Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Broadly?

Die automatisierte Bewertungsplattform von Broadly hilft lokalen Unternehmen dabei, hervorragende Kundenbewertungen auf den wichtigsten Plattformen zu generieren, u. a. auf Google, Facebook, TripAdvisor, NextDoor und vielen mehr. Die Plattform hilft KMUs, Bewertungen zu erhalten, mehr Aufträge zu bekommen und direkt mit ihren Kund*innen über App oder Desktop zu kommunizieren. Online-Bewertungen sind für Kunden bei der Auswahl eines neuen Service der größte Entscheidungsfaktor. Die Anwendung soll kleinen, servicebasierten Unternehmen (1 bis 100 Mitarbeiter) helfen, einen besseren Online-Ruf zu erhalten.

Wer verwendet Broadly?

Lokale Unternehmen. Zu den Branchen gehören: Tierpflegedienste, Automobilindustrie, geschäftliche und professionelle Dienstleistungen, Bauwesen, Zahnmedizin und Medizin, häusliche Dienstleistungen, Gesundheit und Schönheit sowie Gastgewerbe.

Broadly Software - 1
Broadly Software - 2
Broadly Software - 3
Broadly Software - 4
Broadly Software - 5

Du bist nicht sicher, ob Broadly das Richtige ist? Mit einer beliebten Alternative vergleichen

Broadly

Broadly

4,8 (336)
249,00 $
Monat
Kostenlose Version
Kostenlose Testversion
37
5
4,8 (336)
4,7 (336)
4,8 (336)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
499,00 $
Monat
Kostenlose Version
Kostenlose Testversion
16
Keine Integrationen gefunden
4,7 (75)
4,6 (75)
4,8 (75)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

Weitere gute Alternativen zu Broadly

Kukui
Am besten bewertete Funktionen
CRM
Kundendienst-Historie
Wartungsplanung
GuildQuality
Am besten bewertete Funktionen
Für dieses Produkt wurden noch keine Funktionen durch Nutzer bewertet.
Signpost
Am besten bewertete Funktionen
Berichterstattung / Analyse
E-Mail-Management
Kundensegmentierung
Demandforce
Am besten bewertete Funktionen
Alarmfunktion / Benachrichtigungen
Personalisierung
Social-Media-Integration
Birdeye
Am besten bewertete Funktionen
Nutzerbewertungs-Anfrage
Sammeln von Nutzerbewertungen
Überprüfung bewerten
Birdview
Am besten bewertete Funktionen
Aufgabenmanagement
Mehrere Projekte
Projektplanung/Terminierung
Lighthouse
Am besten bewertete Funktionen
360-Grad-Feedback
Fortlaufende Leistungsverfolgung
Management von Performance-Auswertungen
Thryv
Am besten bewertete Funktionen
Marketing-Automatisierung
Online-Abrechnung
Social-Media-Integration
Podium
Am besten bewertete Funktionen
Chat / Messaging
Echtzeit-Chat für Kunden
Nutzerbewertungs-Anfrage

Bewertungen über Broadly

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
84%
4
13%
3
2%
2
1%
1
0%
Jonathan
Jonathan
Board Member in USA
Verifizierter Nutzer auf LinkedIn
Bürgerliche & soziale Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

So glad we gave Broadly a "try" for our business

5,0 vor 5 Jahren

Kommentare: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Vorteile:

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Nachteile:

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Antwort von Broadly

vor 5 Jahren

So glad you're leveraging all of Broadly's features including reviews, our app and web chat! Helping your business connect with more customers and leads is our goal and it sounds like you're seeing both happen. Thanks for the review!

Shawna
HR Manager in USA
Rechtsberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Broadly Review Services

5,0 vor 2 Jahren

Kommentare: Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text.

Vorteile:

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

Nachteile:

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.

Antwort von Broadly

vor 2 Jahren

Thank you so much for being a Broadly customer, Shawna! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding web chat and picture quality, I'll be sure to relay this info to our development team. Keep up the great work!

Paul
Owner in USA
Bau, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Horrible stay away

1,0 vor 3 Jahren

Kommentare: Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working

Vorteile:

It was nice that there was a product that could send reviews.

Nachteile:

Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement

Brad
Owner in USA
Einzel- & Familiendienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best thing you could ever do for your business

5,0 vor 2 Jahren

Vorteile:

The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.

Nachteile:

Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come!

Antwort von Broadly

vor 2 Jahren

Thank you so much for being a Broadly customer, Brad! We appreciate your feedback and are happy your business has benefited from our review tools! And thank you for your insight regarding multi-locations, I'll be sure to relay this info to our team. Keep up the great work!

Carol
Office Manager in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product and Service

5,0 vor 2 Jahren

Vorteile:

We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms.

Nachteile:

What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces.

Antwort von Broadly

vor 2 Jahren

Thank you so much for being a Broadly customer, Carol! We appreciate your feedback and are happy your business has benefited from our review tools! We would love to provide you with support in setting up some of our other tools, including appointment reminders! Please feel free to connect directly with your CSM or email us @ support@broadly.com to get started. Keep up the great work!