Wer nutzt diese Software?

We serve B2B teams with a growing product where user feedback is or is becoming hard to manage. Track your feedback with simple feature voting.

Durchschnittliche Bewertung

11 Bewertungen
  • Gesamt 4.6 / 5
  • Benutzerfreundlichkeit 4.8 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.3 / 5
  • Preis-Leistungs-Verhältnis 4.9 / 5

Produktinformationen

  • Startpreis 50,00 $/Monat
  • Preisinformationen Costs less than building the wrong features.
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Nicht erhältlich
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Canny
  • https://canny.io
  • Gegründet 2015

Über Canny

Canny lets you keep track of which customers want which feature requests at scale. This data helps your team make more informed product decisions.

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Canny Funktionen

  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden

Die hilfreichsten Reviews für Canny

More organized and more involved

Bewertet am 25.11.2019
Kyle L.
Customer Support Specialist
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers.

Vorteile: The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.

Nachteile: The search functionality can use some work.

Antwort des Softwareanbieters

von Canny an 26.11.2019

Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve!

Best system we've used for tracking feedback

Bewertet am 1.4.2019
Verifizierter Rezensent
Customer Success Specialist
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.

Vorteile: Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

Nachteile: Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

Antwort des Softwareanbieters

von Canny an 3.4.2019

Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.

We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!

Great tool for Product Teams

Bewertet am 2.4.2019
John M.
Sr. Product Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.

Vorteile: Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

Nachteile: It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.

The little things matter

Bewertet am 3.8.2018
Abram P.
Founder
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Amazing experience with customer support and the product.

Vorteile: I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it? All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this!

Nachteile: None, but I am still a new user. 1 month approximately.

Best Feedback Tracker.

Bewertet am 26.11.2019
Stefan T.
SWS Team Lead
Informationstechnologie & -dienste, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations.

Nachteile: Canny is a powerful tool, the only lack that I can think of would e user roles, we just need more of them to be able to setup the environment to our needs.

Antwort des Softwareanbieters

von Canny an 28.11.2019

Thanks for your kind words Stefan! We're so happy to hear you're enjoying Canny. We're actually discussing admin roles now so keep an eye out for that. If you have more specific thoughts on how you'd like that to work, please reach out!

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