Wer nutzt diese Software?
Formilla.com serves the needs of customers from all industries around the world looking for live chat software; particularly small businesses.
Durchschnittliche Bewertung19 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis $11.99/Monat
- Preisinformationen $11.99 - Premium $16.99 - Premium Plus
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
Support währen der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2010
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. Over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support using a combination of Live Chat, Email, and In-app messaging tools in one powerful platform.
Die hilfreichsten Reviews für Formilla.com
Bewertet am 19.2.2018
Vorteile: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on.
Nachteile: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it.
Bewertet am 22.2.2017
FANTASTIC Plug In for Live Chat!
Kommentare: I tried three other chat programs and none of them came close to what Formilla does. Their customer support is fantastic! Instead of canned responses, I got immediate answers to my questions. I love the dashboard and how easy it is is to edit as I see what works best. They were able to help me customize so that the chat window only shows up on my pages and not my blog posts. This means that I am able to focus my attention on visitors to my pages when they are ready to make a purchase versus just there to gather information. I was able to customize the chat button to blend in beautifully with my website colors and I was able to customize the chat message so easily. Their iPhone app is great - I can quickly toggle my availability on and off in a second. I am a Google Analytics junkie and I LOVE being able to see who is on my site and watch their movement from page to page. The cost of this product for the value that I receive is amazing. In fact it paid for itself for the next 5 years in the first week. You can't afford not to try Formilla!
Vorteile: Ease of use and Customer Support.