Wer nutzt diese Software?

Call and contact center operations worldwide that are tired of the costly options saturating the market.

Durchschnittliche Bewertung

20 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis 0,02 $
  • Preisinformationen Pay for telco usage and optional support
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Fenero
  • http://www.fenero.com/
  • Gegründet 2013

Über Fenero

We possess all the features needed to run an enterprise-scale contact center operation or a 5-agent work at home business. Inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and a built-in Web phone comes standard. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements are also part of the package.

All the features needed for large contact center operations, at an affordable price.

Fenero Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Berichterstattung / Analyse
  • Echtzeit-Chat
  • Eskalationsmanagement
  • Gemischtes Call-Center
  • Inbound Callcenter
  • Interaktive Sprachantwort
  • Kampagnenmanagement
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Warteschlangenmanagement

Ähnliche Produkte

Die hilfreichsten Reviews für Fenero

IT and Call Center Manager perspective.

Bewertet am 11.4.2017
Jessica P.
Customer Service Manager
Kosmetik, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.
Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.

Vorteile: Pros:
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs.
- Ease of initial start up.
- Ease of Campaign setup.
- Economically friendly billing plans.
- Great Features available to customize campaign specifics.

Nachteile: Cons:
-Storage for Recorded calls is no longer unlimited nor specified.
-inconsistency in support protocols.

Wonderful experience!

Bewertet am 11.7.2017
Oscar G.
Contact center analyst
Computer- & Netzwerksicherheit, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Process optimization and cost-reductions

Vorteile: The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

Nachteile: There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

Affordable solution but needs to work on its software for better reliability and performance

Bewertet am 16.4.2019
Abhishek V.
IT Manager
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more.

Vorteile: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.

Nachteile: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now.

Fenero is CRITICAL for our SUCCESS

Bewertet am 6.4.2017
Andre C.
CEO
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is
- Hiring 5-10 people per week
- Doubling on our sales every 2-3 months
- Growing with revenue, cients and employees constistantyl
What we like about it is
- Performance based system - We don't pay for seats, just for effective minutes of dialing
- REPORTS are critical for the success - so much flexiblity
- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Vorteile: - Web based - no hardware needed
- Performance based system - We don't pay for seats, just for effective minutes of dialing
- REPORTS are critical for the success - so much flexibility
- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Nachteile: Cons:
- Need option to add automated billing for purchasing minutes.

World Class Software

Bewertet am 14.8.2017
Thomas F.
President/CEO
Telekommunikation, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free.

Vorteile: I am absolutely blown away by this software. When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had. He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST... I searched and searched for the software that would work for my business, and when I came across Fenero and signed up I instantly knew how amazing of a find this was. Don't believe me? Ok try signing up.... Nothing to download and no charges..... what is there to lose? Besides the lost time searching for software. Trust me on this one.

Nachteile: Hmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome!

Antwort des Softwareanbieters

von Fenero an 14.8.2017

Awesome experience getting Denver Business Systems up and running with Fenero!

Lies weitere Bewertungen