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Continuity2
Was ist Continuity2?
C2 ist ein etablierter Anbieter von Business-Continuity-Software, der sich seinen Kunden gegenüber kontinuierlich verpflichtet hat, sich mit dem Markt weiterzuentwickeln. die Mission ist es, intuitive und innovative Lösungen für den globalen Markt der Unternehmensstabilität anzubieten und die Branche umzugestalten.
Die Business-Continuity-Management-Software, BCMS, wird zur Erleichterung und Unterstützung des täglichen Managements der Business-Continuity-Anforderungen eines Unternehmens eingesetzt.
Wer verwendet Continuity2?
Die Software wird von den weltweit größten Organisationen in einer Vielzahl von Branchen, einschließlich der Finanzbranche, Versorgungsunternehmen, Telekommunikation, Kommunalbehörden und vielen anderen verwendet.
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Bewertungen über Continuity2
Business Continuity
Kommentare: The c2 tool we have been using at IATA has been great so far. More updates and time needs to be spent on updating it but overall we are very satisfied. The customer support is amazing.
Vorteile:
There are many pros to the use of C2 for IATA for our business continuity. The layout is quite good, and one is able to understand the various logo once using it. The actual functionalities are amazing, the ability to call the customers and clients and team members. And the ability to have users involved that are not part of the system. What is also amazing is the support team and the quick response times.
Nachteile:
Some fields are editable by many parties, hence data duplication or mistakes can occur easily. This is caused by open text fields. Some icons are confusing in understanding and some fields require some asterisks or 'i' for further information (explanations of why or what the field means).
Antwort von Continuity2
vor 6 Jahren
Hi Rohan, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased that you are happy with our system and support team. We additionally appreciate your constructive criticism which we will certainly take on board with a view to making improvements going forward. Many thanks Chris Commercial Team
C2 implementation and use
Kommentare: In my view there are two typical approaches to Business Continuity Management and planning: • Document incident-response resources and the procedures that explain what to do, how to do it and whom to notify. • Implement BCMS software to assist in the design, implementation and enduring control of the BCMS. Within a typical BCMS, the documentation approach has been the traditional plan-building method. This method involves significant resource gathering input from the business units on which systems and operations are critical, compiling a business impact analysis, an incident response plan, call lists, and recovery solutions and procedures. This normally resides on the shared drive ready for stakeholder use. Continity2 controls the analysis and planning process. When fully implemented, all of Business Continuity and Incident Management people, resources and business needs will be represented as data elements and stored within software’s database. The creation of Plan templates, management of contacts and BCMS governance has been a real benefit. For a global organisation, delivering a consistent methodology and approach with uniformed Plan delivery demonstrates to our external interested parties that we have a Global BCMS, not a desperate system based on out of date analysis and documentation.
Vorteile:
It is important to start with, ‘what you put in is what you will get out’. C2 is a structured approach to BIA formulation to Plan completion, the more detail, time and effort you apply, the better the resulting Plan output. Work at the outset is required to ensure that you recognise how C2 functions as this will help you formulate the organisational structure. Once you have completed the initial ground work, C2 is very easy to add, remove and modify the structure to meet the requirements of the Plan you intend to use within your organisation. One of the things I like about this application is the simplistic dashboard. The front end appears from sign-on and this can be tailored to suit user needs, so they only see what they need to see. Another key benefit is the provision of additional functionality that supports the Plans during validation and invocation. The benefit of having one system that can be configured to suit organisational complexity, provide Plan governance, has the ability to communicate to all Plan members, additional internal and external stakeholders using SMS, e-mail and forced voice call is a real plus.
Nachteile:
There are not many downsides to the C2 software, but one area that does cause functionality frustration, is organisational BIA. This function is great if you have an organisation that does the same activity multiple times over multiple locations. However, if this is not the case, the organisational BIA will apply constraints when trying to make organisation structure changes, removing departments, activities etc. requiring the user to modify the organisational BIA structure in order to complete a front end structure change. The ability to interface with other business systems, such as Active Directory would also benefit the application so that users do not have to remember multiple login details. However, password security can be configured to meet the needs of the business, but this would act as a separate instance.
Antwort von Continuity2
vor 6 Jahren
Hi Harry, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is great to hear that our easy to use dashboard, enhanced functionality within plan management and integrated communications tools have been of key benefit when utilising our software in your BCMS. Regarding your feedback on organisational BIA, we would love to discuss this with you in more detail, please contact us so that we can arrange this. Many thanks, Arlene Technical Analyst
Your typical user
Kommentare: The build of the system was more difficult than initially anticipated. With the changes happening within the software, this has caused confusion and a cause of user confidence lacking. C2 as a company is very supportive and will do everything they can to ensure their customers have what they need to use the software and without this, I would have struggled, more than I did.
Vorteile:
It is compliant to ISO22301 and the customer care is exceptional. it is everything you need in "one box".
Nachteile:
Complicated initially to set up and there have been regular changes within the software, that has caused confusion. I now understand that this is because request from other user have been implemented but no new release notes have been issued.
C2 BCMS Review
Kommentare: The benefits being realised are mass cascade very quickly, automated reporting through upfront testing criteria and the ability to auto send plan review/signoff emails.
Vorteile:
The software is easy to use and has built in help if you are not clear on what is required in any particular field It provides many different layers of reporting should you require in depth reporting and governance capability People signing off the plans do not need to have direct system access, cutting down the number of potential user accounts you need to create and administer
Nachteile:
Sometimes you have to do a manual push to update the plan when making amendments for the amendments to be transferred to the plan (this being reviewed though and believe it to be resolved during next software release). Current limited capability on the 'Invoke' button of the BCP The call tree cascades show the message coming from a UK mobile when sending outside of the UK, this means there is a potential for people to see it as 'spam' and not read the message (this is being extremely picky) None of the above are major issues and would not stop me from recommending the software
Antwort von Continuity2
vor 6 Jahren
Hi Paul, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us, and we rely on client feedback in order to continuously make improvements. We are really pleased to hear that you have found the software easy to use, found the inbuilt support helpful and have made good use of the reporting and governance alignment capabilities. With regard to the challenges you have outlined ¿ we can confirm that we are working on the updating feature for release in the immediate future, and we certainly take the additional comments on board with regard to the Invoke button and call tree ¿ this is something we will discuss internally to improve. From an overall sense we are delighted to have you on board and that your experience with the software is a positive one! Thanks again, Aimee Business Risk and Resilience Analyst
Benefits of a C2 BCMS
Kommentare: With multiple (50+) plans across the business, the management, review and updates have always been problematic with business areas wanting to put there own emphasis on specific elements. Having a fixed format recording method across the organisation has forced the standardisation and enabled the assessment of criticality of functions.
Vorteile:
Solution is very good at capturing all the business requirements and impacts then pulling them through to both the individual business area and location BCP's. Ability to tailor the BIA/BCP template requirements to meet the business needs. Having introduced the BCMS to the business functions, they embraced the solution after the initial concerns around navigation.
Nachteile:
The annual reviews whilst automatically generated to the plan authors/owners need to be independently tracked and managed by the System Admin from an overview standpoint. The email review notifications are pretty simple and we have struggled to get company branding added, this has resulted in mails being deleted as the plain text looks like spam.
Antwort von Continuity2
vor 6 Jahren
Hi Derek, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are glad to hear that your organisation has benefited from the features of the software, such as the fixed format recording method. In terms of the issues you have highlighted on the annual reviews and the email notifications, this is something we will look into internally with a view to making improvements going forward. Many thanks, Callum Technical Analyst
