Help Desk Migration
von Help Desk Migration5 / 5 50 Bewertungen
Wer nutzt diese Software?
Durchschnittliche Bewertung50 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Help Desk Migration
- Gegründet 2016
Über Help Desk Migration
Help Desk Migration ist ein einzigartiger Service, mit dem Daten von einer Plattform auf eine andere verschoben werden können. Der Service unterstützt rund 30 der beliebtesten Helpdesk-Systeme:
Zendesk, Freshdesk, Freshservice, Kayako, Intercom, Desk.com, Help Scout, Parature, Samanage usw. Du kannst auch Daten von und zu CSV-Dateien migrieren.
So ist eine Migration von Tickets, Kontakten, Agenten, Anhängen und anderen Daten innerhalb weniger Stunden möglich.
Help Desk Migration Funktionen
- Backup und Recovery
- Mobiler Zugriff
- Unterstützt zahlreiche Programmiersprachen
Die hilfreichsten Reviews für Help Desk Migration
Bewertet am 11.5.2017
Superb service, very secure and great attention to detail
Kommentare: fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms quickly with no loss of productivity
Vorteile: I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required. I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data. They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.
Antwort des Softwareanbieters
von Help Desk Migration an 11.5.2017
Thank you, Brett!
We are happy to have you as a client!
Bewertet am 13.9.2019
Easy, fast, and reliable.
Vorteile: Very good customer support to do a sensitive opération.
Nachteile: nothing in particular, everything was clear.
Bewertet am 19.7.2019
Made our migration simple
Kommentare: HDM came through when Kayako couldn't. We were supposed to migrate our ticket centre through Kayako, but after a month of sandbox usage, a couple days before the migration, when we reached out to confirm the upcoming migration, they let us know the rep we were working with was no longer with the company, and that they could not complete our migration for a few months as they were rebuilding their migration engine. HDM stepped up and helped us migrate our ticket centre without the help of Kayako, and gave us a discount as well. They came through for us when Kayako couldn't.
Ease of use
Speed of migration
Some of the knowledgebase articles were not migrated into the proper categories, but was an easy fix. Everything went into 'Source Default Folder', but it did create the other categories. Just needed to go through and change them after the fact
Doesn't show any stats during the migration to see how fast the import is going. They can let you know on the backend
Sometimes fails without any decent error message, but the team will let you know and it will pick up where it left off
Bewertet am 22.7.2019
Great product !
Kommentare: Almost perfect ;-)
Almost everything is migrated, no data is lost.
You can try many times and the support is very friendly, I was able to migrate many specific tickets that I chose before.
Not that expensive.
- It's not possible to import Zendesk tags unfortunately
- Ideally all activities imported would have been attributed to "customer success" Team on my new CRM. So that I can easily filter those activities
Bewertet am 3.5.2018
Migration from Oracle Cloud to Zendesk. A smooth transition.
Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.
Amazing support and technical advice.
Delivery was made according to the original project schedule.
No extra charges than what was quoted.
Nachteile: Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.
Antwort des Softwareanbieters
von Help Desk Migration an 4.5.2018
Thank you, Gauthier!
I wish you and Thule Group all the best!