von CustomerSure5 / 5 5 Bewertungen
Wer nutzt diese Software?
Mid-size organisations who understand the connection between customer satisfaction and increased possibility. Strong niche in utilities and the software industry, but used in all sectors, globally.
Durchschnittliche Bewertung5 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 499,00 $/Monat
- Preisinformationen Team - $499/month Organisation - $1499/month Enterprise - $3499/mo
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2010
CustomerSure is the best customer satisfaction investment you can make.
We provide software and a method that connects customer feedback to an improved bottom line.
When you treat the feedback process itself as an opportunity to delight customers, retention, referrals and net spend grow.
CustomerSure makes it easy to manage feedback, collect NPS and CSAT, share the results around your business.
Our consultants and tech support are always on hand with pragmatic, buzzword-free advice.
- Benutzerdefinierte Umfrage-URLs
- E-Mail Marketing
- Mobile Umfrage
- Unterstützt Audio / Bilder / Video
Die hilfreichsten Reviews für CustomerSure
Bewertet am 19.3.2012
100% recommend this app
Kommentare: I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app. from apps.shopify.com/customersure - getbusystore
Bewertet am 14.3.2013
Overall I highly recommend this app
One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.
Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.
Installing the app was painless (especially for someone like me who knows so little code). Setting up the dashboard and the survey were easy to do.
Within 24 hours of set-up, I was getting immediate feedback from visitors.
Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.
Overall I highly recommend this app as a way of connecting with your customers after a transaction.
Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.
Bewertet am 16.3.2018
CustomerSure is a Must
Kommentare: It does amazing job at helping us get customer feedback.
Vorteile: CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is.
Bewertet am 19.1.2012
Great application for centralising your customer service
Kommentare: This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns. (From apps.shopify.com/customersure -MoreTVicar)
Bewertet am 1.10.2012
CustomerSure is slick
Kommentare: CustomerSure is slick, it integrates with our company branding really well and is easy to use.