Sellercloud

Fantastic platform capable of doing more than software 10x its price. Very pleased with it!

Kommentare: This software has opened up doors we did not think were possible to open for our company. We have seen massive growth since we implemented SellerCloud, and we are able to work more efficiently than ever before. When I say we have seen massive growth, I mean we have seen our sales about double where they were before we implemented SellerCloud. Though there are other factors that have contributed to this, one of the biggest factors has been our ability to increase our channel presence. Moreover, we are able to meet our increased production demands without a substantial increase in our HR overhead. Almost everything we do goes through the web. About .01% of our sales occur in person. We have to manage pricing, inventory, photos, and content for half a dozen different marketplaces. SellerCloud has made this process manageable and efficient. From hosted photos to predictive purchasing, SellerCloud has shown us that it has the ability to provide what we need. As I mentioned in another section of this review, SellerCloud worked with us to develop plug-ins that meet our unique needs. This is something we could not find with another solution provider. I would really like to see their service improve and their GUI get a little update, but this is a phenomenally great application overall!

Vorteile:

My favorite thing about Sellercloud is their willingness and ability to customize the platform. For us, that meant building up the integration with Amazon custom and formatting the data that comes through in a way that is easy to use. They also built a custom invoice that makes it easier for our production team to fill orders accurately. Sellercloud has many integrations and features that I cannot even begin to touch on in 1,500 characters, but what I said about customizing the software to meet our needs is my top pick. This is a very robust and complex platform that I would highly recommend to a business that handles many online SKUs and orders from different sources.

Nachteile:

The GUI could use some work. This platform is very complex, and it shows all too well in the GUI. Once you get the hang of it, you are able to navigate the software pretty efficiently. However, there is a learning curve. For us, that learning curve was WELL worth it!

Offers Flexibility in eCommerce Industry

Kommentare: Offers flexibility on managing all your listing on different markets/channels. Updating product information makes more easier and more reliable that leads to creating more sales.

Vorteile:

You can manage your listings in one place. One update to your listing can be posted to different sale channels/markets instantly. It removes the burden to update the listing on different channels one at a time. You do not have to worry your inventory on each channels since sellercloud will do this job for you.

Nachteile:

It would be more convienent if pushing new product listing in Amazon channel to be directly posted via SellerCloud and eliminate the process of creating ASIN first on Amazon seller central.

They don't even know how to integrate products into their own software

Kommentare: Very poor. I would not recommend using.

Vorteile:

They were friendly and the price of the software seemed reasonable.

Nachteile:

Incompetence and a waste of our staff's time.

Good Solution for all marketplaces on 1 page

Kommentare: Great - Good Solution for all marketplaces on 1 page

Vorteile:

customer service agents are very very helpful and will always sort out your issue.

Nachteile:

None. I am not so good at the mapping part of the process...

Monumental!!

Kommentare: I mainly use it to work on orders, like, canceling an order on Seller Cloud, and it automatically submits it to the main site. Additionally, I constantly need to check the shipping cost we paid for an order, etc., and I love how accurate and easy it is to work on it!

Vorteile:

It's a 'high-speed' program where I can check and manage anything at any time! From an item's availability to the shipping status of an order, editing an item, adjusting an order, and everything else!

Nachteile:

Umm... that parts I mainly use couldn't be better! There is much more to the Software that I don't work with due to the nature of my position in the company.

Best overall option for marketplace management

Kommentare: It allows you to manage, list and sell products across over 11 platforms simultaneously, it also allows you to manage the shipping of those orders directly through the application unlike other options such as ChannelAdvisor for a far cheaper price.

Vorteile:

The features and flexibility are definitely what sets this product from the rest. I was able to work out access to our own database where all of the data sits so that I was able to vastly extend the abilities of Seller Cloud. There are also hidden features that you can request access to that may not be shown out of the box. For example, we set up seller cloud so that any incoming eBay order would look for inventory in an Amazon FBA warehouse and if there it would automatically create a fulfillment order to the customer at the correct shipping speed. It was able to do this with multiple Amazon accounts. This is just a small insight into available features.

Nachteile:

The old design was very un-intuitive and the new design is still missing some basic functionality. I haven't checked the new design in a few months, so it is possible that these issues have been resolved by now. Another issue that I have with the new design though is that a lot of data is dispersed over multiple tabs while I would like to view certain things together and I haven't seen the option to customize yet. I therefore still use the old design which is less intuitive.

SellerCloud is an essential software for running a multi-channel eCommerce Company

Kommentare: Being able to manage a multi-channel ecommerce retail company.

Vorteile:

The software works well in communicating and updating information between multiple eCommerce platforms, including all the major ones like Amazon Marketplace, Fulfillment by Amazon, eBay, Shopify and more. Keeping a handle on our inventory and orders is complicated and SellerCloud makes it easier to maintain without having to service several inventory feeds and platforms. Love that the app is cloud-based so we can manage the account wherever.

Nachteile:

The interface is difficult to navigate and isn't user-friendly (up to today's standards). Customer service could be a bit more responsive to technical support issues.

Great application...poor exicution

Kommentare: 3p integrations, and easy product management.

Vorteile:

Integration with just about every 3p shopping site you know of and many you don't. Sellercloud has worked to integrate with many popular 3 shopping sites, and even can do drop ship Management. It is rumered that they are releasing a major update which with any hope will resolve the cons below

Nachteile:

Combersome, poor documentation, and not very user friendly. Every step you take within the application often takes 3 or 4 steps, and the obvious next step is generally not what you would expect.

SellerCloud is our basic inventory control platform as well as the manager of several sales channels

Vorteile:

SellerCloud was able to build several important bridges for make our business easier and more profitable. The bridge to Amazon, Shopify and our wholesale partner are very valuable. We also like the Predicted Purchasing functionality.

Nachteile:

Updates are slow at times. Reporting could be more enhanced. in several ways. It's difficult to get support after 4PM PST.

Sellercloud use

Kommentare: We use this program for our retail business, and online sales. We have a website rockbottomdeals.biz and we also sell on other market channels, like Amazon, ebay etc. Sellercloud is a great program to synchronize all of your inventory and orders. We have a medium size business less than 20 workers, and we are growing so this program was great for us.

Vorteile:

It is very very easy to use. API, integrates with most market channels. keep track of everything you do, sales, invoices, purchase order. Create new items and publish them all in one click. Just about anything you could think of, they could create for you. WHICH IS AWESOME!

Nachteile:

Very expensive. I don't like it when any of these programs want to take a a cut or percentage of your sales. Support could be a lot better, every time we call for help, the people helping don't seem to care or even want to do their job. Could lag sometimes and you have to wait if there's a lot of traffic through your server.

Fantastic Cost-Effectice Multi-Channel eCommerce Software

Vorteile:

Everything was smooth sailing from integration to adding new channels 2 years in. Seamless system to handle multi-channel eCommerce sales. Skustack Inventory Management system means nothing is ever not where is supposed to be, so order fulfillment is fast, easy, and customers are always satisfied. Sellercloud is always willing to look at new channels that we may be interested in adding. Customer Service is always willing to answer questions and is looking to solve problems within our workflow.

Nachteile:

Integration from one software to the other always takes some time, but I thought Sellercloud's intergration was quite intuitive. SC has two UIs, one of which is very easy to use, but doesn't have the same features available as the older one yet.

Met Our Needs

Kommentare: Seller Cloud allowed us to streamline the management of our ecommerce channels.

Vorteile:

We were able to automate most of our cross-platform ecommerce business including inventory management using Seller Cloud.

Nachteile:

There's a definite learning curve that has to be overcome. However, there is documentation and there's help when you're new.

SellerCloud is a one stop shop for all your businesses needs...big or small

Kommentare: This software pretty much made out lives alot easier when handling multiple businesses on a single interface. From listing items through various marketplaces, product image management, reporting , inventory management and shipping. It's everything you need in one. Sellercloud has also customized a few things for us at a reasonable rate.

Vorteile:

You can pick and choose what works best for you with the software they have available. Everything you need in one. Awesome ability to integrate with multiple channels under one platform. You don't need to have several vendors. You may run into some learning curve but the support staff is awesome and is always there to help you whenever you need it

Nachteile:

Site navigation might seem kind of clunky but they are working on a clean new interface which will be more user friendly. There is a bit of a learning curve but they have a huge support staff that is always there to help whenever you need it.

SellerCloud does what it is supposed to be doing

Vorteile:

Supports many many channels. Stable system - rarely goes down, other than scheduled updates which are generally done during the off hours. Responsive interface/UI

Nachteile:

Lacking polish - can use some fine tuning that will just make use of the system easier and more intuitive. Reporting could be improved, more customizable and include more data points from external sources. Customer service / Tech support - Reps could be more helpful & caring, rather than just sending users through the loop a few times. Having said that I must add, that ultimately they usually do come through... Patience is required from time to time.

Such a great tool

Kommentare: SellerCloud has many capabilities that are exciting. Not quite perfect but worth the money and time.

Vorteile:

Great at inventory management, catalog, and has other features to keep you informed or help save time.

Nachteile:

Some of the special features are still in development. But the customer support is responsive and initial training is fairly good. Very professional team.

Affordable software to run fully functional ecommerce company.

Vorteile:

For me most useful features are Content Management, eCommerce Management amd Alerts/Notifications. It helped me in saving lot of my time. On time alerts and notifications.

Nachteile:

Till now I have not came accross any type of disadvantages of the software.

The Software is easy to use, but not easy to fix issues and customer support is slow

Vorteile:

I do like functionality and simplicity in solutions. Wiki by SellerCloud is great source to learn from. SellerCloud integrated with most of the Marketplaces.

Nachteile:

Customer Support. Fixing issues or getting customer support via phone is extremely hard sometimes. Some of the great functions/forms/reports doesn't work smoothly. Not much of analytics were added in last 3 years.

e-commerce operations management à la carte

Kommentare: We used the software to simplify our business processes. that said, we used it as a inventory management software more than CRM. and it was a good choice so far.

Vorteile:

the Sellercloud’s Web Service APIs. we used SOAP and every operations were automated and runs smoothly.

Nachteile:

the lack of Barcode Printing and Barcode Recognition.

Easy to learn

Vorteile:

What I like most about this software is that it is not too costly yet a lot of features and options are available

Nachteile:

The least I like about this software is that when they get updates about new features or bugs being fixed or different processes available we are not made aware of that.

Powerful ecommerce software

Kommentare: SellerCloud promises to do it all....inventory sync across marketplaces; inventory management including POs; FBA management; email automation; reporting and Quickbook integration to name just a few. And it works. It does take time to learn and understand the software.

Vorteile:

-Powerful...great feature set -Good value -Responsive customer support -Wiki information provides good info and videos

Nachteile:

-Getting up and running takes time -Steep learning curve

SellerCloud is a integral part of our operations

Vorteile:

The software is years ahead of anything out there, can do and does everything that needs to be done in running our business across all the platforms we sell on.

Nachteile:

A bit complex and takes some time to learn all the intricacies and all the options, but well worth it...

Great connectivity, uptime

Kommentare: Great connection to all the markets.
100% uptime
Good support

Vorteile:

SAAS is great since we don't have to maintain a mission-critical network. Very good connection with all the markets. Good support and they continually improve the software. Great uptime.

Nachteile:

Accounting export is not the best. Sales verification is not good. Maintenance and price changes can be awkward.

Great service

Kommentare: I called for service and someone Gail answered the phone. She understood me right away and was pleasant on the phone. She took ownership of our issue, and followed up with me twice with updates.

This software is very versatile and flexible

Kommentare: ease of movement within software. less time spent synchronizing information across platforms

Vorteile:

That it has links to almost every desired field. I appreciate being able to have several windows up at a time. I like the filtering capabilities.

Nachteile:

The capabilities and functions are very extensive. Some of the capabilities seem to be unexplored or unused.

Easy to use, got all my info

Vorteile:

Ease of use, like the menu system. Very easy to find what you need and a straight forward step by step process for most tasks.

Nachteile:

A little bit overwhelming first few times I logged in, just alot of words, and the lag time between running and report and it being generated is a process that should be 1 click to output