Lumoa

Lumoa is a great value for money and helps the organization to improve its customer satisfaction

Kommentare: Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner.

Vorteile:

1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools.

Nachteile:

1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further

Very happy with Lumoa after one year of use

Kommentare: All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis.

Vorteile:

It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility.

Nachteile:

The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look

In Betracht gezogene Alternativen: Gavagai

Gründe für den Wechsel zu Lumoa: Ease of implementation and experiences from acquaintances

Great employee insights!

Vorteile:

That we in an easy way could monitor employee engagement.

Nachteile:

Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.

Info at my finger tips

Kommentare: Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality.

Vorteile:

The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information

Nachteile:

I need to improve my knowledge and explore its full capabilities.

In Betracht gezogene Alternativen: XM for Customer Experience, AskNicely und SurveyMonkey Audience

Warum Lumoa gewählt wurde: Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal.

Zuvor genutzte Software: Ascent360

Gründe für den Wechsel zu Lumoa: Best value!

Great platform to manage customer feedback and get an overview of customer experience

Kommentare: Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have.

Vorteile:

Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally.

Nachteile:

It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.