Wer nutzt diese Software?

Businesses looking for outbound dialing capabilities in their contact center.

Durchschnittliche Bewertung

62 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.2 / 5
  • Kundenservice 4.1 / 5
  • Funktionen 4.1 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Aspect Software
  • http://www.aspect.com/
  • Gegründet 1973

Über Aspect Unified IP

Ideal for 150+ agent call centers, Aspect Unified IP predictive dialing helps drive automated, high-touch multichannel campaigns through voice, email or SMS that get critical information to the right people, at the right time, through the right medium. Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list, and campaign management optimization across single or multiple predictive dialers.

402917

Aspect Unified IP Funktionen

  • Anrufaufzeichnung
  • Anrufergebnisse
  • Anrufüberwachung
  • FCC-Compliance
  • FTC-Compliance
  • Kampagnen-spezifische Anrufer-ID
  • Kontaktmanagement
  • Lead-Erfassung
  • Leadmanagement
  • Rückruf-Terminplanung
  • Umleitung der Anrufe

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Die hilfreichsten Reviews für Aspect Unified IP

Aspect Unified IP 7.2 and 7.3 customer review

Bewertet am 16.11.2018
Vaishali P.
Director, Voice Systems
Telekommunikation, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Completeness of vision for Omni-channel Contact Center software solution.
Integrated solution including PBX, IVR, Voicemail, Outbound capabilities.
Ease of administration of key Contact Center functionality, with add-on customization capability.
Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc.
In-built DR capabilities and ease of setup of DR sync processes.
Good Real-time reporting interface which is highly configurable.

Nachteile: Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens.
Can use more pre-configured systems alerts in UD.
M3 designer would greatly benefit from having a Copy Document feature.
Canned Reporting with Dataviews could use a more modern interface with some speed gains.

Antwort des Softwareanbieters

von Aspect Software an 26.11.2018

Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

Bewertet am 25.9.2017
Michael A.
Director, Collections Systems
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Nachteile: There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Antwort des Softwareanbieters

von Aspect Software an 27.9.2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again!
-The Aspect Team

When the product is working it works well. When there are issues they persist until an update.

Bewertet am 8.5.2017
Robert S.
Business System Consultant
Bankwesen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to blend Inbound/Outbound calls.

Vorteile: It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.

Nachteile: When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.

Antwort des Softwareanbieters

von Aspect Software an 2.6.2017

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

On premise UIP has been our staple for call delivery for many years with reliable performance.

Bewertet am 16.5.2017
Paul F.
Executive Director Marketing Operations
Outsourcing/Offshoring, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed.

Vorteile: Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.

Nachteile: On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.

Antwort des Softwareanbieters

von Aspect Software an 2.6.2017

Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team

overall very good. has improved our ability to service our customers

Bewertet am 8.5.2017
Becky G.
Director of Customer Care
Konsumgüter, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We experienced an increase in service levels and a customer satisfaction

Vorteile: The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.

Nachteile: the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service

Antwort des Softwareanbieters

von Aspect Software an 2.6.2017

Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience.

We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.

Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

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