Explorer Shafers

Explorer Shafers

von Explorer Software Shafers

Wer verwendet Explorer Shafers?

Kleine, mittlere und große Dienstleistungsunternehmen in den Bereichen HLK, Sanitär, Elektrotechnik, Öl und Gas sowie spezialisierte Unternehmen.

Was ist Explorer Shafers?

Explorer Shafers hat eine vollständige Service-Management- und Mobile-Office-Lösung entwickelt, die ihren Nutzern Zeit und Geld spart, indem sie ihre gesamte Außendienstbelegschaft automatisiert. Explorer Shafers wurde für Dienstleister entwickelt und ist ein Anbieter von drahtloser mobiler Außendienstsoftware. Die Dispositionssoftware ermöglicht Disponenten die Verwaltung von Außendiensttechnikern und sorgt für effizientere und profitablere Unternehmen. Sie umfasst GPS und Mapping, um Echtzeit-Fahrzeugverfolgung bereitzustellen.

Explorer Shafers – Details

Explorer Software Shafers

http://shafers.com

Gegründet 1984

Explorer Shafers – Kostenübersicht

Explorer Shafers bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Windows

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Explorer Shafers Funktionen

Field Service Management Software
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online-Zeiterfassung
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zahlungseinzug im Außendienst
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Techniker-Management
Terminplanung
Versandmanagement
Wartungsplanung
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Self-Service Portal
Techniker-Management
Vertragsmanagement

Explorer Shafers – Nutzerbewertungen

Zeigt 5 von 11 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3,8/5
Kundenservice
4,1/5
Funktionen
4,8/5
Preis-Leistungs-Verhältnis
3,8/5
Guido W.
IT technician
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.4.2019

"Perfect organizer for insurance"

Kommentare: I used to have a part time job working on a home insurance company.
It was easy to use the product (I learned in something like 2 days) and really helpful.

Vorteile: Explorer Shafers helped me to keep track of all the products that were in every home I managed in the insurance company. Our technicians were always on the field but the vans had different replacements for different versions of products. So ES helped us to save all the customer information.

Nachteile: There's no "smart" integration with some products. It will be great if the app recognizes when something stop working.

  • Quelle des Nutzers 
  • Bewertet am 12.4.2019
Bryan H.
Service Manager
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.5.2017

"We have proudly been with Shafers since 1992 & have grown & partnered with them thru the years!"

Kommentare: Quick streamlined accurate information. We get info from the field to the office and back to our customers quickly with this software. This also truly helps us to market to specific customers with specific attributes.

Vorteile: This software has everything you would want or need as relates to heating & air conditioning. They are constantly upgrading their product and implementing user suggestions into their software updates. It can be customized to each users' needs & priorities, and has more features than any one company could probably use. The best attribute that I can say about this software is their tech support is top notch and very responsive. They have worked with us through requests & issues over the years and continue to do so. We have recently began using their mobile platform as well for our technicians in the field. This has helped us to immensely stream line communications & follow ups with our customers which was sorely needed. I would recommend Explorer Shafers product to anyone that is looking for a complete solution to help their heating & air conditioning company grow & change with the times.

Nachteile: It has so many features & possibilities, that the set up and initial leg work can be tedious. It is not a cheap software program but I imagine part of that is because they continue to invest in research & development in their product to make it better. I also would say that to truly use all or most of the features that is available, it is probably better suited for mid size companies or larger that has multiple office staff workers to take advantage of the program.

  • Quelle des Nutzers 
  • Bewertet am 10.5.2017
David C.
President
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 13.1.2017

"My sad experience with Shafers HVAC software"

Kommentare: I purchased Shafer's system in 2012 and used it for 6 years before finally walking away. It is a feature rich system and I had great hopes of one day fully implementing all its benefits into my company. There was a continual need for tech support. The support team was good but the issues were always there. Every software upgrade seemed to introduce as many bugs as they fixed. The final straw was when the software locked me out claiming I had no authorized access. I called tech support and was told I couldn't get their help until I renewed my support agreement for another year. I said I would pay per incident or per hour and they said that was not an option. The annual fee had risen per year, I dumped Shafer's and went back to my old software and company. Got a software upgrade to latest edition and a 3-year maintenance contract at cheap prices. Don't get caught in their trap, you will regret it eventually.

Vorteile: Feature rich and well organized visually. Loved the mobile application.

Nachteile: Only runs with windows. Lots of bugs and high cost for the service agreement. Trouble keeping static IP connection working.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 13.1.2017
Dave K.
president
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 14.7.2018

"25 plus years with Shafers maybe one of the first clients"

Kommentare: looking forward to another 25 years .

Vorteile: Easy to use for my staff , runs with zero glitches.nice full screen for dispatching and tracking techs

Nachteile: would like customer support billed hourly not with yearly subscription although i understand its part of business.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 14.7.2018
Esmeralda G.
Office Manager
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    Nicht bewertet
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 20.1.2015

"Long time Shafer's User"

Kommentare: Cytech has been using Shafer's since 1995, I have used the product for nearly 17 years. We've experienced the transition from DOS to Windows and implemented the Mobile Office throughout our service truck fleet. Having everything incorporated into one product, makes for easy flow and tracking. We utilize most modules and options. Some of the options we do not use are still in need of some updating/work for use within our company. The Mobile Office has been a great addition to our service department. There are a few things that still need to be fixed; such as an invoice retaining the bill to account and/or mailing address once it is sent back to the Back Office, taxes on a commercial service call and allowing service technicians access to history while on standby are a few. Overall we are pleased with the software and the staff is always willing to help work out the kinks.

  • Quelle des Nutzers 
  • Bewertet am 20.1.2015