Wer verwendet Broadly?
Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality.
Was ist Broadly?
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation.
Broadly – Details
Broadly – Preisübersicht
Broadly bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Broadly findest du unten.
Broadly – Nutzerbewertungen
Zeigt 5 von 110 Nutzerbewertungen
Bewertet am 29.1.2019
So glad we gave Broadly a "try" for our business
Kommentare: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.
Vorteile: First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.
Nachteile: Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.
Antwort des Softwareanbieters
von Broadly an 31.1.2019
So glad you're leveraging all of Broadly's features including reviews, our app and web chat! Helping your business connect with more customers and leads is our goal and it sounds like you're seeing both happen. Thanks for the review!
Bewertet am 9.5.2019
Kommentare: Helps get customer reviews. Enables chat on my website. Therefore, I like it!
Vorteile: Its a pretty effective app/software that helps solicit customer reviews. I have almost a 33% review rate in my home services business now, before it was maybe 1-5%. I also love the fact that their plugin allows customers to chat with me on my website. Some customers hate calling, and having broadly provide a chat function on my website has allowed me to gain many new customers. Thank you Broadly.
Nachteile: I wish it was better integrated with my CRM system, but that is on my corporate team (I own a franchise) - not broadly. They are actively working on it. Other negatives are the price - it is very expensive. Tough to quantify how much a positive review is worth. For now, in my first year in business, its worth it to me and I'll continue to use it.
Bewertet am 29.12.2019
Excellent service for my growing business
Vorteile: It did exactly what they said it would do. I had a dog daycare business for four years previously and only received a handful of reviews during that time. I have had Broadly for two months at my new dog daycare business and have already generated over 40 reviews. On top of that I really like the feature of clients with negative experiences being guided to address the business directly before leaving a review so that we can deal with it first, although thankfully that has not come up yet. And the customer service has been top notch.
Nachteile: There's not much to dislike. I was worried at first that clients leaving a review would be put off by additional requests for reviews on other sites but that hasn't been an issue.
Bewertet am 11.2.2020
Vorteile: Broadly has improved patient engagement and our ratings across all platforms. Highly recommend.
Nachteile: Cost is more than we would like to spend.
Bewertet am 2.3.2018
Integration never fully automated and reviews were fewer than previous methods.
Kommentare: A learning experience to be more hesitant to enroll in a contract from a marketing cold call.
Vorteile: It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site.
Nachteile: Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests.
Antwort des Softwareanbieters
von Broadly an 6.3.2018
Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future.