Dixa

Kommentare: We have seen a significant improvement in the software compared to what it was when we first
adopted it both in respect of the upgrades and their customer support.
We would like to wish Dixa to continue on this path of improvement to provide their customers with a
product that meets the customers’ evolving needs.

Vorteile: We have been using the Dixa software for a year now and are very satisfied to have implemented the
move to this platform. Using the software has reduced the disarray that is commonly caused by having
separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook
Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to
routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in
a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Nachteile: Having used Dixa over the past year, we have experienced some of the following issues:
 We could not use the software to call some of our contact numbers;
 Some of the customer correspondence would not be delivered properly and we would only see
an empty file;
 Not all customers could see the attached files, or we would not be able to attach files our end.
The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is
now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the
everyday tasks more productively and with less complications.

Kommentare: It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Vorteile: We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)

Nachteile: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Kommentare: Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.

Vorteile: I have grown to like the platform as it works almost like a ticketing system with phone calls.

Nachteile: You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Vorteile: Easy setup of phone/chat/email in the desktop app.

Nachteile: I think there should be an android/iOS app

Kommentare: I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership.

Vorteile: Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.

Nachteile: As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback.