8X8 Contact Center
von 8X84 / 5 13 Bewertungen
Wer nutzt diese Software?
Small teams <50 users.
Durchschnittliche Bewertung13 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4.1 / 5
- Kundenservice 3.5 / 5
- Funktionen 3.8 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis 0,04 $/einmalig
- Preisinformationen $0.04/minute
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Mobile - iOS Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1987
Über 8X8 Contact Center
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time.
8X8 Contact Center Funktionen
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
Die hilfreichsten Reviews für 8X8 Contact Center
Bewertet am 20.7.2019
Best in class service, but they gouge you over time
Vorteile: The service is great, and the mobile app was best in class
Nachteile: We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.
Bewertet am 23.8.2019
Virtual Mobile Phone and Best tool for NOC or ITO
Kommentare: We have been using this software from past 10 months. We were using Bria and the application was hanging a lot and our NOC team was missing call which was not accepted. We switched to 8x8 and now number of drop calls has been reduced to extent.
The functionality on this software is same as mobile phone. Makes calling ease.
Best android and ios application compare to other soft phones available in market.
Nachteile: Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.
Bewertet am 29.7.2019
Well rounded program
Vorteile: I love the voicemail feature. Made it easy when you are on the go. And the fax feature. No need for a fax machine with that!
Nachteile: We had some issues with the phone system but the overall web features were great
Bewertet am 29.3.2019
Finally found our solution
Kommentare: No more having to switch to personal cell use for business purposes due to current provider down time.
Vorteile: This VoIP software is what will solve our glitches with what product we are currently using. 99.997% up time, only pay per user, free phone with contract. Mobile office, multiple phones ringing to reach each employee, additional voice mail boxes, and many other features.
Nachteile: A bit tricky learning a new interface/ order of things to adjust the settings, but can be learned.
Bewertet am 7.6.2017
8x8 is ok but FOnality is better
Vorteile: easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network
Nachteile: very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.