:

I have no downside to Intulse. Only downside is you need to have solid internet for VOIP service, but this is on your internet provider, not Intulse.

Intulse, the perfect solution, large or small

Kommentare: Excellent features, excellent support, extremely cost effective!

Vorteile:

The rich feature set and excellent support after the sale. Enterprise quality service with a home-town support.

Nachteile:

None. This solution replaced an Avaya enterprise system for a fraction of the cost.

Good for our business

Vorteile:

It is nice to have one phone number to give to clients to let them call or text. Nowadays a lot can be done over text which saves time and hassle on both ends. Intulse also connects with our CRM which is helpful to have names pull in and to be able to save recordings to client files.

Nachteile:

Occasionally we lose service during the day and calls will drop. This isn't a daily issue, and it's usually not out for very long, but it is inconvenient when it happens.

Great product, reliable, minor flaws

Kommentare: Overall, my experience has been extremely positive. Their support is excellent, polite, knowledgeable and helpful. The phone system works well in office and remotely, wifi or 4G with minor call issues and hiccups.

Vorteile:

The phone system is remarkably flexible, and offers everything that the bigger companies do but with more features and integrations than the "bigger" systems. I also like how flexible it is permitting remote work.

Nachteile:

There have been some call quality issues, and some bugs that have been uncovered over time. That said, and to the credit of the Intulse team they have worked tirelessly to resolve those issues successfully each time. One of the biggest challenges is the need to frequently re-authenticate when opening their dashboard application.

Ease of use

Vorteile:

I am able to fax out correspondence from virtual anywhere. I get fax notices to my email (unfortunately in duplicate but that is easy to overlook). I also get notices when my faxes go thru (my suggestion to Intulse), because once I put the fax into the que I go on to other projects. I also like using the contacts for ease of sending out faxes.

Nachteile:

There is often a delay when placing a phone call but otherwise the phone system works okay. I get duplicates of the faxes being sent to my email.

New VOIP Phone System

Kommentare: Our overall experience has been quite good. The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into. They're always willing to answer any and all questions we may have however big or small they may be.

Vorteile:

What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages. The interface is clean and easy to use. The call quality on the phones is great and as with the dashboard, the phones have so many useful features like call history, conferencing, park function and transferring calls to a 3rd party.

Nachteile:

The dashboard does not work inside our Remote Desktop Connection, where we spend of our time. Also, there's no notification sound or beep when you intercom someone, they just simply hear your voice, which can startle you if you are turned away from the phone.

intulse phone system for Yealy Eye Care

Vorteile:

ability to have multiple phone lines and being able to customize where phones ring and for how long.

Nachteile:

inability to have several different saved "away messages" in the event of having to close our office and have the phones off. For example on days of inclement weather, we have to call in and record the message that day instead of being able to remotely log in and select the phones to go straight to a specific pre-recorded message.

Gets the Job Done - Difficult to Get Issues Resolved

Kommentare: Overall, there aren't many alternatives in our area. [SENSITIVE CONTENT] in customer support is excellent to work with.

Vorteile:

The Intulse software connects with our company software to customize to exactly what we need. The click-to-call feature is especially helpful. Also, their online interface is great for weekend work.

Nachteile:

Whenever something goes wrong, it takes a ton of phone calls to resolve an issue. As a small business, speed in correcting issues is important. Extra time to fix a problem is less time to do our actual work.

The Intulse system has been a big win for my company

Kommentare: Our onboarding was pretty difficult. This was primarily due to Mitel, our former VOIP provider, clawing back our phone numbers right after they'd just been ported to Intulse. This was a nightmare, but not Intulse's fault. We also had problems with numbers being correctly routed to Intulse for awhile; some of the 'upstream' providers had to revise the routing in order for calls to come in to the new system. According to Intulse, both of these problems were very rare. Other than those glitches, all my staff are very happy with the system. The browser soft-phone works great. Most of us don't use the desk phones I purchased initially. [SENSITIVE CONTENT HIDDEN] from Intulse and the support people have been consistent from the start.

Vorteile:

I really like the CRM integration with AgencyBloc. The automated call recording option, the pop-up of the client record upon inbound calls, have all been big wins. The protection from recording messages from a legal liability perspective was one big reason for the purchase.

Nachteile:

I have the impression this is a fairly new and small company and new product. I can't say I dislike or have problems with any particular features of the software. I only want to see more features roll out which would probably be available in a more mature product.

Thanks

Kommentare: Meets my needs

Vorteile:

Easy to use, reliable, dependable, and cost effective.

Nachteile:

None. None. None. None. None, none, none

Review

Kommentare: Our experience with Intulse has been great. We are a start up business and chose to work with Intulse as our VOIP service provider. We have been satisfied with the quality of phone service as well as customer service.

Vorteile:

The soft phone technology has been a very useful option for business phone calls to be placed anywhere outside of the physical practice.

Nachteile:

It can be challenging to transfer phone calls from desk top phones to mobile phones and vice versa

Potential to Be Great

Kommentare: 50% wish it could rate higher.

Vorteile:

The concept behind the flexibility of having a remote office phone that can allow for your office to be anywhere.

Nachteile:

Reliability. Previous interaction with support revealed that this product is not designed to function well and reliably over Wi-Fi connections or cellular data. Also, we have encountered issues in the office with reliability, too running on wired connections. It would be nice for it to fulfill the simple functions of a phone system with the reliability needed to run a professional business.

Great Product

Kommentare: Intulse has allowed us to decrease our costs while improving our user and customer experience!

Vorteile:

This software is easy to set up and customize to your use. It is easy to make adjustments as your needs change.

Nachteile:

We have no complaints about this software.

Intulse has provided rapidly deployed, robustly configured telecommunications solutions for us.

Kommentare: A fully functional order entry system coupled with a redundant IP based call center telephone system deployed in under 60 days.

Vorteile:

The flexibility has been awesome. Anytime we ask for a feature, configuration change, or new configuration altogether, the answer is always a "YES" with minimal deployment time. We went from "0" to a fully operational call center in just 60 days. Not many vendors can do that!

Nachteile:

The only con would possibly be issues when the hosted servers had maintenance at inopportune times that occurred without warning.

Intulse phone system

Vorteile:

Phones work most of the time. The phone used are nice.

Nachteile:

Don't have the ability to correct phone display

Intulse

Vorteile:

Great Customer Service! Easy to use and versatile.

Nachteile:

Would love to be able to answer the phone via a web app and would love the capability to view the option the caller selected when dialing in.

Functionality can be inconsistant

Vorteile:

I like having the dashboard function for texting, calls, and reports. The reps are very helpful if we need anything fixed or updated that they have to do.

Nachteile:

Mainly the little things that we use, like transfering calls or other tasks that aren't as convenient using intulse phones as they are using other services/cisco phones .

Excellent VoIP provider with reliable customer support

Kommentare: We switched over to Intulse and kept our old 8x8 provisioned Polycom phones, rather than buying new ones. This added a lot of work to the migration, but Intulse was great about helping us through it. It took us about 4 months to really get all the features on our end working the way we wanted them to, and all the way through the customer service rep was there supporting us. My favorite thing about working with Intulse right now is that I don't think about them at all; my phones work, my billing is reliably correct, and everything just runs along smoothly.

Vorteile:

Intulse recognizing the difference between "real" phone extensions with a person at them and "utility" extensions that just make desk-to-desk calls, and pricing accordingly, has made a huge difference in our monthly costs. Also, the dedicated tech support representative was key in switching our existing system over.

Nachteile:

No email transcription of voicemail. Some difficulty integrating 3rd party phones.

Setup was easy. Customer support team has been great to work with

Kommentare: I would recommend Intulse to any small business looking for an affordable and easy to implement VOIP

Vorteile:

The sales and implementation teams understood our business needs and helped tailor the service to exactly what we needed. Intulse also integrates well with our RedTail CRM. Pricing fit our budget

Nachteile:

A couple features are not self service (e.g. customizing holiday vm greetings) and others are not as simple to used as I'd expected (e.g. setting up conference calls through the app) but overall the customer support team has been responsive and helpful to every question we've had