Qminder

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

Kommentare: Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Vorteile:

I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Nachteile:

There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

QMINDER is very efficient

Vorteile:

I love how user friendly the product is and how the customers like it as well. It is easy to manage our traffic/business

Nachteile:

I have no complaints using Qminder it is very user friendly.

Qminder as a user

Vorteile:

Being able to get notifications when new patients are added to the que.

Nachteile:

Even though I only have one department line selected, I still get notifications for long wait times from other departments.

How Qminder works for us

Kommentare: I personally like Qminder and am glad it is being used in our agency.

Vorteile:

This product was implemented in our new facility in February. We see about 400-500 clients in our office on a weekly basis. The best thing about this product is it allows us to keep track of clients, reason for visit, also the feature of text to client is very helpful.

Nachteile:

Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate. They don't understand the reason for initials and to make sure they are watching their phones for notifcations. Maybe adding more features like additional languages.

Qminder makes it easy

Kommentare: it works grea and no real issues with the software. Any new changes are so seamless.

Vorteile:

We love how it tracks the moment we enter the customer information

Nachteile:

none at this time. It's hard to find any real issue with this product since it part of our daily workday.

Qminder

Kommentare: Qminder is the best software to help manage visitors, staff, and wait time averages.

Vorteile:

It allows our company to manage visitors, staff, and wait times from anywhere by using the app.

Nachteile:

Nothing in my opinion needs to be improved by Qminder.

Best Decision

Kommentare: Since its implementation in our building, Q-minder has made our lobby operations easier, as well as more efficient. It has also aided in allowing me to better collect and analyze real-time data, especially being that it will create the graphs and layouts for you.

Vorteile:

Ease of Use for both staff and clientsText message communication featuremakes data reporting easier and less time consuming

Nachteile:

Limited language optionsWorkflow/screen options are limitedfor reporting purposes wish the system could better record duplicate clients

Tania Review

Kommentare: Good we use it daily

Vorteile:

Check in process, the check out process, easy to use

Nachteile:

Not enough notifications- I wish there were more and frequent notification

easy to use

Kommentare: streamlining client

Vorteile:

easy to use, ability to text client and leave notes

Nachteile:

unable to reopen closed tickets which is needed when client has multiple needs

From the Front Office

Kommentare: It helpful to see everyone that is checked in, it is also helpful for looking up past check-ins.

Vorteile:

I like knowing who has the client checked in. I like the ease of switching locations.

Nachteile:

If a person is claimed by someone they have to release the Q before another person can claim it.

utilizando Qminder en la organización.

Kommentare: una buena experiencia manejando Qminder. en general, el sistema es de facil manejo y con un buen soporte. que incluso lo agregaron en su pagina principal con un chat.

Vorteile:

Lo que me ha gustado de Qminder, es que últimamente tuvo una actualización donde se puede visualizar la atención que esta en curso. y adicional si el registro en atención tiene mucho tiempo de estar activo, Qminder envía un correo electrónico dando aviso que esa atención se encuentra en un tiempo muy extendido, y personalmente me ha ayudado porque me ha salvado de tener atenciones que no deben tener un tiempo muy extenso y que por otras actividades olvide.

Nachteile:

al inicio cuando se integro el sistema de Magellan o CS global. se nos hacia complicado la interaccion de ambos sistemas, pero en realidad Qminder tiene una buena interfaz y todo era de costumbre, algo que me parece un poco desventajoso es que, cuando los registros son muy antiguos. ya no aparecen.

Qminder

Kommentare: En mi experiencia, facilita en gran medida el registro de visitas y permite llevar un numero real de las visitas diarias, semanales y mensuales.

Vorteile:

Se me ha facilitado desde el principio para el registro de mis visitas y llevar seguimiento de mi desempeño de igual manera para verificar información a lo largo de mi turno

Nachteile:

Lo que no me gusta es que el boton de jalar el turno y terminarlo esta en el mismo lugar, si por algun accidente das doble clic puedes llegar a terminar el turno apenas iniciado.

qminder

Kommentare: ha sido muy buena

Vorteile:

qminder nos ayuda a generar turnos, contar tiempos de atención y de espera y darnos visibilidad para mejorar dia a dia

Nachteile:

a veces es un poco lento o no deja cerrar turnos si no llenas campos obligatorios

Qmindes es una herramienta que te mejora tu espera

Vorteile:

lo amigable que es para el usuario y lo sencillo de utilizar

Nachteile:

al momento de ver los reportes que sea mas sencillo la muestra de los perfiles d elos visitantes

qminder review

Kommentare: awesome

Vorteile:

This fills all our needs and is easy to use for use as well as our customers

Nachteile:

none.This fills all our needs and is easy to use for use as well as our customers

A Great Queue & Waiting Line Management System!

Vorteile:

This software is beautifully designed and super-easy to use. It has a ton of features and allows customization for the user needs of your organization. The company is very responsive to user problems and issues that arise on a daily basis, and their development team is amazing when it comes to updating the platform's look and functionality.

Nachteile:

I've previously worked as a software trainer and beta-tester and feel like I have very high standards for any software I use and I can honestly say that this platform is exceptional and has allowed our company to better serve the thousands of students we work with each year!

Qminder review

Kommentare: I have always had a positive experience with qminder due to the communication skills it provides.

Vorteile:

It is extremely helpful when communicating with patients as well as staff.

Nachteile:

I do not dislike anything about this software.

Customer Service

Kommentare: Overall is awesome and save time and trouble when dealing with multiple customers

Vorteile:

I like how we add customers to Qminder and it get sent to the back for agents to pull from list

Nachteile:

I like the software all the way around cause it benefits the agents

It's easy

Kommentare: Great experience no complaints

Vorteile:

That I can keep track of all my customers and my staffs waiting and serving times rather I check today or a month ago.

Nachteile:

I feel like Qminder is missing themes and colors for our backgrounds. Allow us to decorate it how we want it

Quality

Vorteile:

helpful for time management and forgeting anyone

Nachteile:

no audio prompts would be helpful so i don't forget if i go into another window

Scheduling program and accessibility to services evaluated as recommendable

Kommentare: I am aware of other programs used by Brazil's health systems and made a positive comparison of this one.

Vorteile:

Ease of use and the identification factor of health facilities.

Nachteile:

I didn't find any negative points in using the software.

Easy set-up and use!

Kommentare: GREAT! Very easy to use for our clients and staff

Vorteile:

I can make all the changes myself -very easy

Nachteile:

Launch of new features are not always 100% ready

What I do with my Qminder

Kommentare: Makes my reporting and monitoring easy for me.

Vorteile:

Being able to view daily, weekly and monthly reports.

Nachteile:

Not being able to add ATI as an administration

Plug and play

Kommentare: I’ve been using Qminder for a few year and did a lot of integrations with our systems to reuse the data of visitors when arrive the salesperson

Vorteile:

Easy setup, nice user interface, api for integrate external systems

Nachteile:

Good to me so far, i think is a really good product and growing

QMinder Review

Kommentare: Great!

Vorteile:

Ease of use and user interface for the ipad

Nachteile:

"Call Again" feature does not "Call Again" as noted