--- description: Detaillierte Informationen über ProcedureFlow zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProcedureFlow Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [ProcedureFlow](/software/159865/procedureflow) # ProcedureFlow Canonical: https://www.capterra.com.de/software/159865/procedureflow Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/159865/procedureflow?page=2) > Wenn du Expertenwissen als visuelle Karte repräsentierst, gibst du Anderen das benötigte Selbstbewusstsein, um die Arbeit schneller zu starten. > > Bewertung: **4.9/5** von 27 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ProcedureFlow? Die Software unterstützt Kontaktcentern jeder Branche und Größe, dabei, aus ihrem Personal Profis zu machen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 27 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ProcedureFlow - **Region**: Saint John, Kanada - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 20,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Berichterstattung / Analyse - Content-Management - Drag-and-Drop - Self-Service Portal - Textbearbeitung - Third-Party Integrations - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software) - [BPM-Tools](https://www.capterra.com.de/directory/30010/business-process-management/software) ## Alternativen 1. [Confluence](https://www.capterra.com.de/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Caspio](https://www.capterra.com.de/software/137206/caspio) — 4.6/5 (249 reviews) 3. [Agiloft](https://www.capterra.com.de/software/101273/agiloft) — 4.8/5 (38 reviews) 4. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Capacity](https://www.capterra.com.de/software/192480/capacity) — 4.5/5 (14 reviews) ## Nutzerbewertungen ### "ProcedureFlow is a MUST for a call center\!" — 5.0/5 > **Cheryl** | *21. Februar 2018* | Staatsverwaltung > > **Vorteile**: This is one of the easiest products I've used in my call center career and we have seen IMMEDIATE improvements in the call center\! It's easy to set up, maintain and use\! Our training reduced by 2 weeks right away as a result\! Our agents utilize it and we have had fewer errors\! The staff support from ProcedureFlow is First Class\! ----- ### "A game changer for making procedures that are actually useful." — 5.0/5 > **Andrew** | *14. März 2017* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The software is highly flexible and great for collaborative process building. The collaboration aspect seems to get buy-in from the techs, since they are helping to build the processes. > > **Nachteile**: The user management features aren't strong. They could use integration with AD and group management to make administration easier. > > After struggling for years with procedural documentation that was less than useful, we found ProcedureFlow. It has truly been a game changer in our Managed Services business. We now have a dynamic and useful set of processes, that are collaboratively created and maintained by the people using them. Our staff can create or update procedures themselves and the built-in approval workflow allows us to keep the changes, recommend improvements or occasionally reject them. Our annual SOC2 audits have become much more straight forward since we can simply export a copy of our processes, give them to the auditors and they have a single source of process information to check us against. Since the processes are easy to access, our SMEs are better at consistently following them as well. While it isn't an ITIL focused product, it is flexible enough that I easily created an ITIL structure in the tool and all of our sub-processes fall under those ITIL entry points. Since we still use Sharepoint for our document management and references, we simply deep link from process elements to the pertinent documents in Sharepoint. That gives us the best of both worlds. We rarely need to call their support, but when we do they are very quick to respond and give a very personalized service. Great company with great service\! ----- ### "Effective and improves efficiency" — 4.0/5 > **Stephanie** | *27. Oktober 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: As a viewer of the procedures that our team created it is very easy to navigate. > > **Nachteile**: Creating a procedure can be a bit tedious and takes a while to get used to. > > Overall this is a very helpful program that has added efficiency to our team and improved our processes. ----- ### "ProcedureFlow is a great program for call centers" — 5.0/5 > **Verifizierter Rezensent** | *12. Juli 2022* | Automotive | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Super easy workflows/charts for call centers and operating procedures for customer service. Super easy to use. I was able to hand the project off to another employee easily without much training. > > **Nachteile**: I don't recall any cons regarding this program. It was a great program to use. > > Super easy to use. I was able to hand the project off to another employee easily without much training. ----- ### "ProcedureFlow Standardizes Procedures, Improving Service Quality" — 5.0/5 > **Tessa** | *15. März 2017* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like how easy it is to create flows. I like how it boosts confidence in new hires, how it ensures all agents are on the same page and providing customers with consistent information, and how it allows us to quickly and efficiently update information so we can be assured it'll be effectively communicated with everyone who needs to know. > > **Nachteile**: There isn't an autosave feature. So, if your computer crashes, and you're working on a flow and haven't saved it, all your work is lost. > > We began using ProcedureFlow about a year ago. Every department at our company utilizes it. I'm the Customer Support Trainer, so as far as my department is concerned, ProcedureFlow allows agents to see the most current, proper procedures, resulting in consistent service. I know a lot of people don't absorb everything discussed in training, but that's OK because, now, we have ProcedureFlow\! Since they know they have this tool readily available to them, people can feel confident the moment they hit the floor. We encourage all agents to use it. Also, it's really easy to build flows. ProcedureFlow has proven to be an excellent resource for our company. We love it. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/159865/procedureflow?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/159865/procedureflow) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten