Wer verwendet Bolstra?

Bolstra richtet sich an mittlere bis große B2B-Unternehmen. Zu den spezifischen Zielen gehören Software-Anbieter mit wiederkehrenden Umsatzströmen.

Was ist Bolstra?

Eine agile Kundenerfolgsmanagementplattform, die vollständige Transparenz über deine Kundschaft bietet, sodass du die richtige Arbeit zur richtigen Zeit erledigen und deine Best Practices voll ausskalieren kannst.

Bolstra – Details

Bolstra

https://www.bolstra.com/

Gegründet 2016

Bolstra – Preisübersicht

Bolstra ist verfügbar ab 145,00 $/Monat. Bolstra bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Bolstra findest du unten.

Startpreis

145,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Kundenbetreuung

Support während der Geschäftszeiten

Online

Bolstra Funktionen

CEM Software (Customer Experience Management)
Analytik
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Survey/Poll Management
Textanalyse
Wissensmanagement
Einstellungen (Personalbeschaffung)
Ertragsmanagement
Gesundheitswerte
Gewinn- / Verlust-Analyse
Kommunikationsmanagement
Konto-Benachrichtigungen
Kontoverwaltung
Kunden-Lebenszyklus-Management
Kundenbindung
Usage Tracking/Analytics

Bolstra – Nutzerbewertungen

Zeigt 5 von 21 Nutzerbewertungen

Gesamt
3.2/5
Benutzerfreundlichkeit
2.9/5
Kundenservice
3.8/5
Funktionen
2.7/5
Preis-Leistungs-Verhältnis
3.1/5
Verifizierter Rezensent
Director Customer Success
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.2.2019

"Customer health scores help us make quicker decisions on where to focus"

Kommentare: My overall experience has been outstanding. The Bolstra team makes themselves available to assist when I need them. They also proactively reach out to me to check on me which I appreciate.

Vorteile: I’ve been using Bolstra for the past 2 years. One of the features that I think provides the most value to customer success teams is the customer health scores which consolidate live data to help understand which customers are healthy and candidates for becoming references and which customers need immediate attention. The Bolstra team was extremely helpful with setting this up.

Nachteile: I would like to see more intuitive widgets. I find that I have to explain what they mean to my exec team.

  • Quelle des Nutzers 
  • Bewertet am 8.2.2019
Jenna H.
Client Success Manager
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 27.4.2018

"My company uses Bolstra as our current CRM tool for client management."

Vorteile: I like that the tool pulls data from Salesforce and allows me to upload documents at a client level. The look of the main interface, Activity Dashboard, looks good and clean. They ended up implementing a feature that allows us to now leave account notes at a client level rather than just at an overall book of business level. This is much better due to when I'm speaking with a client, I'm most likely at a client level in the tool.

Nachteile: There have been some bugs that have caused me to have to export my account list monthly and cross check with a separate tool to ensure that all of my activity (day to day tasks) are auto-populating accurately and/or to find which clients' activity cards are not visible. Also, if a client is is terminated then there's not a good way to shut off the activity cards without pausing all of the triggers (system wide) for the cards we're trying to manually shut off. Hopefully in the future, once the client is marked as 'Terminated,' the activity cards will quit firing off.

  • Quelle des Nutzers 
  • Bewertet am 27.4.2018
Zach N.
Client Success Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 5.2.2019

"Average Product"

Kommentare: I have always had mixed feelings. I think the basics work but the actual management of the customer life cycle from the onboarding to the different reasons to call throughout time needs some work. I dont feel like it is user friendly enough or quick enough for me to use. Creating and modifying the cards/tasks seemed was not quick and easy.

Vorteile: The main customer page was laid out well and made data entry easy. I like the way the contract section was laid out. Completing tasks that were already created was easy too. Being able to download the list of clients quickly was nice.

Nachteile: I was not a fan of the full client list page. It is too hard to read anything and I never got the hang of creating filters. You should have a default that is selected company wide for the filter that we can use. Creating tasks is a big hassle and leaving notes on those tasks is a pain. Changing anything about the tasks is really a pain. We could have done a better job in setting up the logic of the tasks for when they are supposed to fire for sure. The system needs to always be as fluid as possible as when you are relying on a client to do something, it can take them what seems like forever to do it. One task might also have multiple objectives so being able to check things off would be nice as they get done.

  • Quelle des Nutzers 
  • Bewertet am 5.2.2019
Amanda B.
Customer Success Manager
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    3/10
  • Quelle des Nutzers 
  • Bewertet am 5.2.2019

"Slick interface, but lack of features and reporting are frustrating"

Vorteile: The interface, UI, and UX are well thought through. It's easy to pick up quickly and run as a CSM.

Nachteile: Reporting and integrations. The reporting and managerial side of the software is entirely disappointing. It's difficult to pull useful data in a way we can present to our leadership. There are integrations that come out of box, however the fields they interact with are limited to a frustrating degree. Their dev team are willing to custom build as needed, and are good to work with, which is probably one of the key reasons we haven't yet sought another solution. Just don't expect it to work as smoothly as demo'd right out of the gate and without significant effort and customization.

  • Quelle des Nutzers 
  • Bewertet am 5.2.2019
Keeley ann S.
Director of Client Enablement
Rundfunkmedien, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 12.2.2019

"The Best Understanding of Account Health"

Kommentare: The clients I work with are complex and thus the need for a more robust way to understand overall account health. Bolstra's platform allows me to fine-tune health scores for varying account sizes based on MRR and include not only quantitative values but qualitative.

Vorteile: The team that supports the software is amazing! They are always willing to jump on the phone and talk features, the user interface, how you might apply the tool to your day-to-day use. The tool is constantly under improvement and immediate benefits to the enhancements are felt.

Nachteile: Some features or steps to in a process are not intuitive. Feels like things take 5 clicks when 3 would do.

  • Quelle des Nutzers 
  • Bewertet am 12.2.2019