Help Desk Migration

Help Desk Migration

von Help Desk Migration

Wer verwendet Help Desk Migration?

Alle Unternehmen

Was ist Help Desk Migration?

Help Desk Migration ist ein einzigartiger Service, mit dem Daten von einer Plattform auf eine andere verschoben werden können. Der Service unterstützt rund 30 der beliebtesten Helpdesk-Systeme:
Zendesk, Freshdesk, Freshservice, Kayako, Intercom, Desk.com, Help Scout, Parature, Samanage usw. Du kannst auch Daten von und zu CSV-Dateien migrieren.
So ist eine Migration von Tickets, Kontakten, Agenten, Anhängen und anderen Daten innerhalb weniger Stunden möglich.

Help Desk Migration – Details

Help Desk Migration

https://help-desk-migration.com

Gegründet 2016

Help Desk Migration – Preisübersicht

Help Desk Migration bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Help Desk Migration findest du unten.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Nicht erhältlich

Kundenbetreuung

Support während der Geschäftszeiten

Online

Help Desk Migration Funktionen

Datenbank Software
Backup und Recovery
Datenbank-Umwandlung
Datenmigration
Datenreplikation
Leistungsanalyse
Mobiler Zugriff
NOSQL
Relational
Unterstützt zahlreiche Programmiersprachen
Virtualisierung
Zugriffskontrollen/Berechtigungen

Help Desk Migration – Nutzerbewertungen

Zeigt 5 von 78 Nutzerbewertungen

Gesamt
4.8/5
Benutzerfreundlichkeit
4.8/5
Kundenservice
5/5
Funktionen
4.7/5
Preis-Leistungs-Verhältnis
4.8/5
Gauthier E.
Supervisor of Customer Service
Sportartikel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 3.5.2018

"Migration from Oracle Cloud to Zendesk. A smooth transition."

Kommentare: Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.

Vorteile: Amazing support and technical advice.
Delivery was made according to the original project schedule.
No extra charges than what was quoted.

Nachteile: Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.

Antwort des Softwareanbieters

von Help Desk Migration an 4.5.2018

Thank you, Gauthier!
I wish you and Thule Group all the best!

Kind regards,
John

  • Quelle des Nutzers 
  • Bewertet am 3.5.2018
Anthony W.
IT Development Manager
Computer-Hardware, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 17.2.2020

"Help Desk Migration Review"

Kommentare: We used Help Desk Migration to move from the Zoho Desk Support Platform over to the Zendesk Support Platform as we wanted to restart with a fresh interface and something that was more customizable and programmable. Help Desk Migration helped with getting our Data over so we didn't lose any tickets or have to recreate any user accounts at all.

Vorteile: The software was easy to use and we were able to migrate all our data in less than 4 hours which was really good assuming we had over 5,000 records of tickets, companies, organizations, etc. They have a wide range of platforms that they support which is really good. The customer support service at Help Desk Migration was really useful and provided a Delta migration for a few stray tickets free of charge, which was really helpful to conclude our Data Migration.

Nachteile: I didn't have complete control over my migration, I can see why however it just meant that a few things were more confusing, it would be good If I could set defaults for assignee's automatically, but it all worked out in the end.

  • Quelle des Nutzers 
  • Bewertet am 17.2.2020
Carol S.
Support Engineer
Onlinemedien, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.2.2020

"This product was perfect for helping us migrate our support ticketing software!"

Kommentare: We migrated from Zendesk to Hubspot for our ticketing software.

Vorteile: The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.

Nachteile: The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.

  • Quelle des Nutzers 
  • Bewertet am 14.2.2020
Daelan W.
Director of Technology
Bekleidung & Mode, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 15.11.2019

"Worked as expected"

Kommentare: Overall it was positive

Vorteile: The migration tool worked as expected. It effectively migrated all of our Desk.com cases into ZenDesk.

Nachteile: The software is very expensive. I don't think their price is aligned with the overall value. If it was 50% cheaper I would see much more value. They have overpriced it.

  • Quelle des Nutzers 
  • Bewertet am 15.11.2019
Ronald S.
Project manager
Logistik & Lieferkette, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.3.2020

"Help Desk Migration is exactly what we needed!"

Kommentare: We had a great experience using Help Desk Migration - the information we wanted was brought over seamlessly and the entire process was very quick and easy. They truly care about providing excellent support and were very responsive to each of our requests. The cost of the migration was very reasonable, we could not be happier.

Vorteile: Help Desk Migration was very intuitive, guiding each step of the process from authorizing each system, mapping fields, and performing a test migration. Their support is top notch and proactively reached out to ensure everything was going smoothly.

Nachteile: I can't think of anything bad about the software. I was able to pick up where I left off each time I went back to use the software.

  • Quelle des Nutzers 
  • Bewertet am 12.3.2020