Bonterra Giving Days

Easy to use. Amazing Customer Support

Kommentare: Amazing customer service. Wonderful training tools, trainings and resources. Painless setup. Intuitive design. Simple reporting. Go Team GiveGab!

Vorteile:

I work with a small and very busy staff so the idea of burdening anyone with a new Giving Day was not ideal. GiveGab was like adding a team of new members to our staff who have years of Giving Day experience. Creating the site was painless. The trainings and materials were great. And my love for the chat bubble people was real - They were always quick to respond and very helpful. The platform looks great and was easy to navigate. Very intuitive design. Even my mom was able to donate to multiple NPOs on our Giving Day without my help.

Nachteile:

Some of the nonprofits went rogue and explored GiveGab more than they were ready to. The confusion with donating to their nonprofit site and their campaign site was real and frustrating. But a small price to pay for great customer service!

Longwood loves GiveGab!

Kommentare: It has been an absolute treasure to work with GiveGab to make our day of giving more successful. GiveGab's team truly cares about us as a unique, specific school and they don't utilize cookie cutter models or try to pass us off. They handle our account with great detail and they seek to build lasting relationships. GiveGab is easily the best partner I have ever worked with.

Vorteile:

It would be easier to tell you what I don't like because GiveGab is just that great! From the full suite website with user-friendly capabilities and a sleek, beautiful design, to the volunteer ambassador functionality and the one-on-one support we get from our partners at GG, we love everything about it!

Nachteile:

The only area for improvement we saw after our first year was the offline upload functionality. It is a bit too complex, although it has some great aspects. We provided this feedback to our partners are GiveGab, and they listened intently!

Not great for P2P Fundraising

Kommentare: From the beginning, we were very excited to use GiveGab. The company had just been bought by EveryAction whose software we already use.  We were hoping for future integrations that might mean more streamlined P2P fundraising.  We met with the salesperson who specialized in the P2P fundraising aspects of GiveGab and were told a number of things which we were very excited about.  We decided to go with GG, but after paying the fees and starting the setup for our P2P event, we realized a lot of what we had been told was not true.   We reached out to support to connect with a salesperson to clarify some aspects of the platform. Support insisted that they were able to answer our questions.  They weren't. Since support is extremely slow in responding to requests it took 3 weeks of back and forth and a dozen requests to speak to the sales team to get connected with sales.   The new salesperson said that she didn't know much about the P2P functions and wasn't able to help.  They let me know that the salesperson I had originally met with was no longer with the company.
 They also stated that they had no sales people that focused on the P2P aspects and that it was up to users to DYI.  This was surprising considering the P2P salesperson I worked with had emailed me a video saying she specialized in P2P.  In the end, GG basically chalked it up to the original salesperson not knowing what they were doing.  A company is responsible for its salespeople regardless.

Vorteile:

There's not a lot that I like about it.  I suppose it's relatively easy to setup an P2P fundraising event for folks who have little to no experience doing so.

Nachteile:

Developers could improve a few aspects: -On most websites in 2022, there's a "sign in" link on every page across the site. On GiveGab, the only place you'll find a sign in link is on the home page givegab.com. If you're visiting an event page, fundraising page, etc...you'll not have the option to login. You'll have to go back to givegab.com to login and then navigate back to whatever page you were on - which is very confusing once you're signed in as an admin. -Fees are relatively high compared to other P2P fundraising platforms. Between GiveGab and Stripe, they take nearly 10% from donations. Granted there is an option for donors to cover fees. -Payout reports are bare and basic. To get an accurate accounting report, you'll have to combine three reports: donations report, registration report, and payout report. You'd think with such high fees, you'd have to do less work. Nope. -Support takes days to respond to inquiries and requests. When meeting with the sales person, they promised phone support but really the only option is chat support. And by chat..it's not a live chat because it's hours/days between responses.

Our Giving Day Journey

Vorteile:

The ease of donating for our constituents. There are multiple options for people to donate and it takes just a few clicks.

Nachteile:

There is a limit on some of the unique ways you can showcase your page. It would be great to have more options to what you can do with giving page.

Thanks GiveGab Team

Kommentare: I've used this product for other two years in my current place of employment, expanding the work we've done with them to multiple giving days, but I also sought out their partnership during my transition into this institution. Having previously had a really good experience with their product at another institution, I knew they were the right company to partner with again. That decision was broadly supported throughout my division as well given their great reputation and wonderful customer service. Nice work, GiveGab team.

Vorteile:

The GiveGab giving day platform is so easy to use and they are constantly improving it (with no interruption of service). The team who assists you is really invested in your success so you aren't simply buying a product but instead investing in an extension of your team. They have run so many giving days that my confidence in their partnership was extremely high and they can offer recommendations based on the successes they've seen but are also open to hearing new ideas and trying to help you implement them. The product itself is fairly flexible (more flexible if you pay for more customization), the reporting is easy and efficient, and they were able to make the adjustments that I needed to cater to my particular organizations needs. I love the countdown clock, the leaderboards, the individual giving profiles, truncated giving process and customizable survey questions.

Nachteile:

There isn't a direct integration for our data through an API so we do a manual download of this information post our giving challenges. While this isn't ideal, it works fine for time bound giving challenges. If we were to use this product on an ongoing basis, I would look to improve this functionality. Another con is some of the design limitations. Because the site is mobile responsive (yay!), some images look better on desktop than mobile and visa versa. It would be great if different options could be selected for different usage. Overall, the pros far outweigh the cons with this company.