Wer nutzt diese Software?
Formilla.com serves the needs of customers from all industries around the world, including professional services (e.g. legal, medical, realty, etc.), ecommerce, and small and medium sized businesses.
Durchschnittliche Bewertung24 Bewertungen
- Gesamt 4.8/5
- Benutzerfreundlichkeit 4.7/5
- Kundenservice 4.9/5
- Funktionen 4.5/5
- Preis-Leistungs-Verhältnis 4.4/5
- Startpreis 19,99 $/Monat
- Preisinformationen $19.99 - Premium plan $59.99 - Professional plan $119.99 - Growth plan
- Kostenlose Version Ja
- Gratis Testen Ja
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2010
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support.
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
Die hilfreichsten Reviews für Formilla.com
Bewertet am 16.7.2019
Great for my law office
Kommentare: I love engaging with people directly from my website while they are searching for my services. It should yield higher conversion rates.
Vorteile: I can manage it myself. Other services that offer chatting services to lawyers hard sell a managed service where it costs an arm and a leg. This way, I have control over what people are told on my behalf, and they know they are speaking directly to the attorney.
Nachteile: Nothing so far. Customer support answered the phone by a human!
Bewertet am 19.2.2018
Vorteile: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on.
Nachteile: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it.
Bewertet am 16.12.2019
Awesome Chat Software
Kommentare: Easy to set up and use. Highly recommend.
Vorteile: Great functionality and loaded with features for the money
Nachteile: None yet - our team us using it and it works great
Bewertet am 21.11.2018
Vorteile: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used.
Nachteile: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website
Bewertet am 23.9.2019
Easy to set up, support available
Quick to set up
Looks good on the website
Nachteile: Set up instructions would be better as a flowchart, diagram - we don't all know what widgets are!