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Qubicles
Was ist Qubicles?
Es verfügt über alle Funktionen, die für den Betrieb eines Kontaktcenters für Unternehmen oder eines 5-Agenten-Unternehmens von zu Hause aus erforderlich sind. Inbound-, Outbound-, Live-Chat, Qualitätssicherung, Drag-and-Drop-Scripting, erweiterte Berichterstellung und ein integriertes Web-Telefon werden standardmäßig geliefert. Offene APIs und eine elastische Infrastruktur, die schnell skaliert werden kann, um die anspruchsvollsten Programmanforderungen zu erfüllen, sind ebenfalls Teil des Pakets.
Alle Funktionen, die für große Kontaktcenter-Operationen benötigt werden, zu einem erschwinglichen Preis.
Wer verwendet Qubicles?
Call- und Kontaktcenter-Betriebe weltweit, die von den zahllosen teuren Optionen auf dem Markt genug haben.
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Qubicles
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Bewertungen über Qubicles
Incomparable
Kommentare:
A lot, we were able to expand with the help of this software.
Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.
Vorteile:
Great quality of calls, great support and easy to use apps to manage different campaigns.
In Betracht gezogene Alternativen:
OVERVIEW
Kommentare: I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.
Vorteile:
It's very easy to set up and it requires almost no expertise to get it going.
Nachteile:
In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.
Powerful tool
Kommentare: Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!
Vorteile:
Flexibility, cost effectiveness, scalability.
Nachteile:
There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.
IT and Call Center Manager perspective.
Kommentare:
Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers.
Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.
Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.
Vorteile:
Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics.
Nachteile:
Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.
Wonderful experience!
Kommentare: Process optimization and cost-reductions
Vorteile:
The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality
Nachteile:
There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!
