Qminder

A great tool for enabling our clients to own their progress from the outset

Kommentare: Qminder is always very on top of things if we have an issue and we rarely have an issue.

Vorteile:

Great UI for our staff and the ability for our staff to message our clients while they wait.

Nachteile:

We wish the front end UI of the check in form was more customizable.

Brilliant tool for queue management, probably the best on the market

Kommentare: I am using this software to track and analyse data based on customer's visits. I do enjoy it since this is accurate, it does not have delays and it gives a very interactive and simplified way of using it. Although I used couple of queue management systems, I have never seen a product to be so user friendly and the availability to interact with the support team in seconds.

Vorteile:

I do like that the software is getting always new features, is being updated and well maintained.

Nachteile:

In my two years experience using Qminder, I couldn't find anything wrong with it. All you need is a stable internet connection and the software will work smoothly.

Review 1

Kommentare: No satisfied in general lots of improvement opportunity to become user friendly

Vorteile:

Communication text box capability. It gives real time possibility to text to applicant.

Nachteile:

Access to settings, pages identifications and connections, activation methods of information on screen, design of website

City hall permit center

Kommentare: Very easy to use - not complicated. Very helpful with tracking customers, waiting times, actual service time of each customer at each division level.

Vorteile:

Ability to view which division customers are waiting for. Ability to transfer to different divisions as needed.

Nachteile:

It has been working great for our purposes.

Very Useful

Vorteile:

Qminder is helpful in alerting each department within this large company that there is a customer waiting downstairs for assistance. It allows each of us the freedom to not be tied down to one area waiting for customers to arrive. I especially enjoy the fact that it can be accessed via mobile devices as well.

Nachteile:

Qminder is simple but powerful and very useful for its intended purpose. As they are always adding updates and new features, it's difficult to find any cons because they are usually fixed before they become much of a problem.