Viventium Software

Business Manager

Kommentare: Overall, I love Viventium. You can tell them that you want to see something or suggest an improvement to their software and they listen. They will work on the suggestions and roll out updates to the software. They ensure that any updates they roll out there are training aids for you to access. If you need a live person during business hours, you can get one.

Vorteile:

I love Client Services Help. Anytime I am stuck or have an issue, Client Services is there to help.

Nachteile:

At first, we had to use a workaround for our accounting software, but they now have a direct feed to it.

Vivenitum-High quality service

Kommentare: Very positive. Team members are always there to assist with any gliches and questions that I may have.

Vorteile:

The fact that I can always reach a client support team member is critical to running my business smoothly.

Nachteile:

Would love if the onboarding portal was not an added expense.

I would highly recommend looking elsewhere

Kommentare: Having owned a home care agency for 14 years, my one and only regret has been partnering with Viventium. The concept is great and can be easily sold, but it is a skeleton company. They set you up and disappear. It's alarming that a company can be so novice, unprofessional, and clearly value you as a number over ensuring the accuracy of your payroll and the well-being of your business. If you are only looking for a platform and don't mind doing all the work, they might be a match for you. If you are looking to alleviate any of your workload, and hope to find a competent payroll company, I would highly recommend you look elsewhere. I don't like to complain, but I've never had such an awful experience. I switched to Centex Bookkeeping and Payroll and the level of knowledge, experience, and professionalism has been phenomenal.

Vorteile:

I really loved the idea of having the entire onboarding process online and on one site. Going paperless and having all documents stored online seemed like a dream. That probably should've been my first sign... too good to be true.

Nachteile:

Where do I start? The person assigned to set up my payroll was brand new. My overtime was set up incorrectly and I lost thousands of dollars, but it was "my fault". They put the wrong state on all my paychecks. I asked them to correct it and it was never fixed. One of my employees was missing a day of pay on every paycheck and no one could tell me why. She ended up quitting because she thought we were shady even though we reimbursed her all the missing funds and corrected the issue. The person assigned to my account after we were set up wouldn't respond to my emails for weeks at a time. You have to input all deductions, wage garnishments, and health insurance. I've never worked with a payroll company that didn't handle these things. It ended up being so much more work and more headaches for me which was the exact opposite reason I signed up with them.

Great HR Management Software

Vorteile:

The most helpful feature is that Vivetium and our CSM/Scheduling tools work together. This has saved us a lot of time when doing payroll. We also love the onboarding; it allows us to show ourselves as professional and organized. Viventium was straightforward to set up and integrate with our workflow. Viventium has all the tools for managing our employees.

Nachteile:

Some of our new hires have had problems finishing the onboarding process. They will get stuck and can't complete the forms. It may primarily be a user error, though. We want to be able to message our employees directly through the ESS portal, but there doesn't seem to be a way to do that. It would be nice to send out a message with each payday.

Awesome payroll system

Kommentare: Overall it is a great system. In the past we had a payroll system that took 3 employees 4-6 hours to complete each week. Now I do it by myself and it takes less than an hour to complete and also calculate my wage parity benefits for me instead of doing it manually.

Vorteile:

What I like most about Viventium is the accuracy of the calculations from Wage Parity Benefits to payroll taxes. The previous payroll system we used was not calculating taxes correctly and every year we would get calls from employees about the taxes not being taken out correctly and them owing to the IRS. This system uses their home address and pairs it with their address on the NYS department of finance address lookup to accurately determine their tax liability. One of the upsides is that it is superfast to learn and process payroll. I went from taking 4 hours to do payroll for 1700 employees to 30 minutes.

Nachteile:

Cons is still experiencing some issues here and there with the onboarding modules. Sometimes having to skip a step for an employee and manually entering the data later on.