Wer nutzt diese Software?

Alle Unternehmen mit globaler Kundenkommunikation.

Durchschnittliche Bewertung

116 Bewertungen
  • Gesamt 4.6 / 5
  • Benutzerfreundlichkeit 4.6 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktinformationen

  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • MessageBird
  • http://www.messagebird.com/
  • Gegründet 2011

Über MessageBird

Cloud-Kommunikationsplattform verbindet über 15.000 Unternehmen mit ihren Kunden über die weltweit schnellsten und zuverlässigsten SMS, Voice und Chat-APIs.

MessageBird Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Call Center
  • Mehrfache Skripts
  • Stimmenanpassung
  • Telefon-Tasteneingabe
  • Text in Sprache (verwandeln)
  • Umfrage-Management
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)
  • Berichterstattung / Analyse
  • Code-Refactoring
  • Datenmodellierung
  • Debuggen
  • Einsatz-Management
  • Kompatibilitätstests
  • Mobile Entwicklung
  • No-Code
  • Quellkontrolle
  • Software-Entwicklung
  • Web-App-Entwicklung
  • Werkzeuge zur Zusammenarbeit
  • Zugriffskontrollen/Berechtigungen
  • Berichterstattung / Analyse
  • Geplanter Nachrichtenversand
  • Kontaktmanagement
  • Kurzwahlnummern
  • MMS
  • Massen-SMS
  • Mobile Coupons
  • Mobile Keywords
  • Nachrichten-Personalisierung
  • Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
  • Umfragen/Abstimmungen
  • Zwei-Wege-Messaging
  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Prädiktive Wähler
  • Telemarketing-Management
  • VoIP (IP-Telefonie)
  • Anruferinnerung
  • E-Mail Erinnerungen
  • Kalenderverwaltung
  • Online-Buchung
  • SMS-Erinnerungen
  • Terminbestätigungsverfolgung
  • Terminplanung
  • Umschuldung
  • Wiederkehrende Termine
  • Zahlungs-Erinnerungen
  • Anruf pausieren
  • Anrufaufzeichnung
  • IVR / Spracherkennung
  • Kontaktmanagement
  • SIP-Trunking
  • Syndikat-Gruppen
  • Verbesserung der Sprachqualität
  • Vereinheitlichte Kommunikation
  • Verschlüsselung

Die hilfreichsten Reviews für MessageBird

MessageBird is an absolute 5-star virtual VOIP telephone service

Bewertet am 16.11.2018
Ritvars R.
Ecommerce Manager
Elektrische/elektronische Fertigung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Vorteile: 1. Cost, cost, cost
2. Phone call-flow flexibility
3. Availability - services just what you needed
4. Fulfilment of custom number requests
5. Ease of use - literally a monkey could do it!
6. Reliability 24/7/365
7. Analytics and automatic contact saving
8. Team friendliness and helpfulness
9. Service expansion opportunity e.g. using SMS marketing
10. MessageBird concept helping businesses

Nachteile: 1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Easy-to-use service, great for testing texting outreach

Bewertet am 15.11.2018
Verifizierter Rezensent
VP of Customer Experience
Internet, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.

Vorteile: The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Nachteile: The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Feedback from TPS Ltd

Bewertet am 16.11.2018
Sheena P.
Director
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Vorteile: Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Nachteile: Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

This Bird Is HAPPY!

Bewertet am 5.12.2018
Ben S.
Customer Experience Specialist Support Manager
Internet, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Vorteile: Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Nachteile: I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Easy, professional and high quality service

Bewertet am 13.12.2017
Akash P.
Full Stack Developer
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Nachteile: It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Lies weitere Bewertungen