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Was ist Bird?
Cloud-Kommunikationsplattform verbindet über 15.000 Unternehmen mit ihren Kunden über die weltweit schnellsten und zuverlässigsten SMS, Voice und Chat-APIs.
Wer verwendet Bird?
Alle Unternehmen mit globaler Kundenkommunikation.
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Bewertungen über Bird
This Bird Is HAPPY!
Kommentare: As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!
Vorteile:
Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!
Nachteile:
I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.
MessageBird Review
Kommentare: The experience hasn't been disappointing. I would recommend them anytime.
Vorteile:
The software provides different channels for the same price hence making it user-friendly to grasp content and get started.
Nachteile:
The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.
Nothing makes up for awful support and an unreliable API
Kommentare: Frustration. Spent a lot of time wondering whether we should have just gone with Twileo
Vorteile:
* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).
Nachteile:
* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.
Antwort von Bird
vor 6 Jahren
Hi Samuel, Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email. Best from Amsterdam, Alex Dorweiler Head of Support @ MessageBird
Excellent customer support! Great developers
Kommentare: We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.
Vorteile:
I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.
Nachteile:
The only cons are with from carrier restrictions in the united states and not from messagebird.
100% Deliverable
Vorteile:
With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.
Nachteile:
No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.
