MyOperator

MyOperator

von MyOperator

Wer nutzt diese Software?

Assists small to large sized businesses with call distribution, number forwarding, call recording and reporting.

Durchschnittliche Bewertung

25 Bewertungen
  • Gesamt 4.2/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 4.3/5
  • Funktionen 4.2/5
  • Preis-Leistungs-Verhältnis 4/5

Produktinformationen

  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • MyOperator
  • http://myoperator.co/
  • Gegründet 2010

Über MyOperator

MyOperator is a cloud-based call management system that provides call optimization solutions for businesses. Being a SaaS product, it does not require any hardware or software installation. It provides a complete analytical report of all the calls received by your business, both department and user wise.
Features that highlight how this is actually made possible:
- IVR System
- Cloud EPABX
- Call tracking
- Call recording
- Remarketing

MyOperator Funktionen

  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Prädiktive Wähler
  • Telemarketing-Management
  • VoIP (IP-Telefonie)

Die hilfreichsten Reviews für MyOperator

Best Cloud telephony solution

Bewertet am 18.10.2018
Shubham T.
Assistant Manager
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I am using My Operator services from last three years. i am very much happy with the system & services provided by them.

Vorteile: Best part for this service is you don't need any hardware setup for this. Very user friendly application.

Nachteile: Call Routing is on mobile phones. This can make the system better if we can answer the calls via web application only.

Experience

Bewertet am 31.10.2018
Aravind D.
Manager - Customer Support
Internet, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Since I joined and taken over a few teams I never wanted to get stuck with running behind a service provider to get the changes done. This what exactly happened here. I got a call with reps and told her my requirements. Everything has been done from their end without hassle.

Vorteile: As a company when you have a right employee to lead then you don't need anything. I am total with the way I have updated about the product. Which had made me take up one more service for my sales department.

Nachteile: I do not see any cons. Everything is fine.

Operator easy

Bewertet am 3.1.2020
Angel L.
Admin
Buchhaltung, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall the software was very helpful. I did have some problems with it. Its not whT i had expected it to be.

Vorteile: It works well. No lagging in the programing. Help features very helpful.

Nachteile: Crashed with multiple windows open. Had to call support.

Worst services -faulty product, staff are rude and they dont uphold their commitments

Bewertet am 21.6.2019
Jay A.
manager
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I would not recommend this product to anyone. First they don't have the capability to offer this service. first they agreed on a pricing with local content. then they did offer any service even after the plan was activated. after repeated inquires, they said they can't offer the local IVR, as the person whom they work with is on leave. I paid from my pocket and recorded the services and shared with them and they weren't ready to share the cost. From a 12 month contract i reduced contract to 6 months as I was sure this not the company whom I can trust. then after activation the quality of services started going down and there was hardly any customer support. I filed my request for refund and they declined. Now I planning to take them to court.

Vorteile: we couldn't find anything, the product repeatedly failed to meet expectations

Nachteile: The product failed to meet the expectations. The looping services had a lag when connecting from the operator through MYOP. the quality of sound got very low and at times it gets very bad. repeated efforts to reach them to explain , finally ended up in them writing that their services are dependent on their operators and they cant do anything. I cant put my customers at stake, hence asked for a refund, which they denied.

Simple Cloud Telephony

Bewertet am 7.3.2018
Anand R.
Coordinator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Simple cloud telephony software, with all simple and minimal feature to handle any volume of incoming and out going calls.

Nachteile: There is no ios app. sms and call campaign/marketing options are not available on the fly. some hidden charges should have been restricted by default.

Antwort des Softwareanbieters

von VoiceTree Technologies an 16.3.2018

Thanks for the review.

Lies weitere Bewertungen