Aspect Quality Management
von Aspect Software4.4/5 15 Bewertungen
Wer nutzt diese Software?
Contact centers seeking to enhance their quality management process with a richly featured and easy-to-use recording and quality monitoring solution.
Durchschnittliche Bewertung15 Bewertungen
- Gesamt 4.4/5
- Benutzerfreundlichkeit 4.4/5
- Kundenservice 3.8/5
- Funktionen 4.3/5
- Preis-Leistungs-Verhältnis 4.2/5
- Kostenlose Version Nein
- Gratis Testen Nein
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Aspect Software
- Gegründet 1973
Über Aspect Quality Management
Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.
Aspect Quality Management Funktionen
- Aufzeichnung bei Bedarf
- Aufzeichnung der Bildschirmaktivität
- Ereignisgesteuerte Berichtserstattung
- Programmierte Aufnahme
- Sofortiger Abruf
- Teilen von Anrufen
- Verteilte Anrufaufzeichnung
Die hilfreichsten Reviews für Aspect Quality Management
Bewertet am 29.7.2019
Great visual for schedules
Elias alirio M.
Kommentare: I like this product since it helps people keep track of their activities.
Vorteile: I like that segments for different activities in the day can be color coded so they are easily recognizable by people. I also find the fact that memos can be included in the segments very useful since this can tell workers what they need to do when they do not have access to emails for security reasons making communication overall extremely easy.
Nachteile: The only issue that I have encountered is that at times when people input the wrong password to access their schedule, it blocks them from accessing. This has required in my experience that they close their browser, which can make the whole start of the shift complicated to some of them. If employees use web based software in the browser they opened it in, they may need to reopen the whole thing.
Bewertet am 25.4.2018
Good experience, its a flagship product for qualithy management
Vorteile: The UI is very intiuitive and easy to use, They have a solid product; however it's very difficult to get customer issues resolved. They pay well, however they are very difficult to deal with on actually getting paid your bonus, you have to fight with them on every metric to prove you accomplished it. It's a technology company owned by venture capitalists." We always fair in treatment - they were very understanding when I was let go and had a great severance package" The incredible amount of knowlegde and training I have obtained. I have had an opportunity to work at the largest banks in the world and have them listen to what I have to say at the age of 33. Multiple campuses to support and worked there during a complete cutover of networking, great challenge
Nachteile: Some of the integration from the on premise solution to the hosted/cloud needs some work with some of the other integration points (i.e. zipwire, and AQM classic ) needs to sundown the classic so you as a customer dont have ton continue to manage two systems.
Bewertet am 10.5.2018
Easy to use, everything in one place, great layout.
Vorteile: I enjoy the ease of maneuvering around the application. The layout is great, both aesthetically and functionally.
Nachteile: The 30 minute timeout, regardless of whether you're active or not, is incredibly inconvenient. I have, on multiple occasions, been in the middle of creating a template when I get kicked out, and then I have to start all over. This is very frustrating, and it doesn't make much sense to have a tool that works this way.
Antwort des Softwareanbieters
von Aspect Software an 17.5.2018
Allison, thank you for taking the time to review Aspect Quality Management and for the high ratings! We are pleased to hear that you like the layout and ease of use. We appreciate your input on the time out issue as well. The good news is that it looks to be a configurable setting. Our QM product manager will be reaching out to you to discuss shortly. Thank you again for input, we really appreciate it. -The Aspect Team
Bewertet am 7.6.2017
The Aspect Quality Management tool has been quite disappointing since moving to the cloud. Not good.
Vorteile: I like the ease of use, and how user-friendly it is to create searches, play call recordings, and score calls.
Nachteile: The fact that since we have moved to the cloud we do not have the ability to play screen recordings in AQM is very disappointing. AQM has been our primary Quality Monitoring tool, and now it does not work for our needs. I am glad that we have WFO, but I still think AQM should carry the same functionality.
Antwort des Softwareanbieters
von Aspect Software an 7.6.2017
Thank you for your review of Aspect Quality Management. We are sorry to hear that you are not satisfied with the product. We have forwarded your comments to our internal teams and will have your Account Team reach out ASAP to see how we can better serve you. Thank you for the feedback. We really appreciate it so that we can continually improve our solutions. -The Aspect Team
Bewertet am 5.12.2018
Kommentare: More than welcome with the improvements shown lately.
Vorteile: It has brought great enhancements, specially for those working in a contact center environment, simplifying a lot of data in a few seconds, provides accurate data in terms of retrieving staffing, call volume, and trends, this tool is key for businesses successful since it brings everything summarized in this tool , additionally reports taken from the tool guarantee profitability as well when it comes to present scenarios and variability to clients.
Nachteile: As technology moves forwards, few of the things to be changed will be the view, not all, but certain clients are more visual to either get or give data, working on view in the tool will definitely bring more satisfaction to users.