Was ist Broadly?

Die automatisierte Bewertungsplattform von Broadly hilft lokalen Unternehmen dabei, hervorragende Kundenbewertungen auf den wichtigsten Plattformen zu generieren, u. a. auf Google, Facebook, TripAdvisor, NextDoor und vielen mehr. Die Plattform hilft KMUs, Bewertungen zu erhalten, mehr Aufträge zu bekommen und direkt mit ihren Kund*innen über App oder Desktop zu kommunizieren. Online-Bewertungen sind für Kunden bei der Auswahl eines neuen Service der größte Entscheidungsfaktor. Die Anwendung soll kleinen, servicebasierten Unternehmen (1 bis 100 Mitarbeiter) helfen, einen besseren Online-Ruf zu erhalten.

Wer verwendet Broadly?

Lokale Unternehmen. Zu den Branchen gehören: Tierpflegedienste, Automobilindustrie, geschäftliche und professionelle Dienstleistungen, Bauwesen, Zahnmedizin und Medizin, häusliche Dienstleistungen, Gesundheit und Schönheit sowie Gastgewerbe.

Wo kann Broadly bereitgestellt werden?

Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • Broadly
  • Ansässig in Oakland, USA
  • 2013 gegründet
  • Telefon-Support

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Über den Anbieter

  • Broadly
  • Ansässig in Oakland, USA
  • 2013 gegründet
  • Telefon-Support

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Broadly – Videos und Bilder

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Kosten ähnlicher Produkte wie Broadly vergleichen

Broadly

Nicht verfügbar
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
75,00 $/Monat
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen

Broadly Funktionen

  • Berichterstattung und Statistik
  • CRM
  • Dashboard
  • Drittanbieter-Integration
  • E-Mail-Management
  • Feedback-Management
  • Kampagnenmanagement
  • Kundenhistorie
  • Kundenspezifisches Branding
  • Negatives Feedback Management
  • Nutzerbewertungs-Anfrage
  • Nutzerbewertungs-Notifikation
  • Reaktions-Management
  • SMS-Nachrichtenversand
  • Sammeln von Nutzerbewertungen
  • Sentiment-Analyse
  • Teilen in sozialen Medien
  • Trend-Analysen
  • Umfragen & Feedback
  • Überprüfung bewerten

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Bewertungen über Broadly

Durchschnittliche Bewertung

Gesamt
4,9 (117)
Benutzerfreundlichkeit
4,9 (117)
Kundenservice
4,9 (117)
Funktionen
4,8 (117)
Preis-Leistungs-Verhältnis
4,6 (117)

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
91%
4
7%
2
1%
1
1%
Jonathan G.
Jonathan G.
Board Member in USA
Verifizierter Nutzer auf LinkedIn
Bürgerliche & soziale Einrichtungen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

So glad we gave Broadly a "try" for our business

5,0 vor 3 Jahren

Kommentare: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Vorteile:

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Nachteile:

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Antwort von Broadly

vor 3 Jahren

So glad you're leveraging all of Broadly's features including reviews, our app and web chat! Helping your business connect with more customers and leads is our goal and it sounds like you're seeing both happen. Thanks for the review!

Kevin B.
Owner in USA
Verifizierter Nutzer auf LinkedIn
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

It works

5,0 vor 3 Jahren

Kommentare: Helps get customer reviews. Enables chat on my website. Therefore, I like it!

Vorteile:

Its a pretty effective app/software that helps solicit customer reviews. I have almost a 33% review rate in my home services business now, before it was maybe 1-5%. I also love the fact that their plugin allows customers to chat with me on my website. Some customers hate calling, and having broadly provide a chat function on my website has allowed me to gain many new customers. Thank you Broadly.

Nachteile:

I wish it was better integrated with my CRM system, but that is on my corporate team (I own a franchise) - not broadly. They are actively working on it. Other negatives are the price - it is very expensive. Tough to quantify how much a positive review is worth. For now, in my first year in business, its worth it to me and I'll continue to use it.

Paul A.
Owner in USA
Bau, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Horrible stay away

1,0 vor 10 Monaten

Kommentare: Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working

Vorteile:

It was nice that there was a product that could send reviews.

Nachteile:

Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement

Kelly michael S.
Kelly michael S.
Director of Residential Marketing in USA
Verifizierter Nutzer auf LinkedIn
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Superb Chat and Text Platform for Small-Mid Businesses

5,0 vor 2 Jahren

Kommentare: Broadly is a very affordable and high quality tool. The text, chat and review features are effective and easy to use.

Vorteile:

Broadly is incredibly easy to set up and allows you to passively chat with new website visitors and when those visitors become customers, request a review from them.

Nachteile:

I wish there were more options for customization when it came to how the chatbot appears on different pages of the website. I also wish that there was the ability to customize the review link that we send out to incorporate different Google profiles.

Verifizierter Rezensent
Co Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Really fast, measurable results that customers/potential customers will actually be able to see.

5,0 vor 4 Jahren

Kommentare: It is a pressure-free way to ask customers for feedback. The benefit is then being able to apply that feedback to our website so others can see a client's experience, and it gives us a chance to see how our customers feel about the service we provide.

Vorteile:

Reviews link directly to your website so people can actually see what your customers think of you. Even if the customer does not have a Google or Yelp account, they can still share a review through Broadly that will show on your website. The software is able to determine if customers number is landline or cell, and can send review request to cell or email so you don't have to compress client info - do a ton of extra work - to get the feedback. Manages itself pretty well so I am able to focus on other things while the software reaches out.

Nachteile:

I have not found any cons yet, but I would say that there is value in having more than one person with access to the account and the ability to upload customers. My only issue is making the time to upload the customers, but that's my problem, not Broadly's.

Antwort von Broadly

vor 4 Jahren

Happy to hear Broadly's software is working well for your team. Love to hear that it's taking the pressure off of asking for reviews. We look forward to your continued success!