Wer verwendet Smoobu?
Es werden Vermieter auf der ganzen Welt bedient. Das Unternehmen konzentriert sich auf unabhängige Vermieter und Agenturen mit bis zu 50 Einheiten.
Was ist Smoobu?
Smoobu ist eine webbasierte Software, die die effektive Verwaltung deiner Ferienwohnung ermöglicht.
Smoobu – Details
Smoobu – Preisübersicht
Smoobu ist verfügbar ab 19,00 €/Monat. Smoobu bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Smoobu findest du unten.
Smoobu – Nutzerbewertungen
Zeigt 5 von 37 Nutzerbewertungen
Bewertet am 29.8.2019
Great software i would not hessitate to recommend
Xabier txomin S.
Kommentare: It is really easy to use. No complications, no difficult to set up functionalities. The property web facility is a plus. The support team is really friendly, knowledgeable and listens to customers!. I am getting lots of emails from competition but I am not planning to move from Smoobu. I really love Smoobu simplicity.
1.-It is a very easy to use software. Getting familiar with smoobu is really simple, practically instantaneous.
2.-The migration to Smoobu is really simple and staff is always willing to help.
3.-They have a very useful and very easy to configure web functionality.
4.-I love the functionality of being able to synchronize rates from smoobu with the most important sales channels.
5.-The synchronizations works perfectly. It has never failed so far. No double bookings at all.
6.-The system rarely crashes down and if it does, it is momentarily for maintenance.
7.-You can set up Smoobu in different languages. It is truly multi-lingual.
8.-Perhaps this is one of the strongest points of Smoobu. It is true that communication with the customer service department is easy, fast and always in a friendly and professional tone.
Given that it is a software that it is designed to be easily usable and does not complicate its functionalities, there may be people who miss less avant-garde features but in my case in particular I love that everything Smoobu offers works perfectly and without complications. They are currently developing a solution for the new PSD2 regulations, which is more than welcome.
Bewertet am 31.1.2020
Minimal user IT knowledge needed; Regular Improvements and New Feature; Top After-Sales Support
Kommentare: We have absolute confidence in the Smoobu software after over 2 years of using it. In an increasingly automated world, the Smoobu after sales staff have a human touch and an UNDERSTANDING of our business that is invaluable, which indicates that they are well-trained/experienced. Any problems can be solved swiftly without long tedious (and repeated) explanations. We have found EXACTLY the product and back-up we need, starting from scratch in 2017 and cruising at our optimum turnover in 2020, which would have been impossible with the Smoobu software package.
Vorteile: As a single property tourism letting company, we need a one-stop solution for our market visibility, communications, calendar and price management (linked to the WHOLE market) and and a 100% reliable point-of-sale interface with our payment provider platform. The SMOOBU property rental management software package gives us all the above and several other options that we don't use. Very good value for money when one considers its vital role. It's an EXCELLENT tool.
Nachteile: We offer our website in 3 languages BUT Smoobu does not, as yet, permit us to set up a photo-based template into which we can add our images THEN copy that template and insert the different languages. The work-time needed to set up the sites is therefore tripled as each language site needs to be started from a set of blank pages.... The Smoobu team is so pro-active that this option will no doubt come soon.
Bewertet am 21.11.2019
Best viable solution for small property owners with great CUSTOMER SUPPORT, CLEAN FEATURES & PRICING
Vorteile: Firstly, for someone who has hardly used a channel manager, the learning curve is always going to be a thing no matter which service you decide to use. This was the case for me, after reading countless reviews I decided to trial Smoobu and am now a paid user. And when the learning curve is unavoidable, Smoobu truly shines with their CUSTOMER SUPPORT - it is definitely one of their best features. Their chat team works in German-time (and they are not available 24/7), but it was definitely handy when you're based overseas. Their e-mail support team I find are VERY experienced, fast, helpful, patient, understanding and respectful - I seriously only have praise for them! They truly helped a novice channel manager user like myself troubleshoot, configure, and set up the optimal solution that works best for my particular business size and workflow. Regarding the SOFTWARE FEATURES, I think we always tend to want more, and more of the available features offered more seamlessly and automated, so I don't think it's even fair to expect EVERYTHING, and the simplicity of Smoobu's software - both in UI and UX, once you get a grip on it, is a HUGE asset that eliminates and minimises all the headaches we go through as owners and managers. And finally - PRICING. Based on my own research I think their overall quality offering is astounding vis a vis the cost. I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using!
Nachteile: EMAIL SUPPORT > CHAT SUPPORT: Though chat support is easier to access, for an actual conundrum or a multilayered question you're facing I would definitely go through their e-mail support since they can constructively engage with your problems (maybe also because they have more time to respond?), and you really feel that they are there to help you! But the chat team is great too for small questions you might have (but sometimes they disconnect in the middle of a question - but don't be discouraged and take that to e-mail or maybe call though I haven't tried that personally!) GOOD DESIGN BUT NOT YET MIND-BLOWING: It is minimal, clean and ticks all the right boxes in terms of UI / UX and it is not at all problem for internal admin use, but for someone who comes from a creative industry background (e.g. used to the intuitive approach of Apple products and have done consumer-facing communication work) I do think their consumer-facing features (like their new GUEST APP and WEB EMBEDDABLE BOOKING TOOL) can be further reimagined based to align themselves with consumers who are spoiled by Apple, Google et al. providing great design to the mainstream. So in sum, based on a philosophy that good design → looks great and ALSO heightens practicality. TWO-WAY SYNCS VS iCAL SYNC: Not a con but a note - with Airbnb when you sync via their two-way sync it makes it impossible to view or edit your calendar on Airbnb. It's great but I found it easier to iCal sync like the rest of the platforms!
Bewertet am 24.10.2019
Avoid....caused me a load of extra work.
Kommentare: Dreadful, time consuming, very poor online support, who were surprisingly rude.
Vorteile: The idea is great but it doesn't work in practice. There are better alternatives.
Nachteile: Smoobu was a disaster for me. Using Sboobu cuts you off from using the portals (Airbnb, Agoda, Tripadvisor etc). You are actually blocked from using the portal platforms & must only update listings & bookings on the Smoobu platform. You can't even access the calendars anymore. You can no longer communicate with guests through portals, only through Smoobu. The worst thing is, if you have any blocked dates in the portal calendars they are ignored by Smoobu & then deleted on the portal. Suddenly all your blocked dates become available & you must re-block them all on Smoobu. It's awkward, difficult to use & the support is hopeless. They have no training, they are rude & don't understand the platform. AVOID! The set up is too time consuming.
Antwort des Softwareanbieters
von Smoobu an 26.11.2019
Let me say sorry for your bad experience first of all.
We tried to do our best supporting you in the setup. Airbnb blocks some functionality on their side, which then you can access through Smoobu directly. In the end this is the central point of a channel management system. The other portals are not blocked. They remain exactly the way they were before connecting. So you can work on both ends. I looked at the support cases and we did not have a chance to help you out as you had already started disconnecting once we were coming in. So I am happy to give it a new chance to show you how the system actually works as addressed in several messages.
Bewertet am 5.2.2020
Good software. It is possible to make it excellent software
Overall convenient and friendly software. In my opinion with some other functions like the ones I mentioned it can turn from good software into excellent software.
It is important for me to add that there are similar software to this one at lower prices and at more expensive prices. In my country the average monthly software cost ranges around 50 euros. If you were able to connect a credit company that works with Israel and flexibility along with invoice automation, I have no doubt that I would recommend many to switch to this software.
Vorteile: The interface is convenient from any computer and mobile phone
1.There is no clear place to see a customer payment status.
2. In my country the software cannot connect to a credit card so I need to use more software.
3. If I want to issue a concentrated invoice at the end of a month to a supplier that sends customers to me it is problematic. That is, it is not possible to open a clean invoice and associate it with customers that I had this month.