Wer nutzt diese Software?
Kontaktcenter mit über 100 Agenten, die ihre Belegschaft über Standorte, Kanäle und Fähigkeiten hinweg einfach verwalten möchten.
Durchschnittliche Bewertung232 Bewertungen
- Gesamt 4.2/5
- Benutzerfreundlichkeit 3.9/5
- Kundenservice 3.9/5
- Funktionen 4/5
- Preis-Leistungs-Verhältnis 3.8/5
- Kostenlose Version Nein
- Gratis Testen Nein
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Aspect Software
- Gegründet 1973
Über Aspect Workforce Management
Aspect Workforce Management ist ideal für Kontaktcenter mit mehr als 100 Agenten geeignet und bietet dynamisch kombinierte Personalvorhersagen und Zeitplanung für Voice-, Multi-Session-Chat-, E-Mail- und soziale Kanäle. Nutzer können auch leistungsstarke Was-wäre-wenn-Szenarien ausführen, um den Personalstand unter verschiedenen Geschäftsbedingungen anzuzeigen. Bereitstellung vor Ort, gehostet oder in der Cloud.
Aspect Workforce Management Funktionen
- Lebenszyklus-Management für Mitarbeiter
- Variable Mitarbeiter
- Zeit- und Anwesenheitsmanagement
Die hilfreichsten Reviews für Aspect Workforce Management
Bewertet am 4.1.2019
Excellent Work Force Manegement tool
Kommentare: I have had very good experiences with this product overall. Support when needed, the sheer customization, the overall feel of the program, the time it saves me for various tasks in maximizing my workload each day.
Vorteile: The software is easy to use, and is very customizable. There is a lot of support when needed. I've used other products before and prefer this software over others because of the multifaceted capabilities of this program
Nachteile: I want to give cons for a much balanced review, however I find it difficult to find anything I dislike about the program. It is so customizable, that if I were to say I didn't prefer the colors, I can customize those too! When I switched over from other programs, Aspect Workforce Management program saved me so much time, and is very easy to use. Tons of time was saved in my workload.
Antwort des Softwareanbieters
von Aspect Software an 7.1.2019
Thank you for taking the time to review Aspect Workforce Management. We appreciate the detailed feedback and the high marks! -The Aspect Team
Bewertet am 30.7.2019
Great Product, Some improvements needed
Kommentare: Overall it has been a positive experience.
Vorteile: The program is easy to use and flexible to customize in house and problem solve.
Nachteile: There are some items and limitations with the difference between the mobile workforce and the desktop version that are currently now starting to align but need to better align. Also the processing power of processing thousands of requests seem to cause lots of latency and almost brings the tool to a hault.
Bewertet am 30.7.2019
Aspect is King of the Ring!
Kommentare: Rocky at times, but as of the recent change in ownership, we have only had good experiences and interactions.
Vorteile: Love the new Multi-Channel features that were rolled out with version 18. The flexibility available within the product allows for out of the box thinking, and features that are able to solve for challenges that are unique to an organization. User administration and system automation are key functions that are of great use.
Nachteile: Ease of use in terms of WFO. Some of the layouts are not as simple and intuitive as they could be, especially when it comes to the agent dashboards. Creating a better experience for the agents would really assist in the adoption of WFO's use from an agent perspective.
Bewertet am 4.11.2019
Keep your workforce organized
The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.
One of the better tools is you're able to run a simulation of the schedules for certain amount of weeks without making it official and it'll help you understand everything better and show it to upper management.
Nachteile: Creating everything from a scratch can be confusing if you don't know what you're doing but at the end it's worth it.
Bewertet am 8.5.2017
Large suite, lots of possibilities
Kommentare: Automation at several levels.. but always looking for more.
Vorteile: good for manual pattern tracking, fast schedule generation, great for simple break optimization if you IDPs have been keep up-to-date.
Nachteile: We have a ton of groups that need to be maintained. There are still lots of opportunities for increasing efficiency within the software. When I need to do something.. I need to do it for dozens or hundreds of groups.. for dozen's or hundreds of times. This is software... Help us eliminate some more of the tedious work.
Antwort des Softwareanbieters
von Aspect Software an 2.6.2017
Thank you for taking the time to review Aspect Workforce Management. We are glad to hear that you like the fast schedule generation and simple break optimziation, and are sorry that maintaining your groups has not been an easy process.
We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.
Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team