Aspect CXP Pro
von Aspect Software
Wer nutzt diese Software?
We serve all industries, with a focus on banking and insurance, healthcare, utilities and other service providers (e.g. telco), retail, travel and hospitality, and government.
Durchschnittliche Bewertung15 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support währen der Geschäftszeiten
Angaben zum Hersteller
- Aspect Software
- Gegründet 1973
Über Aspect CXP Pro
Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost through automation, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR).
Aspect CXP Pro Funktionen
- Call Center
- Mehrfache Skripts
- Text in Sprache (verwandeln)
- Weiterleitung von Anrufen (Call Routing)
Die hilfreichsten Reviews für Aspect CXP Pro
Bewertet am 24.8.2017
CXP: The Right Way to Develop Omni-channel/Multi-lingual Interactions
Kommentare: Connecting our Customers to the Services they need...easily and universally
Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful!
The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid!
Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere.
Nachteile: I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE.
Antwort des Softwareanbieters
von Aspect Software an 25.8.2017
Thank you so much for the 5-star rating for Aspect CXP Pro. We are thrilled to hear that you are so happy with the solution and will pass this information on to the relevant teams.
-The Aspect Team
Bewertet am 16.6.2017
I have worked with CXP Pro for years and it always provided all the functionality I needed.
Aspect CXP Pro provides all functionalities in terms of IVR and omni channel following the standards for VXML and HTML 5. It is highly scalable in enterprise cluster environment, on premise and hosted. The development environment is fully integrated into Eclipse and supports the user in easily building omni channel applications. Besides this, it also provides a web based development user interface in case no fat client installation is wanted or possible.
CXP Pro offers full reporting and monitoring capabilities on system and application level. Splunk is integrated and indexes all log files written bei CXP Pro. On application level CXP writes statistics and other session data in a fully BI data model compliant database scheme. This data can be used to run BI reports (coming with CXP Pro). Several BI tools on the market are supported.
One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system. Within the application dialog it offers easy to use objects to connect to a database/webservice/REST API or any other backend system to retrieve caller data or write transactions back into the customers backend system.
The newest very interesting feature which was added to CXP is the NLU component which allows the user to build interactive text response applications interpreting written text input in a semantic way using NLU conditions.
Nachteile: Over the years the product got improved further and further and topics or issues I could have mentioned as a possible contra in the past have been fixed or changed step by step.
Antwort des Softwareanbieters
von Aspect Software an 16.6.2017
Thank you for taking the time to review Aspect CXP Pro. We are ecstatic to get such positive feedback and the 5-star rating! We appreciate your feedback and have forwarded your comments to our internal teams for review. -The Aspect Team