Wer nutzt diese Software?

Maid Services, Lawn Care Companies, Window Cleaning Companies,Salons,Carpet Cleaning Servies

Durchschnittliche Bewertung

26 Bewertungen
  • Gesamt 4.9 / 5
  • Benutzerfreundlichkeit 4.9 / 5
  • Kundenservice 4.9 / 5
  • Funktionen 4.8 / 5
  • Preis-Leistungs-Verhältnis 4.9 / 5

Produktdetails

  • Startpreis 9,00 $/Monat
  • Preisinformationen Plans start at $9 a month
  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Online

Angaben zum Hersteller

  • Quality Driven Software
  • https://qualitydrivensoftware.com/

Über Quality Driven Software

Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too!

Quality Driven Software Funktionen

  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden

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Die hilfreichsten Reviews für Quality Driven Software

Amazing!!!

Bewertet am 20.7.2017
Ashley H.
Owner
Personalbeschaffung & -besetzung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Time savings! I used to calculate the reporting data myself since it wasn't offered in Customer Thermometer. Or if a client called in or emailed or texted any feedback there as no way to enter it to include it automatically. Time is the biggest benefit and more accurate #'s for my quality %'s at a glance without all the work.

Vorteile: It is affordable and by far the best quality control software I have used! I've tried customer thermometer and the features on Launch27 and they don't compare to the reporting abilities QDS has! The reporting is the absolute best! It will tell you the response rate %, you can break it down by client score, technician or field quality control! I love that you can include your field checks of the home along with client feedback! It's amazing!

Nachteile: The only con I can think of is that they didn't create this software sooner! I used to do my own calculations on my previous software to figure out the same reporting info I can just click with a single button with Quality Driven. It truly is amazing and saved me an enormous amount of time when I made the switch!

Antwort des Softwareanbieters

von Quality Driven Software an 20.7.2017

Thank you for your great review Ashley!

Outstanding software and service, highly recommended to anyone wanting to track quality.

Bewertet am 20.7.2017
Tj F.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I can better see what my customers think of their service on a per-visit basis and which employees/teams need better training faster than before. We can see what areas of our service need the most improvement. Plus, it makes a great way to offer bonuses and other incentives to our employees.

Vorteile: It's really easy to set up and get started using right away. Quality Driven makes it real easy for customers to give you quick feedback so you always know how things are going and can catch any problems quickly. You'll be able to track how well your employees are doing and address any quality issues before they become major problems. Some of my favorite things about Quality Driven is the ability to customers surveys, run reports, set your "fail" score and receive instant notifications, send customers to your own landing pages, and the ability to push reviews to your website. If you're in the service industry and what a great way to track quality and the performance of your employees, I can't recommend using Quality Driven Software enough!

Nachteile: The only thing missing (at this time) that I'd like to see is the ability to send surveys via text message. But, with all the improvements they keep making, I'm sure this will be available soon. :)

Antwort des Softwareanbieters

von Quality Driven Software an 20.7.2017

Thank you TJ! We appreciate your encouraging words and will keep working hard to make the software help your business be a huge success and rise above your competition!

QDS has been a game changer for us! Makes it so easy to track and manage quality and performance!

Bewertet am 19.7.2017
Joanna P.
CEO and Founder
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Saved money!
Makes it easy to manage performance and quality.
Helps us manage our teams, set goals, and have minimum standards of service.
Helps us act quickly and respond to customer concerns with impressive speed.

Vorteile: The ease of use and the instant reports makes it possible to see and act on problems.
The employee login allows employees to check their own scores on their devices allowing full transparency on customer feedback.
We used to spend hours calculating quality scores from surveys using bulky software. QDS pays for itself.
This product is a DREAM.
If you are in a service industry you cannot afford to NOT use this.

Nachteile: There's nothing not to like. The developers are so open to feedback that if you have a great idea on how to make it better, and it makes sense, you'll see it soon on the new release.

Antwort des Softwareanbieters

von Quality Driven Software an 20.7.2017

Thank you Joanna! We appreciate you and will keep working hard to continually earn your 5 star review.

Quality Driven Software has had a very positive impact on my company.

Bewertet am 11.1.2018
Amy B.
Owner
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software has kept us informed of our quality on a daily basis and has proven to be a great marketing tool.

Vorteile: It has improved communication with our customers. We know very quickly if a customer is pleased or if improvements are needed. It has also improved communication with staff members. We can easily identify which staff members are performing at a high level of quality on a consistent basis and where further training may be needed. It has also been a great marketing tool. Potential customers can read real time reviews on our website and many of them have commented on how they were impressed with all of our great reviews.

Nachteile: Currently, I have to download a list of completed jobs at the end of each day and then upload it to the Quality Driven software in order to send out the surveys. It is my understanding that this process will be eliminated as Quality Driven gains integration capabilities with other software.

I LOVE Quality Driven. It's so easy to use and meets all of our needs.

Bewertet am 20.7.2017
Kris K.
CEO
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We can keep clients who might not be fully satisfied and we can reward employees and identify where additional training needs to happen.

Vorteile: Easy to use. Inexpensive. The customer service is excellent and respond to our needs. We can track quality by employee and overall. All of the reports are there and easy to use. You don't have to do anything to create your own reports. We can quickly tell if a client is happy or if we need to reach out right away.

Nachteile: I can't think of any negatives. It solved the problems we had with another program that was more expensive and very difficult and couldn't pull the reports we needed.

Antwort des Softwareanbieters

von Quality Driven Software an 20.7.2017

Thank you for your great review Kris! Martha and I will continue what we're doing to make the software great, while also adding improvements, such as SMS. Thank you for taking the time to write this review!

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