Briostack

Small company customer service with big company application

Kommentare: My experience using Briostack has been positive from the beginning and over the last several years. They keep us running smoothly, great customer service and the reports that can be generated are also extremely helpful from an owner's stand point to see where you can improve your business outcomes.

Vorteile:

When we decided to make a change to a more user friendly system for our customer tracking, scheduling, billing, etc., the transition was so easy I could not believe it. I had been through other software changes before and none of them ran as smoothly as switching to Brio stack. I had an account representative assigned and he held my hand through it all!

Nachteile:

There are always things that could be improved but Briostack is so great about listening to their customers and giving them what they want/need. If there is something I think could be done better, I express that and they really try to make the improvement. They are very customer focused.

A Great pest control software designed by pest control people.

Kommentare: The company and the software have been great to work with and we enjoy our partnership with them.

Vorteile:

This is a product like all in this field that will require an intital setup period, that you will have to setup. Once you are set up the ease of use, and the cost savings have been great. The customer service is very helpful and they listen to your ideas and suggestions to help improve there product.

Nachteile:

The tech app and the station reporting have been two items that still need the most growth. I have seen the improvements that are coming so they are getting better.

THE WORST SUPPORT IN ANY SOFTWARE

Vorteile:

NONE at all whatsoever. Do not ever sign up with this software!

Nachteile:

Briostacks support has been nothing but NON-EXISTENT. I had purchased a company using Briostack and they have refused to help me at all. Now we are switching to another much better software company FieldRoutes, and we have been submitting emails, call, and chats to submit a ticket so we can begin a token transfer to move merchants for over a month with zero help. They keep telling us that they are going through a bunch of employee turnover and position changes. They said our original account manager is no longer managing accounts and that they don't have anyone to fill the position, but that what we are asking for can only be handled by an account manager. I WILL RECOMMEND ANYONE LOOKING INTO BRIOSTACK FOR THEIR CRM SOFTWARE TO NOT EVEN DEMO THEM AND TO RUN THE OTHER DIRECTION AS FAST AS POSSIBLE.

Best software on the market for pest management

Kommentare: Problems with learning all the features it offers because of not having the time to learn them
Smaller companies just need the basics not all the bells and whistles

Vorteile:

Customer support and service is outstanding Software user friendly and their training was very good

Nachteile:

Mobile usage was difficult for the technicians Difficulty in the route finding clients and history or notes.

Ok but lots of features cost extra

Kommentare: Way better than PestPac for sure.

Vorteile:

If feature it’s not there or report bringing to attention of developers team and they WILL have it added for you

Nachteile:

More pest geared than lawn. All the charges for everything