Aspect Workforce Management

Aspect Workforce Management

von Aspect Software

Wer verwendet Aspect Workforce Management?

Kontaktcenter mit über 100 Agenten, die ihre Belegschaft über Standorte, Kanäle und Fähigkeiten hinweg einfach verwalten möchten.

Was ist Aspect Workforce Management?

Aspect Workforce Management ist ideal für Kontaktcenter mit mehr als 100 Agenten geeignet und bietet dynamisch kombinierte Personalvorhersagen und Zeitplanung für Voice-, Multi-Session-Chat-, E-Mail- und soziale Kanäle. Nutzer können auch leistungsstarke Was-wäre-wenn-Szenarien ausführen, um den Personalstand unter verschiedenen Geschäftsbedingungen anzuzeigen. Bereitstellung vor Ort, gehostet oder in der Cloud.

Aspect Workforce Management – Details

Aspect Software

http://www.aspect.com/

Gegründet 1973

Aspect Workforce Management – Preisübersicht

Aspect Workforce Management bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Aspect Workforce Management findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Aspect Workforce Management Funktionen

Personaleinsatzplanung Software
Auftragnehmer-Management
Budgetierung/Prognosen
Fähigkeiten-Nachverfolgung
Labor Forecasting
Lebenszyklus-Management für Mitarbeiter
Leistungskennzahlen
Mitarbeitereinsatzplanung
Personalbeschaffungs-Management
Variable Mitarbeiter
Zeit- und Anwesenheitsmanagement

Aspect Workforce Management – Nutzerbewertungen

Zeigt 5 von 232 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
3.9/5
Kundenservice
3.9/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
3.8/5
Ellen R.
WFM Analyst
Outsourcing/Offshoring, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 4.1.2019

"Excellent Work Force Manegement tool"

Kommentare: I have had very good experiences with this product overall. Support when needed, the sheer customization, the overall feel of the program, the time it saves me for various tasks in maximizing my workload each day.

Vorteile: The software is easy to use, and is very customizable. There is a lot of support when needed. I've used other products before and prefer this software over others because of the multifaceted capabilities of this program

Nachteile: I want to give cons for a much balanced review, however I find it difficult to find anything I dislike about the program. It is so customizable, that if I were to say I didn't prefer the colors, I can customize those too! When I switched over from other programs, Aspect Workforce Management program saved me so much time, and is very easy to use. Tons of time was saved in my workload.

Antwort des Softwareanbieters

von Aspect Software an 7.1.2019

Thank you for taking the time to review Aspect Workforce Management. We appreciate the detailed feedback and the high marks! -The Aspect Team

  • Quelle des Nutzers 
  • Bewertet am 4.1.2019
Abad O.
Analyst
Fluggesellschaften/Luftfahrt, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 30.7.2019

"Great Product, Some improvements needed"

Kommentare: Overall it has been a positive experience.

Vorteile: The program is easy to use and flexible to customize in house and problem solve.

Nachteile: There are some items and limitations with the difference between the mobile workforce and the desktop version that are currently now starting to align but need to better align. Also the processing power of processing thousands of requests seem to cause lots of latency and almost brings the tool to a hault.

  • Quelle des Nutzers 
  • Bewertet am 30.7.2019
Kris W.
Sr. Manager WFM
Telekommunikation, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.7.2019

"Aspect is King of the Ring!"

Kommentare: Rocky at times, but as of the recent change in ownership, we have only had good experiences and interactions.

Vorteile: Love the new Multi-Channel features that were rolled out with version 18. The flexibility available within the product allows for out of the box thinking, and features that are able to solve for challenges that are unique to an organization. User administration and system automation are key functions that are of great use.

Nachteile: Ease of use in terms of WFO. Some of the layouts are not as simple and intuitive as they could be, especially when it comes to the agent dashboards. Creating a better experience for the agents would really assist in the adoption of WFO's use from an agent perspective.

  • Quelle des Nutzers 
  • Bewertet am 30.7.2019
Thomas C.
WFM SysAdmin
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 8.5.2017

"Large suite, lots of possibilities"

Kommentare: Automation at several levels.. but always looking for more.

Vorteile: good for manual pattern tracking, fast schedule generation, great for simple break optimization if you IDPs have been keep up-to-date.

Nachteile: We have a ton of groups that need to be maintained. There are still lots of opportunities for increasing efficiency within the software. When I need to do something.. I need to do it for dozens or hundreds of groups.. for dozen's or hundreds of times. This is software... Help us eliminate some more of the tedious work.

Antwort des Softwareanbieters

von Aspect Software an 2.6.2017

Thank you for taking the time to review Aspect Workforce Management. We are glad to hear that you like the fast schedule generation and simple break optimziation, and are sorry that maintaining your groups has not been an easy process.

We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.

Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

  • Quelle des Nutzers 
  • Bewertet am 8.5.2017
Elvira M.
Senior Specialist
Bankwesen, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 22.9.2018

"Efficient tool for consumer engagement and workforce optimization"

Vorteile: I think forecasting feature is my most liked feature in Aspect. It saves time and gives the opportunity to react business needs very quickly. Aspect Workforce Management is essential platform for all kind of businesses. In order to be successful in the market you need to make sales and of course for high sales you need many customers. In orders to gain many customers the key factor is customer satisfaction. Aspect Workforce Management helps businesses to reach high customer satisfaction with less effort. Aspect gains it with a lot of rich features and smart predictions.

Nachteile: What I dislike is speed problem on Aspect servers. It is not permanent problem but sometimes you can observe overloading and as a result response rate of running tasks slows down due to high volume of requests to server.

Antwort des Softwareanbieters

von Aspect Software an 24.9.2018

Elvira, thank you for taking the time to review Aspect Workforce Management and the high rating! We are so glad you like the forecasting and that it helps you to reach high customer service with less effort. We also appreciate your feedback on the speed of the system which could be due to WFM or due other network constraints as well. We appreciate the feedback and will forward it on to our product team. -Aspect Software

  • Quelle des Nutzers 
  • Bewertet am 22.9.2018