Broadly

So glad we gave Broadly a "try" for our business

Kommentare: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Vorteile:

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Nachteile:

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Could not run our business without it

Kommentare: Anytime we have had to contact Broadly support we have had only good experience.

Vorteile:

Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365.

Nachteile:

I wish the auto reply message could be customized with our info.

Product Changed

Kommentare: We will be switching to a platform that has access to more review options. More user friendly for the customer.

Vorteile:

Hoenstly, I have most enjoyed our rep, [sensitive content hidden].

Nachteile:

The product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports.

Review title

Kommentare: I signed up at SEMA and have been happy with it since

Vorteile:

The review generation has been my favorite part. We get a lot more reviews.

Nachteile:

Honestly it’s been really good for us. It might be nice to have a rep call and check in once in awhile to give feedback and also to go over updates or new products.

Fantastic service, I recommend tremendously!

Vorteile:

I love that it I am able to interact with customers in real time at any time through out the day.

Nachteile:

No, I think broadly does a very good job.

Broadly Customer Portal Interface Review

Kommentare: Overall, my experience with BROADLY has been good. It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place.

Vorteile:

I really like the SMS/text & email features on BROADLY. It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program.

Nachteile:

I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. I do see there is an option to send customers invoices.

The power of the internet!

Kommentare: We opened a business that is not in a busy area. Broadly has boosted our exposure on line. Our clients come from all surrounding cities. Have had Broadly services since 2018. The current was established in 2022 and going strong. Broadly has been a great help in our growth.

Vorteile:

Broadly helps my business grow daily. Number 1 priority is to keep customer service at the highest level. Our customers become our friends. We strive to accommodate our friends give them an experience like no other in the automotive repair industry. Broadly brings our business to customers looking for our services.

Nachteile:

Not much to not like about the services they provide our business.

Excellent product

Vorteile:

I’ve used Broadly for about 3 years and find that it has been a great way to distinguish myself from other home inspectors. Broadly helped me set it up so that positive reviews are posted to my website automatically. When a potential client is shopping, the reviews have often been the deciding factor. I have also found it extremely helpful that Broadly will write a brief reponse to a review, thanking the reviewer. It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that myself, it helps that its done for me if I can’t get to it quickly enough.

Nachteile:

As with everything, there was a learning curve faced with gaining familiarity with the dashboard. Over time, I've learned to use it and have no issue.

Great company and Product

Vorteile:

The onboarding and customer service experience is on point. The product itself has allowed for honest communication with out customers so we can look at both where we excel and need to improve!

Nachteile:

I don't see any cons. With what we use the program for, we are extremely happy.

Amazing Experience with Broadly

Kommentare: Overall, it's been fantastic. It's a service I gladly pay for and would never stop using.

Vorteile:

Broadly has honestly been a game changer for our business. We have so many positive reviews that people can easily read because of Broadly. The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our customers is just an added bonus that at first I didn't even realize would be so useful.

Nachteile:

I really can't think of any. I guess if I had to say, the fact that I can't "pause" it in our winter months when we aren't operating, but really that's not a concern.

10/10 recommend going with broadly

Kommentare: extremely positive

Vorteile:

how easy it was to start getting more reviews. It was instant, We received more than 15 reviews in the first month. It gives an easy to find appointment confirmation in our shop software.

Nachteile:

I would say there is nothing that stands out at this time we are unhappy with.

Broadly

Vorteile:

All the useful information I get out of it.

Nachteile:

I with there were more ways to pick and choose what customers get the survey.

very happy

Kommentare: great customer connection w/ on line Chat box. Great educational & management tool for front line employees.

Vorteile:

We've used Broadly for several years and find it invaluable.

Nachteile:

I really can't think of anything different I would want......

User friendly for our employees working on site or from home

Kommentare: Broadly is the first line of defense in connecting with our target audience and prospects as well as the launch point in the workflow of acquiring new business

Vorteile:

I can manage and field every potential customer's inquiry on the numerous paths of communication available in one, organized and collective space

Nachteile:

Does not interface with Angi's List (Home Advisor)

Gets reviews

Vorteile:

I like the hands off automated results of Broadly

Nachteile:

The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. There should be a feature that allows any positive reviewer to be left alone after that. No one wants to be bugged for a yelp review and a facebook review after already leaving one on google.

You need Broadly!

Kommentare: Fantastic!

Vorteile:

Broadly is incredible! Upon the very first day of implementing the system, we received at least a dozen 5-star reviews at both locations. We could never quite crack how to ask for reviews, and this has made the world of a difference for our team. Highly, highly recommend!

Nachteile:

This may already exist and I could be missing it - but somewhere to look at reviews for Yelp and Facebook, too. At this time I only see Google reviews when I click on the Review tab. Nonetheless, an incredible product!

Useful for customer satisfaction and feedback!

Kommentare: Great experience overall!

Vorteile:

The ability to track customer's relationship to the work completed once finished

Nachteile:

Additional features could be implemented to get more revies

Happy user

Kommentare: Knowing what users think when they are not communicating with us directly.

Vorteile:

Communication! Notified every time a review is left.

Nachteile:

I have had no negative experiences to share.

AGood Busibess Tool

Vorteile:

Easy to use and helps us obtain reviews.

Nachteile:

The price could be more reasonable and the app could be faster.

Customer Support in Real Time

Kommentare: My experience so far has been extremely positive! It’s helped me access questions and answer them in real time. Time is key in most situations.

Vorteile:

I like that I am able to message through different messaging services, like SMS and email.

Nachteile:

Occasionally have an issues with logging into the App on desktop.

Broadly is very useful

Vorteile:

Easy to see customer reviews and respond and review them.

Nachteile:

I like everything Broadly has to offer.

Broadly is easy to use

Vorteile:

What I like most about Broadly is its functionality and easiness to use.

Nachteile:

I have had zero issues using Broadly my experience with the helpline was also fantastic.

Retail Review

Kommentare: Overall, I enjoy Broadly in every aspect. It allows us to stay more connected with our customers and better serve them. In today's world, everything is through web chats, texts, and emails. This allows us to have conversations with our customers quickly before and after hours in cases of emergency. This also helps us with gaining more reviews for our company as well as helping fix any issues a customer may have before they leave us a bad review. Overall, we love Broadly so much here!

Vorteile:

We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad.

Nachteile:

Some issues with attaching pictures to messages while using the app.

Broadly Makes it Easy to Improve your Customer Experience

Kommentare: Overall, Broadly added incredible value to our company not only with review requests/gathering but gate-keeping the negative to some degree to allow us a chance to fix any issues we could. Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful additions to our customer experience.

Vorteile:

Broadly allows us to not only request reviews but to do it intelligently. We are able to upload emails lists with problem customers omitted so we are getting the best chances for positive reviews. We are also notified when we have negative reviews so we can respond quickly and try to save the experience. This has turned many would-be sour thoughts into very positive ones. Another feature that unexpectedly came in handy was the ability to text our customers through this platform.

Nachteile:

Our team often wishes that Broadly had templates for messaging customers, especially for texts. It would also be nice if we could choose which review platform we would like to be prioritized (I.e. Yelp vs BBB vs FB vs Google).

Easy to Use

Vorteile:

Broadly is easy to use and great to get immediate feedback.

Nachteile:

I do not have any cons at the time to discuss. I love Broadly.