Wer nutzt diese Software?

We serve the medical industry from small private practices and clinics to hospitals. We also work with a variety of small businesses from contractors to hair salons.

Durchschnittliche Bewertung

63 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • ReminderCall
  • http://www.remindercall.com
  • Gegründet 1998

Über ReminderCall

Now you can send appointment reminder calls, 2-way text reminders, and email reminders using your own software. Use your own voice, the system's voice, or a combination of the two. Includes English, French, and Spanish. Works with most scheduling software, spreadsheets, EHRs, EMRs, and custom software. Runs automatically. Allows you to see all confirmations and replies live on your dashboard. Live technical support is included with your account. HIPAA Compliant. Encrypted.

ReminderCall Funktionen

  • Appointment Confirmation Tracking
  • Call Reminders
  • E-Mail Erinnerungen
  • Kalenderverwaltung
  • Online-Buchung
  • SMS Reminders
  • Terminplanung
  • Umschuldung
  • Wiederkehrende Termine
  • Zahlungs-Erinnerungen

Die hilfreichsten Reviews für ReminderCall

A great integrated reminder service that helps ensure return visits.

Bewertet am 24.7.2018
Skyler G.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Vorteile: I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Nachteile: My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

Antwort des Softwareanbieters

von ReminderCall an 25.7.2018

Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)

ReminderCall is fabulous!

Bewertet am 15.5.2019
Angela F.
Therapist
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The system that we use was going to charge us 5x as much as ReminderCall for the same service and, as a small business, we just couldn't afford it. We were losing valuable work hours and tying up the phone lines making these calls on our own - also something we couldn't afford to do. ReminderCall is a lifesaver!

Vorteile: What a timesaver for my receptionist! She was spending hours making these calls and can now focus on so many other things! It was extremely easy to integrate with the medical software system that we use so we avoided having to enter any information into a database. Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost!!

Nachteile: The only drawback is that you have to access the report of confirmations/cancellations in order to find out who has done what. It would be helpful to have this either emailed or even integrated into the existing system (at least for cancellations) and I would be willing to pay more for that to happen.

Antwort des Softwareanbieters

von ReminderCall an 20.5.2019

Hi Angela,
Thank you for the awesome feedback, it's with these kinds of comments that we can work on providing even more functionality. It would be better if you could see your cancellations and confirmations live. The ReminderCall write-back feature can update cancellations and confirmations to some schedulers. This depends on the permissions that they give us. I'm going to have one of our technical support representatives take a look at your account and see if it's possible to turn that on with your software. We'll also look to see how your email reports are set up. Sometimes that can be set differently as well. Meanwhile, thanks again for taking the time to write a review!

We LOVE our reminder call system as do our patients! It's minimized our no shows tremendously.

Bewertet am 1.6.2017
Jamee F.
OFFICE MANAGER
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have more time to actually do other tasks around the office and do my job rather than sitting and calling 50 patients a day to remind them of their next day appointment. We have no complaints about this software. It's great!! Our patient's become so dependent on the reminders, that when we've had power outages or the EMR has gone down, they've actually missed appointments, or do the opposite and call in to confirm their appointments same day.

Vorteile: It's easy to use with every EMR system we've ever had. We've been with reminder calls since 2006 and we've changed our EMR system at least three different times since then. Anytime we've had to change EMR systems and they didn't have some type of reminder system already, we would call reminder calls and ask if they would be able to work with the new system. The answer has always been a yes and they've always gone above and beyond with their customer service. It has multiple language options, so we can adjust each call to the patient's language preference. It truly is AMAZING!

Antwort des Softwareanbieters

von ReminderCall an 2.6.2017

Hi Jamee,
Thank you for the wonderful feedback--I will share it with our team!

Chantal

Nice integration with scheduler!

Bewertet am 14.5.2019
Dawn S.
Office Manager
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It used to take our office a couple hours to make all the patient reminder calls each day. We frequently would get an answering machine and have to leave a message. Patients were asking for text reminders, but we couldn't find one that met our needs and was affordable. ReminderCall is a partner with Clinic Dr. and the integration was a huge plus! It's saved our office a lot of time!

Vorteile: I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly.
I also appreciate that after a couple failed test attempts, it will switch to a phone call to main. If an answering machine picks up, the entire call is recorded which is also nice.

Nachteile: It's tricky to get the settings right at first. We were paying extra for confirmation texts, which nearly doubled our monthly fee. But once we got that set up, it worked great and our fee was reduced. It would be nice to que different appointment types at different times. For example, we need 24 hours notice for massage cancellation but not regular appts. But they have to que at the same time.

Antwort des Softwareanbieters

von ReminderCall an 15.5.2019

Hi Bobbie,
Thank you for taking the time to write this. We're very happy to hear that the system is working for you. Also, we can adjust your settings to get the system to send different appointment types at different times. One of our customer support team members will reach out to you and help customize that for you. Thanks again!

Easy and Straight foward

Bewertet am 17.5.2019
Eric H.
IT Support Supervisor
Marketing & Werbung, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great to work with. Easy to use.

Vorteile: The fact that it was so simple to set up. I launch tons of programs for my company and this is one of the smoothest implementations with the help of ReminderCalls account reps. Huge shout out to the reps!

Nachteile: While the website is completely functional the design and presentation can use a little more work. It didn't hamper any

Antwort des Softwareanbieters

von ReminderCall an 20.5.2019

Hi Eric,
Thank you for the great feedback. I'm so glad that you had such an easy implementation. I passed on your shout-out to the technical support team--what a great way to start a busy Monday!
You are right that our User Interface is a bit dated. We are launching Rev 2 this year, with a brand new and better organized interface. I hope you will enjoy the new look and feel. Let us know!--Again, thank you for taking the time to write this.

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