--- description: Detaillierte Informationen über Qubicles zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qubicles Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Qubicles](/software/161183/qubicles) # Qubicles Canonical: https://www.capterra.com.de/software/161183/qubicles Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/161183/qubicles?page=2) > Lizenzfreies, preisgekröntes Kontaktcenter- und Blockchain-Softwareunternehmen. Jetzt kostenlos registrieren. > > Bewertung: **4.4/5** von 24 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Qubicles? Call- und Kontaktcenter-Betriebe weltweit, die von den zahllosen teuren Optionen auf dem Markt genug haben. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 24 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Qubicles - **Region**: Atlanta, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 19,99 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alerts/Escalation - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CRM - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Dashboard - Echtzeit-Chat - IVR - Inbound Callcenter - Kampagnenmanagement - Live-Chat - Multichannel-Datenerfassung - Outbound-Callcenter - Power Dialer - Prädiktive Wähler - Softphone - Umfragen & Feedback - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management ## Integrationen (1 insgesamt) - Gmail ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Fernwartungssoftware](https://www.capterra.com.de/directory/30928/remote-support/software) - [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software) ## Alternativen 1. [Five9](https://www.capterra.com.de/software/132405/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Genesys Cloud CX](https://www.capterra.com.de/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.capterra.com.de/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.capterra.com.de/software/130134/leaddesk) — 4.8/5 (13 reviews) ## Nutzerbewertungen ### "Incomparable" — 5.0/5 > **Francis** | *15. November 2017* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1. Mai 2020* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's very easy to set up and it requires almost no expertise to get it going. > > **Nachteile**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12. April 2019* | Politische Organisation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Flexibility, cost effectiveness, scalability. > > **Nachteile**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11. April 2017* | Kosmetik | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Nachteile**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16. April 2019* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Nachteile**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/161183/qubicles?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/161183/qubicles) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten