Contentsquare

Valuable user insights

Kommentare: ContentSquare helps me to dive further into the user behavior on a page. I mostly use it to pre-validate AB-test ideas, analyse AB-tests, discover bugs on our site and determine general improvements of the user flow.

Vorteile:

ContentSquare has extensive features to analyse user behaviour on a page or on a set of pages. The different type of reports form a great set of tools to uncover more general and very specific insights. I mostly use the zoning analysis and session replay. The CS Live Chrome Extension is very handy and is a great solution for stakeholders and team members to find quick answers to their questions. ContentSquare has integration with our customer feedback tools, Google Analytics and AB-testing software. ContentSquare is relatively fast as well, especially compared to our previous tool ClickTale.

Nachteile:

We sometimes run into bugs. Luckily the Support Team is often quick to reply.

Un outil puissant et facilitateur

Kommentare: Contentsquare, c'est mettre des chiffres sur ses intuitions et avoir une démarche UX 100% data driven.
Malgré sa puissance, l'outil reste facile à utiliser et plus intuitif que d'autres solutions du même type.
Deux autres points positifs :
- la plateforme évolue et s'améliore en continue,
- les équipes CS sont charmantes = expérience client au top !

Vorteile:

- Un outil adapté aux marketeurs - Facilité d'accès à la data / d'analyse - Les nombreux insights tirés des analyses

Nachteile:

Le seul inconvénient est la période d'analyse limitée à des requêtes de 3 mois

ContentSquare is web analytics musthave tool !

Vorteile:

Contentsquare support is great Easy to use and to setup Interface user-friendly Great chrome add-on

Nachteile:

Keep data for live replay more than 1 month

Excellent features, with some issues

Vorteile:

Great range of features that touch almost every aspect of visitor behavior, from the journey map to individual page interactions. Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well!

Nachteile:

Issues with performance, especially when taking in data from a large variety of external campaigns, do create somewhat significant barriers to using the platform to its fullest extent.

Great visualisation of website analytics

Kommentare: The customer support and onboarding was exceptional. They are dedicated to their customer being able to use the product.

Vorteile:

Ease of use, exceptional customer support and great visualisation of website analytics. Simple presentation and analysis of complex information.

Nachteile:

It does take some training to understand the program. It isn’t overly complex, but more that you need to unlearn how you might have done analytics before and simplify your approach. Think learning how to use a Mac after years of using a PC.