Productboard

Simplest way for sophisticated insight consolidation, prioritization, and roadmap management

Kommentare: We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.

Vorteile:

Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

Nachteile:

Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

In Betracht gezogene Alternativen: Aha!

Warum Productboard gewählt wurde: Well, JIRA isn't really a great tool for roadmap planning and prioritization. So the reality is that we _needed_ to do more strategic product planning, and JIRA didn't cut it.

Zuvor genutzte Software: Jira

Gründe für den Wechsel zu Productboard: Aha! was simply just too much software for what we needed. productboard gave us exactly what we needed at our stage, and was more intuitive to pick up and get going.

Alas! We found our product management solution

Kommentare: Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.

Vorteile:

In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Nachteile:

Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

In Betracht gezogene Alternativen: ProductPlan und ProdPad

Warum Productboard gewählt wurde: After trying many other solutions we resorted back to spreadsheets. Ultimately, it becomes managed chaos in spreadsheets, so we knew we needed something to fit our growing team. We went back to demoing solutions and productboard fit our needs best.

Zuvor genutzte Software: Google Sheets

Gründe für den Wechsel zu Productboard: See above. All were good, but productboard wound up fitting our specific needs the best. The quick support during our trial period helped seal the deal.

Great for iterating on customer feedback

Kommentare: Productboard is a great tool for software companies looking to build a process around their customer feedback.

Vorteile:

Productboard's insights are a great way to process customer feedback and group that feedback into actionable features for our engineering team. The user impact score helps us prioritize this feedback based on needs, and when a feature is complete we can circle back to the insights and see everyone who requested the feature.

Nachteile:

Sometimes the customization options can be overwhelming. It would be nice to have a templates feature that lets you reuse certain processes & functionality between views. I sometimes think I'm doing something the 'wrong' way because there are so many ways to accomplish it.

In Betracht gezogene Alternativen: monday.com, Asana und Notion

Gründe für den Wechsel zu Productboard: Productboard had the best approach to high-level feature planning, and it has a clear process for managing customer feedback. The Azure Devops integration is a nice bonus.

The billing mechanism of individual plan is awful experience

Kommentare: After spending some time on working with the tool and really enjoying its quality, I was sure that I would stay with it. But experiencing tricky non-transparent billing is just cold shower making the tool same as any other, just half way through to full value.

Vorteile:

It is for sure well thought through tool.

Nachteile:

It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product

Great software to follow-up on product advancement

Kommentare: Very good experience - it's truly a gem of a software. It helps the product team, team up with other teams in the company.

Vorteile:

Productboard is an amazing tool. It permits our team to stay in touch with the product team and give feedback. It also also allows us to track down where they are at in terms of development of the product itself. Another thing is that, you can link it to external software like Slack to give direct feedback and "push" things to product board. Product team also have a roadmap of important and not so important things they work on, we can based on that give our point of viw and help them set priorities.

Nachteile:

This tool isn't essential for all the tools IF the product team doesn't teach others how to use it. Once everyone understand how valuable of a tool it is, it's hard to use something else.